TTMSPEOPLEPROFIT EXIT INTERVIEW SURVEY SOLUTIONS INFORMATION ABSTRACT www

TTMS-PEOPLEPROFIT EXIT INTERVIEW & SURVEY SOLUTIONS INFORMATION ABSTRACT www. peopleprofit. in

COST OF TURNOVER Cost of Voluntary turnover is estimated to be between 50% to 400% of yearly salary of the position ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 2

COSTS OF TURNOVER DIRECT COSTS Such as: Executive Search Agency Selection Process Costs Separation processing Costs Training Costs Orientation Costs INDIRECT COSTS Such as: Cost of Learning Curve Loss of Customers Loss of Knowledge Drop in Customer Service Lost Contacts ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 3

TURNOVER IS PREVENTABLE VOUNTARY TURNOVER IS PREVENTABLE TO A GREAT EXTENT We need to know why people are leaving ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 4

IN-HOUSE EXIT INTERVIEWS Traditional In-house Exit Interviews Could be misleading Most oft-cited reasons for leaving are : • Better Career Prospects • Better Pay ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 5

WHY IN-HOUSE INTERVIEWS FAIL • In-House Exit Interviews: • Are done perfunctorily and in a ritual-like manner • Lack in necessary technical rigour and seriousness • Produce qualitative data; analysis is often not done • Lack in quantitative data needed for action planning • Line Managers doing it are often part of the problem • Employees feel unwilling to be candid with insiders ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 6

IN-HOUSE EXIT INTERVIEWS • Do the in-house Exit Interviews provide composite picture of why people leave? • Do you have numbers that show you clear trends and directions? • Do they produce metrics that can be the basis for measurable improvements? ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 7

EXIT INTERVIEW: THE REAL NEED • Ask the right questions • In a risk-free comfortable setting • Know what triggered the decision to leave • Honest opinion regarding work and the workplace • Quantitative Data for measurement & improvement ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 8

PEOPLEPROFIT ADVANCED SOLUTIONS SHARE SURVEYTM : People. Profit Exit Interview & Survey Solutions are based on advanced Turnover Research. They give you reliable data for building Retention Strategies. ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 9

EXIT SURVEY CONTENTS Our customizable SHARE SURVEYTM covers Reasons for leaving Perceptions about work Close-ended Questions for Quantitative Analysis Perceptions about workplace variables Open-ended Questions for Qualitative Analysis ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 10

ACTIONABLE REPORTS SHARE SURVEYTM , Exit Survey reports present composite pictures in an actionable format: Top Reasons for Resignations in the Widget Unit 2010/Q-3 10% Ot th ow h gr wt No Gro No rs he Ot C Co on n flic ct t w w ith B 56% B oss os s 34% • • Top reasons of separation Areas of discontent Unit/Function wise analysis Executive Dashboard showing the key metrics ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 11

CRITICAL ANALYTICS: PATTERNS TOP REASONS FOR LEAVING (2011): SBU-wise Analysis No Growth 30% Other Reasons 25% For Better Pay 20% 15% 10% Further Education 5% Poor Work-Life Balance SBU - Automotive SBU - Industrial 0% SBU - Special Applications Unsolicited Offer Conflict with Boss Difficult to Balance work & Family Roles Inconvenient Work Location ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 12

SLICED ANALYTICS REASONS FOR LEAVING (APR-OCT 2011) SBU - Automotive 5% 0% 15% 12% 18% 28% No Growth For Better Pay Poor Work-Life Balance Difficult to Balance work & Family Roles Inconvenient Work Location Conflict with Boss Unsolicited Offer Further Education Other Reasons 0% 12% ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 13

EXIT SURVEY REPORTING People. Profit SHARE SURVEYTM Exit Survey System provides: § Quarterly Reports § Annual Reports § Report Periodicity Options The reports give: Analysis and insights on § Aggregate and Sliced Analyses § Perceptions of Work Conditions § Consistent Trends & Patterns ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 14

FAST AND EASY MANAGEMENT Automated Survey management system allows you to: Send invites from the system just by clicking a button Track Send Interview reminders / Survey with a Status button click on-line ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 15

EXIT SURVEY OPTIONS q Web-based Surveys q Paper and Pencil Surveys q Telephone Interviews

WEB-BASED SURVEYS § They are anonymous. They allow employees to be candid and honest. § They are non-confrontational. § They allow respondents more time to think. § They provide both qualitative and quantitative information. § They are more convenient and costeffective than any other form of survey or interview. ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 17

TTMS PEOPLEPROFIT: PROFILE Consulting arm of Thinktank Management Services (P) Ltd Provides services and solutions in the ‘Human Resource’ & Human Performance Technology’ areas. Global network of eminent experts and professional practice leaders from Asia, Europe and the U. S. ©Copyright 2011, TTMS-People. Profit/Thinktank Management Services (P) limited www. peopleprofit. in 18