TRIAL 3 AUSTRIAN TRIAL COMMITTEE F 2 F

TRIAL 3 AUSTRIAN TRIAL – COMMITTEE F 2 F MEETING – RECAPTURE SCENARIOS - SUBSCENARIOS GERALD SCHIMAK (AIT); CAMILO PALACIO (ARC THE HAGUE-WORKSHOP 0 – 2018 -11 -06 -09

GENERAL INFORMATION AUSTRIAN-TRIAL Location AUSTRIA – Erzberg, Styria Date 5. -7. Sept. 2019 (proposed) Organiser ARC + AIT Trial type Field Exercise 2 DRIVER+ PROJECT

SCENARIO CONTEXT Scenario (Earthquake/1) Earthquake The central area of Austria has been strucked by a heavy earthquake and subsequent heavy rains. The local region of Eisenerz (in Styria, Austria) is one of the most affected with missing persons, casualties, collapsed buildings, block roads, and endangered industries working with hazardous substances. Inhabitants have left their houses being afraid of aftershocks and collapses of buildings. They have to spend the next days outdoor due the lack of temporary shelter and blocked roads. Similarly, there is a disruption of lifelines such as water, food, shelter, transportation and medical care. The distribution of electricity and mobile networks are severely damaged. 3 DRIVER+ PROJECT

SCENARIO CONTEXT Scenario (Earthquake/2) All local and national emergency response organizations has been deployed on site (Austrian Red Cross, fire brigades, police department and the army); however, due the extension of the affected area and an overwhelmed national response capacities, the union civil protection mechanism was activated. A request of international assistant was activated in regards to medical treatment, water purification and search and rescue. Due the difficulty to access the affected area and considering the impact of the disaster, there is an urgent need for humanitarian assistance and assessment. A large amount of volunteers and rescue equipment is needed to deal with the increasing number of affected people i. e. search and rescue, shelter, medical care, water food and transportation. Additionally, there is a need for the management of spontaneous volunteers. 4 DRIVER+ PROJECT

NEEDS Capabilities needed Therefore: Solutions have to address one or more of the following related capability needs: • Volunteer management in the sense of co-ordination, management of spontaneous as well as trained volunteers on the disaster scene in terms of location, tasking, capabilities and duration monitoring. • Psycho-social support – Having the capability to improve the communication and the awareness of psychological stress of those affected, especially to spontaneous and trained volunteers • Situation damage assessment and decision making including the visualization of resources and DRIVER+ PROJECT managing of resources overcoming the insufficient understanding of the overall current and planned response efforts. 6

NEEDS Capabilities needed …and… • Capability to exchange crises related information among involved agencies and organizations (horizontal and vertical) using a common terminology, vocabulary, symbols ensuring a common understanding of the information exchanged by all crisis managers involved in the response operations (interoperability); • Incorporating accurate and verified information from multiple and non-traditional sources (e. g. crowdsourcing and social media) into response operations; • Interaction with the population, including micro-learning capabilities to provide related safety DRIVER+ PROJECT information and recommendations what they can do during the event 7

SUB-SCENARIOS ACCORDING TO THE IDENTIFIED CAPABILITY NEEDS WE HAVE DRAFTED RELATIVELY GENERIC SUB-SCENARIOS APPLICABLE FOR MANY NATURAL HAZARDS SUB-SCENARIO 1: MANAGEMENT AND TASKING OF (SPONTANEOUS) VOLUNTEER SUB-SCENARIO 2: INTERACTION WITH POPULATION - MICRO LEARNING SUB-SCENARIO 3: AWARENESS ON PSYCHOLOGICAL STRESS SUB-SCENARIO 4: SITUATION ASSESSMENT SUB-SCENARIO 5: INFORMATION EXCHANGE SUB-SCENARIO 6: MULTIPLE AND NON-TRADITIONAL INFORMATION SOURCES INFORMATION A) TASK NOW: TO CHECK AND REVIEW THEM – IF THEY ARE STILL VALID AND PRECISE ENOUGH – ALSO APPLY TO THE NEW SITUATION THAT WE HAVE AN TO APPLY/ADOPT EUCP. 8 B) FURTHER TASK DERIVE BASELINE FEATURES DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: VOLUNTEER MANAGEMENT SUB-SCENARIO 1: MANAGEMENT AND TASKING OF (SPONTANEOUS) VOLUNTEER NATURAL HAZARD (EARTH QUAKE) HAS BEEN REPORTED IN TV AND RADIO. THIS TRIGGERS IMMEDIATE HELP BY VOLUNTEERS. THEY ARE POPPING UP ON THE SCENE– SPONTANEOUSLYAND WANT TO HELP. OTHERS, ALREADY REGISTERED VOLUNTEERS (LIKE THE ONES FROM TEAM ÖSTERREICH) ARE ALSO ARRIVING AND ARE IMMEDIATELY GIVEN SPECIFIC TASKS, LIKE SUPPORTING THE SPONTANEOUS VOLUNTEERS IN FORMING WORKING GROUPS AND COORDINATING THEM IN COOPERATION WITH A VOLUNTEER COORDINATOR. TO ENSURE SAFETY OF THEM ALL OF THEM ARE WELCOMED BY A VOLUNTEER COORDINATOR WHO WILL REGISTER THEM (NAME, ADDRESS, SKILLS, ETC. ) GROUP THEM, ADVISE THEM, ASSIGN TASKS TO THEM, ETC. ( AND MIGHT FORWARD THEM TO THE PSYCHO-SOCIAL SUPPORT CENTER). A VOLUNTEER MANAGEMENT SYSTEM IS NEEDED. THIS SYSTEM SHALL ALLOW TO MONITOR VOLUNTEERS IN RELATION TO WORKING HOURS, . FURTHERMORE WELLBEING, ASSIGNED TASKS AND RELATED FEEDBACK, LOCATIONS WHERE THEY ARE FULFILLING THEIR WORK. THE SYSTEM HAS TO ALLOW THE TASKING OF THE VOLUNTEERS AND HAS TO BE INTEGRATED IN WAY WITH A VISUALIZATION SYSTEM THAT ALLOW TO SHOW THEM (LIKE A RESOURCE) ON A MAP. 9 DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: INTERACTION WITH POPULATION SUB-SCENARIO 2: INTERACTION WITH POPULATION - MICRO LEARNING THIS HAS TWO ASPECTS (THAT WE WOULD LIKE TO ADDRESS) (FOR PUBLIC): INFORMATION IS SPREAD BY MEDIAS (TV, RADIO, FACEBOOK, ETC. ) WHERE TO GET INFORMATION (DOWNLOAD APPS FOR EXAMPLE) ABOUT THE EVENT AND WHAT PUBLIC CAN/SHOULD DO/AVOID DURING THE EVENT (SAFETY AND SECURITY INFORMATION; LOCATION BASED POTENTIALLY). QUESTION IS HOW/WHAT ARE THE RIGHT WORDS THAT POPULATION WILL FOLLOW. 10 (FOR VOLUNTEERS): VOLUNTEERS GET APP AT REGISTRATION – WHERE THEY ARE GENERALLY INFORMED ABOUT SAFETY ISSUES BEFORE TO BE ALLOWED TO ACCEPT A TASK. (THIS CAN BE PART OF SUB-SCENARIO 1) – JUST FOCUS HERE ON THE POPULATION… DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: PSYCHO-SOCIAL SUPPORT SUB-SCENARIO 3: AWARENESS ON PSYCHOLOGICAL STRESS DUE TO COLLAPSED BUILDING, IT IS EXPECTED THAT VOLUNTEERS WILL GET IN TOUCH (OF -COURSE DEPENDING ON THEIR TASKS – E. G. SHELTERING OF WOUNDED) WITH SEVERAL HEAVY STRESS SITUATIONS, MEANS THAT THEY MIGHT SEE DEAD AND/OR HEAVILY WOUNDED PEOPLE (ELDERLY, KIDS, BABIES). THEREFORE, BESIDE THE VOLUNTEER WELCOME CENTER A PSYCHO-SOCIAL SUPPORT DESK HAS TO BE INSTALLED TO IMPROVE THE AWARENESS OF PSYCHOLOGICAL STRESS BEFORE VOLUNTEERS ARE PERFORMING THEIR TASKS. THIS IS SEEN AS SPECIFICALLY IMPORTANT TO SPONTANEOUS VOLUNTEERS BUT ALSO TO TRAINED VOLUNTEERS. 11 ADDITIONALLY THE GROUP LEADERS AND UPPER LEVEL COORDINATORS/COMMANDERS AND OTHER EXERCISE RESPONSIBLE ARE ALSO INTRODUCED AND TRAINED IN COMMUNICATION OF SITUATIONS THAT CAN PRODUCE SUCH PSYCHOLOGICAL STRESS AND TO RAISE AWARENESS ON THE IMPACT OF PSYCHOLOGICAL STRESS ON DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: DAMAGE ASSESSMENT AND DECISION MAKING CAPABILITY SUB-SCENARIO 4: SITUATION ASSESSMENT DUE TO THE EARTHQUAKE AND HEAVY RAIN INFRASTRUCTURE WAS HEAVILY EFFECTED – AN OVERVIEW ON SOME OF THE INFRASTRUCTURE DAMAGES (E. G. ROADS, RAILWAY LINES, BUILDINGS, ETC. ) IS CURRENTLY NOT AVAILABLE BUT URGENTLY NEEDED. SUPPORT OF A AERIAL ASSESSMENT IS REQUESTED TO ASSESS THE SITUATION. CP MECHANISM WILL BE ACTIVATED DUE TO LACK OF RESOURCES. SITUATION ASSESSMENT CAN BE EXTENDED TO DETECT IN PARALLEL PEOPLE IN NEED THAT HAVE TO BE EVACUATED. 12 RESULTS (FROM AERIAL ASSESSMENT) SHALL BE VISUALIZED AND INTEGRATED IN A DECISION MAKING TOOL (COULD BE A COP) WHICH ALLOWS TO DO A PROPER ASSESSMENT OF THE SITUATION AND TO COMMUNICATE (SHARE) THE SITUATION ASSESSMENT WITH RELEVANT/INVOLVED CM ORGANIZATIONS (E. G. POLICE, FIRE BRIGADE, ETC. ) INFORMATION SHARING. DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: TO EXCHANGE CRISES RELATED INFORMATION SUB-SCENARIO 5: INFORMATION EXCHANGE DUE TO WIDE EFFECTED AREA ALL CONCERNED EMERGENCY RESPONSE ORGANIZATION ARE ALREADY DEPLOYED ON SITE (RED CROSS, FIRE BRIGADES, POLICE DEPARTMENTS, ARMY). INFORMATION AND COMMUNICATION HAS TO BE SHARED BETWEEN THIS ORGANIZATIONS SO THAT THEY ALL HAVE THE SAME PICTURE AND UNDERSTANDING (TERMINOLOGY, VOCABULARY) OF THE ACTUAL SITUATION. FURTHER ON – AS LACKING OF RESOURCES AND CAPACITY ALREADY – CIVIL PROTECTION MECHANISM IS ACTIVATED AND INTERNATIONAL SUPPORT IS EXPECTED TO COME AND SUPPORT THE LOCAL ORGANIZATIONS. BUT THIS MEANS THAT THEY HAVE TO GET THE SAME INFORMATION (SITUATION ASSESSMENT) AS THE REGIONAL/NATIONAL EMERGENCY RESPONSE ORGANIZATIONS. THIS MAY ADDITIONALLY TO THE CROSS ORGANIZATIONAL INFORMATION EXCHANGE, CHALLENGE THE LANGUAGE BARRIERS TO BE OVERCOME. 13 DRIVER+ PROJECT

SUB-SCENARIOS CAPABILITY NEED: TO INCORPORATE ACCURATE AND VERIFIED INFORMATION (-SOCIAL MEDIA-) – NEED TO BE DISCUSSED FURTHER ON SUB-SCENARIO 6: MULTIPLE AND NON-TRADITIONAL INFORMATION SOURCES INFORMATION DUE TO THE WIDE SPREAD EFFECT OF THE CRISES EVENT (FROM DAMAGED INFRASTRUCTURE UP TO COLLAPSED BUILDINGS AND HOUSES), MANY PEOPLE ARE TRIGGERED IN THE REGION TO POST MESSAGES AND PICTURES ON SOCIAL-MEDIA (LIKE FACEBOOK, TWITTER, ETC). BUT SOME OF THEM HAVE REAL SERIOUS CONTENT AND IMPACT – AS THEY POST THAT THEY ARE IN NEED. FOR EXAMPLE THE NEED MEDICAL HELP, RUN OUT OF DRINKING WATER, FOOD, POWER SUPPLY, ETC. 14 SO THIS HAS TO BE RECOGNIZED BY A TOOL THAT ALLOWS TO FILTERING FOR SUCH MESSAGES, POSTS, ETC. AND TO BE VISUALIZED IN A VISUALIZATION TOOL (MAY BE INTEGRATED INTO A COP TOOL). ATTENTION: FAKED NEWS AND INFORMATION SHALL BE DRIVER+ PROJECT

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CONTACT REACH US @driver_project Groups: Driver Project More information about the project - cooordination@projectdriver. eu Interested in collaborating with us? - cooperation@projectdriver. eu Communication and media contact communication@projectdriver. eu This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement n° 607798. The information and views set out in this presentation are those of the author(s) and do not necessarily reflect the official opinion of the European Union

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