TTS Functionality Via IMAP Unity Connection 1 1

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TTS Functionality Via IMAP Unity Connection 1. 1 Andrew Biggs adb@cisco. com UCBU ©

TTS Functionality Via IMAP Unity Connection 1. 1 Andrew Biggs adb@cisco. com UCBU © 2003, Cisco Systems, Inc. All rights reserved. 1

Agenda • System-Level Overview of TTS Feature • Demo 1: Basic Configuration • Demo

Agenda • System-Level Overview of TTS Feature • Demo 1: Basic Configuration • Demo 2: Secure Configuration • Troubleshooting Tips © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-2

Feature Overview: TTS via IMAP Fetch email via IMAP (or IMAP/SSL) Call in and

Feature Overview: TTS via IMAP Fetch email via IMAP (or IMAP/SSL) Call in and log on to TUI Email read out via TTS User’s Phone © 2003, Cisco Systems, Inc. All rights reserved. Email text and counts CUC Exchange Course acronym vx. x—#-3

Demo 1: Basic Configuration, Exchange On the Exchange server… • Create CUC Service Account

Demo 1: Basic Configuration, Exchange On the Exchange server… • Create CUC Service Account (cucsvc). • Enable IMAP 4 service. • Enable user’s account for IMAP 4. © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-4

Demo 1: Basic Configuration, CUC On the CUC server… • Enable “TTS of Email”

Demo 1: Basic Configuration, CUC On the CUC server… • Enable “TTS of Email” COS Settings • Create “IMAP External Service” • Create “IMAP External Service Accounts” © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-5

Demo 2: Secure IMAP with SSL On the Exchange server… • Request a certificate

Demo 2: Secure IMAP with SSL On the Exchange server… • Request a certificate from favorite CA • Obtain CA’s signing certificate as. cer On the CUC server… • Load CA’s signing certificate to CUC system certificate store • Change External Service to use SSL © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-6

Troubleshooting Tips User hears, “Emails cannot be read now…” Possible Causes: • CUC is

Troubleshooting Tips User hears, “Emails cannot be read now…” Possible Causes: • CUC is configured incorrectly • Exchange is down or inaccessible • CUC invalid or expired SSL certificates • Exchange response time exceeded CUC configured timeout © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-7

Troubleshooting Tips User hears, “The message text is blank…” Possible Causes: • Email has

Troubleshooting Tips User hears, “The message text is blank…” Possible Causes: • Email has no text part, or the text part is empty • Email exceeded the maximum TTS’able size (default is 1 MB) • Email text is in unsupported text formats (PDF, RTF, PS) • Email has unsupported character encoding (ISO-2022 -JP) © 2003, Cisco Systems, Inc. All rights reserved. Course acronym vx. x—#-8

TTS Tytehoseura kouluttaa tutkii kehitt TTS Missio TTSTTS Tytehoseura kouluttaa tutkii kehitt TTS Missio TTS
TTS Tytehoseura kouluttaa tutkii kehitt TTS Missio TTSTTS Tytehoseura kouluttaa tutkii kehitt TTS Missio TTS
Unity Connection ESDT TOI Overview Cisco Unity ConnectionUnity Connection ESDT TOI Overview Cisco Unity Connection
Unity Connection SNMP TOI Overview Cisco Unity ConnectionUnity Connection SNMP TOI Overview Cisco Unity Connection
Generic Connection Framework Connection Input Connection Output ConnectionGeneric Connection Framework Connection Input Connection Output Connection
Generic Connection Framework Connection Input Connection Output ConnectionGeneric Connection Framework Connection Input Connection Output Connection
Raising efficiency The TTS Group TTS provides cargoRaising efficiency The TTS Group TTS provides cargo
Email Frameworks POP 3 IMAP 2 IMAP 4Email Frameworks POP 3 IMAP 2 IMAP 4