Triennial Strategic Plan for 2019 2021 Paul D

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Triennial Strategic Plan for 2019 -2021 Paul D. Jones, II June 5, 2019 |

Triennial Strategic Plan for 2019 -2021 Paul D. Jones, II June 5, 2019 | emwd. org

Review of Triennial Strategic Plan 2016 -2018 • Board reviewed current format of Triennial

Review of Triennial Strategic Plan 2016 -2018 • Board reviewed current format of Triennial Strategic Plan – Determined that format of plan continues to be relevant • • • Mission Vision Guiding Principles Standards of Excellence Strategic Priorities – Discussed Industry Gamechangers – Updated language and provided current, relevant clarifications 2 | emwd. org Strategic Priorities Standards of Excellence Mission, Vision and Guiding Principles

Triennial Strategic Plan – Implementation STANDARDS OF EXCELLENCE STRATEGIC PRIORITIES Strategic Priorities Project List:

Triennial Strategic Plan – Implementation STANDARDS OF EXCELLENCE STRATEGIC PRIORITIES Strategic Priorities Project List: Specific Actionable Projects, Target Dates and Lead Staff Responsibilities 3 | emwd. org 2016 - 2018 Triennial Strategic Plan • 56 Projects for 2016 • 12 New Projects added in 2017 • 9 New Projects added in FY 2018 • Total of 77 Action Items, most are multi-year efforts • 49 Completed of the 76 Projects 2019 - 2021 Triennial Strategic Plan • 28 Projects will be carried-over into the 2019 -2021 plan • 19 New Projects added (Exhibit B)

Industry Game Changers Board and staff evaluated and discussed the big picture issues that

Industry Game Changers Board and staff evaluated and discussed the big picture issues that EMWD and the water industry are facing. • Dealing with Current Political Changes • Changing Workforce • Climate Variation • Customer Demand Access to Diverse, Easy Technology • Evolving Imported Water Uncertainty • Trend Toward Water Agency Consolidation/Privatization • Cyber and Physical Security 4 | emwd. org

Mission, Vision, and Guiding Principles Mission, Vision and Guiding Principles 5 | emwd. org

Mission, Vision, and Guiding Principles Mission, Vision and Guiding Principles 5 | emwd. org

Mission and Vision Statements Mission Statement: • To deliver value to our diverse customers

Mission and Vision Statements Mission Statement: • To deliver value to our diverse customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services. Vision: • To provide an exceptional level of customer and community service exceeding the performance of any other public or private entity. 6 | emwd. org

Guiding Principles • Community: We will be actively engaged in promoting prosperity, environmental values

Guiding Principles • Community: We will be actively engaged in promoting prosperity, environmental values and public health in the communities we serve. • Innovation: We will creatively seek to improve the services we provide. • Integrity: We will be honest and ethical in all of our interactions. • Leadership: We will take a proactive role in leading industry policies, practices and initiatives on behalf of our customers, employees and community. 7 | emwd. org

Guiding Principles (Cont’d. ) • Respect: We will be considerate, aware and caring. •

Guiding Principles (Cont’d. ) • Respect: We will be considerate, aware and caring. • Responsibility: We will be accountable for our conduct in serving our customers, employees and community. • Safety: We will ensure the safety of our employees and the public, without compromise. • Transparency: We will ensure the decisions and investments we make are clearly communicated and easily understood. 8 | emwd. org

Strategic Priorities Standards of Excellence and Strategic Priorities 9 | emwd. org Standards of

Strategic Priorities Standards of Excellence and Strategic Priorities 9 | emwd. org Standards of Excellence

Strategic Plan is organized by Standards of Excellence and Strategic Priorities With a clearly

Strategic Plan is organized by Standards of Excellence and Strategic Priorities With a clearly defined mission and vision, as well as guiding principles that define our conduct as an organization, EMWD is driven by standards to provide safe, reliable, economical, and environmentally sustainable services. These standards of excellence are defined in the following strategic priorities: • • Highly reliable water, wastewater and recycled water service Protection of public and environmental health Superior customer service Sound planning and operational efficiency Fiscal responsibility and appropriate investment Exemplary employer Effective communication, advocacy and community partnerships 10 | emwd. org

Highly Reliable Water, Wastewater and Recycled Water Service Strategic Priorities Water Supply Diversity &

Highly Reliable Water, Wastewater and Recycled Water Service Strategic Priorities Water Supply Diversity & Reliability • Groundwater Reliability Plus • Perris II Desalter • Metropolitan Integrated Resource Plan and infrastructure coordination • Perris North Basin groundwater issues • Groundwater Sustainability Plan for West San Jacinto Basin Water Use Efficiency • Landscaping cultural transformation • Advocacy for equitable implementation of State water use efficiency and conservation requirements 11 | emwd. org

Protection of Public and Environmental Health Strategic Priorities Permitting and Regulatory Compliance • Climate

Protection of Public and Environmental Health Strategic Priorities Permitting and Regulatory Compliance • Climate Action Plan 12 | emwd. org

Superior Customer Service Strategic Priorities Awareness: • Bi-annual customer survey Service: • Develop program

Superior Customer Service Strategic Priorities Awareness: • Bi-annual customer survey Service: • Develop program for compliance with SB 998 (new customer shut-off requirements) Technology: • CIS replacement • Develop secure e-Mail billing platform • Recycled water customer portal 13 | emwd. org

Sound Planning and Operational Efficiency Strategic Priorities Operational Efficiency: • Invoice to Pay project

Sound Planning and Operational Efficiency Strategic Priorities Operational Efficiency: • Invoice to Pay project • Oracle learning implementation • Emergency Ops/response program improvements • Enterprise Resource Planning (ERP) Energy Independence: • Solar Phase II Groundwater Management Administration: • Groundwater resource management system Technology: • Records management system replacement • Eliminate obsolete legacy technologies • Operational metrics through SCADA • Mobile GIS app for tracking leaks • Wastewater operations database Maintenance: • Heavy fleet CNG conversion • Potable water pump station optimization • Water reclamation facility condition assessment 14 | emwd. org

Fiscal Responsibility and Appropriate Investment Strategic Priorities Financial Stability: • Risk Management Program enhancements

Fiscal Responsibility and Appropriate Investment Strategic Priorities Financial Stability: • Risk Management Program enhancements Infrastructure Replacement: • Update infrastructure replacement and refurbishment long-term funding strategy Proportionate Cost of Service: • Connection Fee study • EMWD fee for services restructuring study 15 | emwd. org

Exemplary Employer Strategic Priorities Workforce Excellence: • 2019 labor negotiations Memorandum of Understanding •

Exemplary Employer Strategic Priorities Workforce Excellence: • 2019 labor negotiations Memorandum of Understanding • Succession planning • Work environment modernization plan 16 | emwd. org

Effective Communication, Advocacy and Community Partnerships Strategic Priorities Community Relations: • Outreach and communications

Effective Communication, Advocacy and Community Partnerships Strategic Priorities Community Relations: • Outreach and communications master plan Education: • Value of Tap Water program • District branding refresh Advocacy: • Increase EMWD’s policy influence • Legislation on tiered rates • Consolidations and Water Supply Assessments • AQMD regulatory engagement • Failing water systems legislation • Latino community outreach • Currently proposed CA Water. Fix support Transparency: • Publish an electronic Annual Report Partnerships: • MWD policy initiatives • Interagency development outreach 17 | emwd. org

Recommendation Adopt the 2019 -2021 Strategic Plan and approve the proposed Strategic Priorities 18

Recommendation Adopt the 2019 -2021 Strategic Plan and approve the proposed Strategic Priorities 18 | emwd. org

Contact Information Paul D. Jones II, P. E. General Manager (951) 928 -6130 Email:

Contact Information Paul D. Jones II, P. E. General Manager (951) 928 -6130 Email: jonesp@emwd. org 19 | emwd. org