Troop Cookie Manager 2020 Cookie Program Overview FAQ

Troop Cookie Manager 2020 Cookie Program Overview & FAQ

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Introductions ###Name### Service Unit Cookie Program Coordinator ###Fun Facts/Who You Are### Best way to contact me: Email: ### Phone: ### Make take a couple of days for me to get back to you! Be patient and don’t wait until the last minute to reach out for help! Service Unit Facebook Page: ### 3

Expectations For Today • • Provide useful, important information Use the parking lot: • Questions in chat. • We’ll take questions at the very end! • Be respectful – lots of info to cover! 4

What We’re Going To Cover • • • 2019 Cookie Program Stats 2020 Important Dates 2020 Cookie Program Theme 2020 Cookie Program Cookies, Rewards & Proceeds The Cookie Program Why Getting Started – TCM & Troops Handy Tools & Resources Booth Sale Policies & Information Initial Order & Need More Cookies Digital Cookie Payments & Rewards Care to Share 5

2019 Cookie Program Review • • Packages Sold: 3, 447, 129 Care To Share Donations: 102, 694 Troops Selling: 1, 571 Girls Selling: 14, 376 Per Girl Average: 239 Average Troop Proceeds: $1, 347 Rewards Distributed: 81, 340 6

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2020 Cookie Program Theme 9

2020 Cookie Program Cookie Flavors & Pricing $5 $5 $5 $6 10

2020 Cookie Rewards • • • Increased Investment Participation Certificate – Print Your Own Theme Patch Choices at all levels starting at 50+ More events & experiences 11

Troop Proceeds • • • Base Proceeds (All Troops): $0. 67 per package Opt-Out Proceeds: $0. 10 per package • Qualifications to Opt-Out • Troop members 50% or more Cadettes, Seniors & Ambassadors • Girl led decision to opt-out of rewards • Girl majority carries the vote 230+ Final PGA: $0. 05 per package Fall Product Crossover Proceeds: • $250 PGA & 50% of registered girls selling in Fall Product - $0. 02 per package in Cookie Program Opt-out locks in e. Budde to troops on 11/21 12

TEST YOUR KNOWLEDGE How is a troop’s Per Girl Average (PGA) calculated in the Cookie Program? 13

TEST YOUR KNOWLEDGE How is a troop’s Per Girl Average (PGA) calculated in the Cookie Program? Total # packages assigned to the troop divided by # of girls selling. 14

How Girls Benefit • 5 Skills of the Cookie Program • Goal Setting • Decision Making • Money Management • People Skills • Business Ethics • Life Skills 15

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How Troops Benefit If a troop of 12 Girl Scouts sold cookies in the 2020 Cookie Program, consider the following PGAs and what those funds can do • PGA of 10 packages = $80 in troop supplies • PGA of 15 packages = $10 workshop for each girl • PGA of 18 packages = $12 troop t-shirt for each girl • PGA of 37 packages = $25 membership for each girl • PGA of 82 packages = $50 zoo overnight for each girl • PGA of 150 packages = $100 camp fee for each girl • PGA of 230 packages = $1, 850 troop trip 17

When Troops Participate • • Consider the value to the troop. What can any level of troop participation support? Remember that funds become property of the troop as a whole and not an individual girl. Troops should report out to families three times per year about finances to let them know where the troop stands. Girls should decide how the money is spent and set their goals based on things they want to do. 18

How Troops Participate • • Identify a Troop Volunteer (TCM) • Troop Cookie Managers (TCMs) must have • 2019 -2020 Membership • Background Check expiring on or after 10/1/19 • Complete TCM Agreement • Complete online training • Complete assessment with 85% or higher • No outstanding debt with Girl Scouts Registered bank account • Accounts will be verified upon registration • Only verified accounts will be loaded in e. Budde 19

How Girls Participate • • • 2019 -2020 Membership Parent Permission Form • Keys to Success • First & Last Name Matches My GS • Troop Number Matches No Outstanding Debt to GSNETX Girls who participate in Fall, have a parent permission form and are registered on file will automatically be loaded into e. Budde. Girls who are not participating in Fall Product & do not want Fall Product system emails, complete PPF ON or AFTER 10/1. 20

Supporting Girl Participation • Family Guides mailed to all members in late-October/early-November. • Prompt girls & families to complete their Parent Permission Form now to set the troop up for success! • GSNETX will prompt parents to complete PPF for Cookie Program in mid-October. • Troop Leaders – Check My GS Accounts • Is the girl listed as being a member for 2020? • Is her name the same as the PPF? 21

Onboarding Girls & Troops Logistics & Tools Load Schedule • Mondays, Wednesdays & Fridays by 11: 59 p. m. • All requirements completed by 11: 59 p. m. day prior • Any mismatch/missing requirement will delay load • Example: Complete requirements at 8: 00 a. m. on Monday, loaded by 11: 59 p. m. on Wednesday Parent Permission Form (PPF) Troubleshooting • Check membership & name • Check PPF including timestamp of submission • PPF Lookup - SU CPC & TCM only (manually updated) • Use e. Budde Support Request Link 22

Onboarding Girls & Troops Logistics & Tools This tool is for SU Cookie Program Coordinators and Troop Cookie Managers ONLY. Do not share with parents or post on any Facebook pages. 23

Onboarding Girls & Troops Logistics & Tools Troop Cookie Managers • Complete all requirements • Use one email address on all forms • One TCM Agreement per troop • Utilize TCM lookup tool • Manually updated by EOD Monday, Wednesday & Friday • Use e. Budde Support Request Link 24

Onboarding Girls & Troops Logistics & Tools This tool is for SU Cookie Program Coordinators and Troop Cookie Managers ONLY. Do not share with parents or post on any Facebook pages. 25

TEST YOUR KNOWLEDGE What are the THREE requirements for a GIRL to be loaded into e. Budde? 26

TEST YOUR KNOWLEDGE What are the THREE requirements for a GIRL to be loaded into e. Budde? 1. 2019 -2020 Membership 2. Parent Permission Form 3. No Outstanding Debt to GS 27

TEST YOUR KNOWLEDGE If a girl or TCM hasn’t been loaded in e. Budde, but all requirements have been met, what resource should be used to receive support from GSNETX? 28

TEST YOUR KNOWLEDGE If a girl or TCM hasn’t been loaded in e. Budde, but all requirements have been met, what resource should be used to receive support from GSNETX? e. Budde Support Request Link 29

Cookie Entrepreneur Family Pin 30

Cookie Entrepreneur Family Pin 31

Troop Cookie Meeting Kits • Available to troops who complete the following requirements by the deadline (11/8 - Friday): • Complete Troop Intent Form • One TCM requirements met & loaded in e. Budde • 50% of girls registered have a Parent Permission Form on file & loaded in e. Budde • Will receive an email with details to pick up a Cookie Meeting Kit from a service center. • Geared towards K-5 th grade, content can be adapted for 6 th – 12 th 32

Cookie Mix Tool • Cookie Program Cheat Sheet Webform • No Initial Order or Goal section on PPF • Use for Girl/Family Orders - OPTIONAL • Package quantities determine variety mix • Enter girl name • Enter email address for parent • Enter email address for copy (TCM) • Make sure to keep copies of emails • GSNETX does not retain any data 33

Resources & Information • Access all new tools, resources & training at gsnetx. org starting in mid-October. • Texas. Cookie. Time. org will no longer be used by GSNETX • Training will be released “Just In Time” • Short videos with information as you need it • TCM Guide broken up by upcoming deadlines & sent by GSNETX in bi-weekly updates 34

Enhanced Booth Resources • • • Flyer with pricing & nutrition for customers Troop # template/sign How the Cookie Crumbles improved Half sheet booth checklist Booth Etiquette in Troop Cookie Meeting Kits & online 35

My Sale Requests • • Families & Troops cannot approach any restaurant or retailer to ask about booth partnerships until 10/26 Full list of booth partners available 10/26 My Sale Request Form available 10/26 via email and on Facebook Group SU CPC Process – My Sale Requests must be received no less than ### prior to sale • Receives copy of signed form • Checks e. Budde for entry • Confirms no conflict in locator • Approves in e. Budde 36

Booth Sale Etiquette & Rules • • Rules outlined in the 2020 Guidelines and Expectations document Booth Etiquette matters Never involve store management in conflicts GSNETX tracks reports of behavior and violations Troops who fail to follow rules may be fined Booth partners cancel booths and withdrawal from partnerships over troop, girl and volunteer behavior Booth partners graciously offer sites and they can be cancelled at anytime 37

Initial Pre-Season Order • Factors to consider: • New cookie • No limits, no rushes on inventory • New pricing • Troops may be more conservative on Initial Pre-Season Order • Round 1 of Booth Sales • New reward for girls who have an order of 400+ plus on the Initial Pre-Season Order 38

Initial Pre-Season Order • • • Opens 10/26 in e. Budde Troop Deadline 11/21 in e. Budde Troops enter order in packages e. Budde rounds up to the full case Check for “extras” Troops must pick up in full packages 39

Need More Cookies • Additional Pickup Calendar • Expansion in 2019 Cookie Program continues in 2020 • Pending Orders are required for all TRUCK locations • Warehouse locations are pickup on demand • COUNT, COUNT • It is the Troop Cookie Manager’s financial responsibility to count! • GSNETX cannot make adjustments for mis-counted cases 40

Warehouse Cards • Upon completion of requirements, GSNETX will load TCMs into e. Budde. • TCMs who have been loaded in e. Budde will receive warehouse cards via EMAIL ONLY in December. • If you need to send someone else, forward it, at your own risk. 41

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. 42

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. 43

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. Did you know that girls who participated in Digital Cookie in 2019 sold on average 64 packages versus 32 packages in 2018. 44

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. Did you know that girls who participated in Digital Cookie in 2019 sold on average 64 packages versus 32 packages in 2018. 45

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. Did you know that girls who participated in Digital Cookie in 2019 sold on average 64 packages versus 32 packages in 2018. Did you know that customers who pay with credit card purchase on average 5. 4 packages, versus customers who pay cash who purchase 4. 46

Digital Cookie – Leverage It! Did you know that on average customers buy 4. 8 packages from girls they know versus 3. 8 from girls they don’t know. Did you know that girls who participated in Digital Cookie in 2019 sold on average 64 packages versus 32 packages in 2018. Did you know that customers who pay with credit card purchase on average 5. 4 packages, versus customers who pay cash who purchase 4. 47

Digital Cookie – Leverage It! Mobile In Hand – January 17 th – 30 th Girls can go door to door with this tool and process orders, including credit card payments on the go. GSNETX pays the transaction fees on these transactions. Website Orders – January 17 th – March 1 st Girls can share their website via email and on social media with friends and family, where customers can choose to pay for cookies to be shipped or for girls to deliver in person. GSNETX pays the transaction fees on these transactions. 48

Digital Cookie – By The Rules Social Media Rules Posts must be made only on PRIVATE profile pages and never to groups, pages, etc. This includes any post promoting her participation in the Cookie Program and/or her Digital Cookie links to order. Booth Sales Digital Cookie MAY NOT be used at booth sales to process transactions. This resources is not able to sustain the bandwidth of those transactions. Additionally, this poses a risk to girl safety. 49

Rewards Success Starts with Inventory & Payments ACH Payments • Email prior to ACH pull with amount due • Push Payment option with limited window • Pull (ACH) Payment default • Accounts loaded in e. Budde • Deposit early & often Inventory • Too much, transfer out early February • Strategic additional pickups 50

Allocations Impacts Rewards All Troops, even those opting out of rewards, should be fully allocated in e. Budde by the deadline. Allocations must be made by deadline in order to receive rewards. Reward selections not made on time will result in a default selection by GSNETX. 51

Program Wrap Up & Rewards Order • In order to get rewards to SU CPCs sooner: • GSNETX must adhere to deadlines • Troops & SUs who fail to meet deadlines cannot hold up the process • OFR filings must be entered prior to order • Troops who fail to pay on time, in full are not guaranteed rewards 52

Care to Share Two groups benefit from Care to Share • Military • Local First Responders • Troops make this designation in e. Budde in the Care to Share columns on the Girl Orders tab • Our ###SU Will/Will Not pick up First Responder cookies 53

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