Trends in ERP Expected benefits Conclusions Expected Benefits

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Trends in ERP Expected benefits Conclusions

Trends in ERP Expected benefits Conclusions

Expected Benefits from ERP Mabert et al. (2000); Olhager & Selldin (2003) 1 -not

Expected Benefits from ERP Mabert et al. (2000); Olhager & Selldin (2003) 1 -not at all; 5 -to a great extent ERP Performance US Sweden Quicker information response time 3. 51 3. 81 Increased interaction across enterprise 3. 49 3. 55 Improved order management 3. 25 3. 37 Decreased financial close cycle 3. 17 3. 36 Improved customer interaction 2. 92 2. 87 Improved on-time delivery 2. 83 2. 82 Improved supplier interaction 2. 81 2. 78 Lowered inventories 2. 70 2. 60 Improved cash management 2. 64 2. 57 Reduced operating costs 2. 32 2. 74

Benefits from ERP Mabert et al. (2000); Olhager & Selldin (2003) 1 -not at

Benefits from ERP Mabert et al. (2000); Olhager & Selldin (2003) 1 -not at all; 5 -to a great extent Area Benefitting Information availability Integration of operations/processes Information quality US 3. 77 3. 61 3. 37 Sweden 3. 74 3. 42 3. 31 Inventory management Financial management Supplier management/procurement Customer responsiveness/flexibility Decreased IT cost Personnel management 3. 18 3. 11 2. 99 2. 67 2. 06 1. 94 2. 99 2. 98 2. 94 2. 95 2. 06

Lessons Learned • • ERP implementation projects problematic Variety of ways to implement Benefit

Lessons Learned • • ERP implementation projects problematic Variety of ways to implement Benefit assessment problematic Different ways to design ERP – Customization of vendors popular • Many enhancements available • Supply chain opportunities – Requires open systems