Troubles Many troubles and problems can arise on

Troubles Many troubles and problems can arise on a tour or with tourist programs. Each problem will need a different solution. Your tourist guide training and experience as a tourist guide will help prepare you for these unfortunate situations. Each situation must be addressed as it arises. The following are situations which may happen often.

Lateness It is important to realize that people of other cultures are often more focused on time than Thai people. Tourists may be upset because the bus is late to pick them up, the tour is beginning later than scheduled, or appointments do not begin at the time they were set to begin. Apologizing is always important, but communicating with the tourist about what is happening will be the best thing you can do to for them. You can do a number of things in this situation.

Saying a small statement that reminds the tourist to relax may help • • Don’t worry. You’re on vacation. Relax. There’s time. We plan for delays. You won’t miss anything. No need to worry, we will still arrive on time.

Explain the relaxed nature of the Thai culture • The Thai people have relaxed way of life. • Thai society has a more relaxed pace than most Western societies. • The Thai life-style is very relaxed.

Present to Mrs. Jantana Khamanukul By Miss. Sutamas Pipatnawin Class. 5/10 No. 15