TRICHOLOGY HAIR SCIENCE PROJECT STAKEHOLDERS Module 6 Unit

TRICHOLOGY HAIR SCIENCE PROJECT STAKEHOLDERS Module 6 Unit 2 Individual Assignment Student Name: Kagiso Musi Student ID: J 00052471 Date: 06 June 2017

STAKEHOLDER ANALYSIS BACKGROUND Leading a project requires the project manager to answer to a number of different legitimate people who have an interest in the project. These legitimate persons act toward their own interest, influencing the projects'’ success or failure. They are known as sponsors and stakeholders. According to Boonstra (2016: 40), stakeholders range from people to groups of people inside or outside the organisation. As these stakeholders vary, their responsibility in or toward the project varies too (Jisc, 2017). Stakeholders can be those who are ultimately affected, either positively or negatively, by the project referred to as primary stakeholders. Then there are those who are indirectly affected by the project, referred to as secondary stakeholders. Lastly there are significant role players who are key to the organization and hold great influence upon a project. These are known as key stakeholders (You. Tube, 2017) Given the above complexity of stakeholder matrix, an understanding of each’s responsibility and interest will help the project manager prioritize what and how they report to each of them (Smallbusiness. chron. com, 2017) An important element of stakeholder management and project team make up is selecting complimentary skills to ensure a project is delivered in the most effective and efficient manner. Belbin (2012) indicates that having too much of the same skill or strength may cause conflict in turn slow down delivery. He suggests a number of different clusters of behaviour which are a way to celebrate diversity and use such diversity to ensure project success. Team roles have been assigned to the stakeholder analysis on this project. J 00052471 2

External Internal STAKEHOLDERS AND RESPONSIBILITY Name Purpose Responsibility (Smallbusiness. chron. com, 2017) Major stakeholder who is at the top of the reporting ladder , holds the project risk and accountable for the budget. Mrs. Ali Deeb Project Sponsor Ms. Kagiso Musi Project Manager Overall management of the project Mr. Mbuso Thabethe Steering Committee Member Monitors project and provides support for milestone targets Mr. Daniel Simon Mrs. Thando Vuyo Mrs. Bernice Tholi Mrs. Helen Christoforou Mr. Wanele Mngomezulu Lead Team Member – Production Lead Team Member - PR Lead Team Member - Channels Lead Team Member - Advertising Lead Team Member - Sales Working project team members with special focus on functional deliverables Funders/Investors To fund the new product development Government Representative: Health Represents the interests of the state in all supplies to the health ministry Disbursement of funds at relevant times throughout the project timeline. All products launched to the public adhere to strict government policy and legislation. Government Representative: Education Represents the interests of the state in all supplies to the education ministry All products launched to the public adhere to strict government policy and legislation. Customer (Hospital, University, Gym networks) Procure goods and services through reputable suppliers on time and within budget. All products introduced into their networks are in line with their organizational quality standards and not harmful to their clientele. Consumer Rights Group Look out for consumers’ rights Ensure that product promises are realised. STUDENT ID: J 00052471 3

Stakeholder Project Manager External Internal Project Sponsor Internal Customer (Product Development) Project Team (Lead Team Members by specialist area) Management, including Steering Committee Members Functional Managers (Marketing, Production, Finance, HR) Funders/ Investors Department of Health Department of Education Customer (Hospital, University, Gym networks) Consumers (end users) Customer Rights Group Belbin’s Roles Co-ordinator, Completer Plant Stakeholder Core Interest/Issue Stakeholder Management Strategy (Karim, 2017) Project completion on time and within budget. Project success (Issue of failure). Constant communication, negotiation and managing a diverse team of people. Regular interventions with PM especially on timing and budget. Specialist Maintained integrity in the Keeping them informed and expert counsel production/execution of the product. throughout the production process. Implementers On time and on budget delivery of Provide clear and direct instruction on what needs to overall project. be done. Monitor Project impact on company resources Evaluate ideas, weigh up pros and cons and provide Evaluators especially financial resources. high quality decisions. Shapers Project impact on resources from Pushing themselves and others to overcome functional area. obstacles. Efficient project management for max Sharing financially sounds communications at pre. ROI. determined intervals (e. g. board meetings) Sustainable solutions with positive impact Reliable, accurate and verifiable information about on the consumer, society and economy. impacts of the product to the environment and economy Quality product at an agreed negotiated rate. Product efficacy and customer service, complaint line and dispute resolution Protecting customer’s health and safety Fair and honest marketing Provide mechanisms that ensure delivery of a quality product. Provide clear and easy-to-use mechanisms for complaint reporting and dispute resolution. Clear product withdrawal and recall process Provide adequate health information about impacts, use and misuse of the active ingredients in the bulk produced product. Clear product withdrawal and recall process J 00052471 4

PROJECT STAKEHOLDER MANAGEMENT Internal stakeholders • Project Sponsor: Keep Satisfied • Management: Keep Informed • Functional Managers: Manage Closely • Product Development: Keep informed External stakeholders • Funders: Manage Closely • Government: Manage Closely • Customer: Keep Satisfied • End-user: Keep Satisfied • Consumer Rights Group: Keep Informed Power Manage Closely Keep Satisfied High power and low interest stakeholders are to be kept satisfied through a consistent flow of information sharing. High power and high interest stakeholders are to be managed with consistent care throughout the project. Monitor Keep Informed Low power and low interest stakeholders require less effort than the rest Low power and high interest should be kept informed Interest Source: Power/Interest Model (Brighthub Project Management, 2017) J 00052471 5

REFERENCES Belbin Associates (2012) Belbin Team Roles, Available at: http: //www. belbin. com/rte. asp? id=8, (Accessed: 30/05/17) Brighthub Project Management (2017) Power/Interest Grid (Matrix) for Stakeholder Prioritization. Available at: http: //www. brighthubpm. com/resource-management/80523 -what-is-the-powerinterest-grid/ (Accessed 03/06/17) Inc. com (2017) 6 Ways to Measure the Success of Any Project. Available at: https: //www. inc. com/ilya-pozin/6 -ways-tomeasure-the-success-of-any-project. html (Accessed: 01/06/17). Karim, S. (2017) Issues and Strategies in Stakeholder Management. Academia. edu. Available at: http: //www. academia. edu/172847/Issues_and_Strategies_in_Stakeholder_Management (Accessed: 02/06/17). Jisc (2017) Project management Available at: https: //www. jisc. ac. uk/full-guide/project-management (Accessed: 02/06/17). Smallbusiness. chron. com (2017) Sponsors Vs. Stakeholders. Available at: http: //smallbusiness. chron. com/sponsors-vsstakeholders-66944. html (Accessed: 04/06/17). You. Tube (2017) Stakeholders. Available at: https: //www. youtube. com/watch? v=S-Pcn 7 h. DBs. I (Accessed: 04/06/17). STUDENT ID: J 00052471 6