Travelport Smartpoint 7 3 For Travelport Apollo and

Travelport Smartpoint 7. 3 For Travelport Apollo and Galileo Release Overview Agency Commerce Spring 2017

Accelerate Agent Efficiency Travelport Smartpoint 7. 3 offers new features, tools and updates that will help you sell more travel, work faster and be more efficient every day. The theme for this release is “accelerate agent efficiency”. PUBLIC

What’s the purpose of this document? The purpose of this document is to provide an overview of the enhancements in Travelport Smartpoint 7. 3. Many of the enhancements have been developed based on feedback from travel agents to help existing users utilise Travelport Smartpoint more fully or to help nonusers embrace it for the first time. The presentation is split into the following sections, as follows: • Accelerate agent efficiency for booking airline content • Accelerate agent efficiency for hotel and car content • Accelerate agent efficiency for working smarter PUBLIC

Accelerate agent efficiency for booking airline content PUBLIC

Enhancements for booking airline content Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. PUBLIC EMD Manager OB Fees Management Promotional offers showcasing branded fares Display Direct Payment Carrier promotion fare indicator in the fare shop response Improved pre-booking seat map response Ensure post-booking that seat maps and ancillary services are not displayed for unconfirmed segments Search Control Console users - accept channel ID & SCC override modifiers in fare shop, fare quote/pricing, ticketing & fare display requests Ancillary rules processing – pre-booking only View additional fare details from a fare shop display Filter an air availability display Fare quote pricing entry to show in the filed fare display

EMD Manager - Display SVC segments and Issue EMD-S EMD Manager provides an assisted way of issuing EMD-S. The workflow allows for the completion of the process of issuing EMD-S without needing to know cryptic entries or associated modifiers. Features of the workflow include: • • • PUBLIC Override the FOP with one required specifically for the EMD-S Easily associate the relevant ticket information Include additional tax or commission information so it is calculated with the EMD-S enable the agent to print documentation at the same time as issuing the EMD-S Void or refund the EMD-S with one click process

EMD Manager - Display SVC segments and Issue EMD-S (cont’d) EMD Manager is accessed from the Tools menu or quick key ALT + K. The ‘Services’ screen displays showing all the associated service segments to the PNR. This gives the ability to quickly see the status of the service segments and what EMD-Ss need to be issued. PUBLIC

EMD Manager - Display SVC segments and Issue EMD-S (cont’d) Click on ‘Edit Payment Method’ to add/ override EMD FOP the form of payment stored in the PNR with a new form of payment for the EMD-S. PUBLIC

EMD Manager - Display SVC segments and Issue EMD-S (cont’d) Clicking on the ‘Edit’ icon next to each service segment presents the details of the ticket which can be associated to the SVC segment. Endorsements, taxes and commission can also be added to the EMD-S. PUBLIC

EMD Manager - Display SVC segments and Issue EMD-S (cont’d) Additional documentation can be printed at the same time as issuing the EMD-S. This can be achieved by ticking the ‘Print’ checkbox and selecting the print options required. PUBLIC

EMD Manager - Display SVC segments and Issue EMD-S (cont’d) The ticket box can be used to select which EMD-Ss need to be issued. Selecting ‘Issue’ provides the ability to issue one or more EMD-S. PUBLIC

EMD Manager - Review Void Refund EMD-S (cont’d) The Review tab is the equivalent of the EMDL entry and gives the ability to view the EMD Details and History (EMD-D ) by clicking on the ‘Details’ button. PUBLIC

EMD Manager - Review Void Refund EMD-S (cont’d) From the Review tab, once the ‘Details button’ has been clicked an EMD can be voided or refunded through a few simple clicks. PUBLIC

EMD Manager - Review Void Refund EMD-S (cont’d) Refund EMDs PUBLIC

EMD Manager - Review Void Refund EMD-S (cont’d) Review tab display of void, and refunded EMDs following successful processing. PUBLIC

OB Fees Management Fare shop results will now include OB fees (Ticketing & CC fees) whenever applicable as part of the grand total. Also, the fee details will be called out in the Details section of the fare shop response. The OB Fees can be excluded from shop by using the OBX (all fees), OBXT (Ticketing Fees) & OBXF (FOP Fees). The FOP must be stored in the PNR or the FP modifier with the 6 digit bin number (first 6 digits of the CC) should be provided in the fare shop entry to get back the CC Fees (Ex : /FP 444433). There will be no OB fees displayed at the time of shopping for direct payment carriers. But there could be other fees that may be part of the shop response. Disclaimers will be added to the shop response for direct payment carriers, in case some fees has been included and OB fees not included. Please Note: OB Fees will not be returned for any carrier during shop/price on Travelport Apollo. PUBLIC Travelport Smartpoint 7. 3 via Travelport Galileo only

OB Fees Management (cont’d) Selling from fare shop with a name will store the fare. The stored fare will include the fee details as information only and will not be part of the grand total. Any exempt modifier /FP modifier used at the time of shopping will be recognized at the time of store fare as well. PUBLIC Travelport Smartpoint 7. 3 via Travelport Galileo only

OB Fees Management with branded fares and ancillaries (cont’d) When branded fares are requested from fare shop, the fee information will be carry forwarded into the branded fares screen. If upsell is selected on any portion of the trip – the fee card will be replaced with “Fee pending fare quote card”. PUBLIC Travelport Smartpoint 7. 3 via Travelport Galileo only

OB Fees Management with branded fares and ancillaries (cont’d) Upon clicking fare quote, the fee details if applicable for the upsell selected, will be shown in the summary screen. PUBLIC Travelport Smartpoint 7. 3 via Travelport Galileo only

OB Fees Management with Fare Quote display (cont’d) OB fees, if applicable will be included as part of the total in the FQ response. Branded fares if applicable & available, will follow the same workflow as in the fare shop path. FQ response will also include a breakdown of the fees that is part of the fare total. PUBLIC Travelport Smartpoint 7. 3 via Travelport Galileo only

Promotional offers showcasing branded fares New branded fares type text headline ads will include a new interactive element *Bxx (where xx is the two letter carrier code), but will still contain a link to a text ad landing page. Clicking on the *Bxx element will filter the air availability results to the advertising carrier’s branded flights. New Element >HL 1. *BDL Selecting the <<B>> associated with the desired flight, launches the corresponding branded fares interface. Selecting the <<Back>> element will return the system display back to the original air availability search results (now also available on interaction with branded fares type graphical headline ads). New Functionality <<Back>> <<B>> Existing Functionality <<B>> PUBLIC Existing Functionality

Display Direct Payment Carrier promotion fare indicator in the fare shop Travelport Smartpoint will indicate Direct Payment Carrier promotion fares in the fare shop display, so that agents can easily identify these fares from the regular fares. PUBLIC

Improved pre-booking seat map response times Up to version 7. 2, Travelport Smartpoint sent information for all segments and all passengers in a single aggregated seat map request. Due to the processing time involved, as well as the size of the response, this could slow down the response depending on the content of the itinerary. Technical changes have been made in version 7. 3 to improve the pre-booking seat map response by: • Sending only the requested segment with all passengers in the first aggregated seat map service call • GDS Network Carrier segments will be sent one at a time • Direct Payment Carrier segments will be sent together per carrier Prior to this release, a message stated “Seatmap Loading…” was shown to the agents while all seat maps loaded behind the scenes. In Travelport Smartpoint 7. 3, this message will be shown briefly only in postbooking seatmap requests. PUBLIC

Improved pre-booking seat map response times (cont’d) There will be additional “Gathering information” text with static dots for each segment as each seat map loads. Instead of displaying “Seatmap Loading…. ” the seat map window will open and have an interstitial graphic showing “Gathering information” with moving dots in the seat map frame. Additionally, if the seat map is requested by clicking on the class of service in the itinerary or by using a segment specific cryptic/host entry, the segment chosen will be the first seat map to be retrieved. In the example, the class of service for segment 3 was clicked. Use of the entry #SEAT will load all seat maps beginning with the first segment. PUBLIC

Improved pre-booking seat map response times (cont’d) There can be times when the requested segment seat map might take a little longer to load than other seat maps in the itinerary. In this scenario, the gathered seat map for a different segment can be clicked on, a seat can be chosen and there is also an option to return to the original segment seat map. In this example, the agent can click on segment 2 to view and select seats while the other seat maps are loading. PUBLIC

Ensure post-booking that seat maps and ancillary services are not displayed for unconfirmed segments PUBLIC Previous version of Travelport Smartpoint

Ensure post-booking that seat maps and ancillary services are not displayed for unconfirmed segments (cont’d) PUBLIC Travelport Smartpoint 7. 3

Search Control Console users - accept channel ID & SCC override modifiers in fare shop, fare quote/pricing, ticketing & fare display requests Users of Travelport Search Control Console can now input the Channel ID modifier in the Travelport Smartpoint Smartpanel. Travelport Smartpoint also supports native/cryptic entries that include an optional modifier for shop/price and fare display to accept the Channel ID (CI) or, to override one or all of the Search Control Console rules (NSCC). Only one Channel ID may be entered. The NSCC Override modifier cannot be used with a Channel ID (CI) modifier. For additional information about Search Control Console, please see Ask Answer TR 603. PUBLIC

Search Control Console users - accept channel ID & SCC override modifiers in fare shop, fare quote/pricing, ticketing & fare display requests (cont’d) Smartpanel – Travelport Smartpoint 7. 2 - with no Channel ID fill-in box Smartpanel – Travelport Smartpoint 7. 3 - including the Channel ID fill-in box PUBLIC

Ancillary rules processing – pre-booking only For ancillary purchases on direct payment carriers, Travelport Smartpoint will do the following rule validations: – Required for all travelers – Required for all segments If a certain ancillary applies to all passengers in the PNR – Travelport Smartpoint will automatically apply the selection to all passengers in the PNR. PUBLIC

Ancillary rules processing – pre-booking only (cont’d) If an ancillary needs to be bought on all segments in the origin and destination, Travelport Smartpoint will automatically provide a prompt for the correct selection. Travelport Smartpoint will visually indicate such ancillaries by one single input box spanning all segments for the origin and destinations. PUBLIC

View additional fare details from a fare shop display After a fare shop entry has been made, clicking on the ‘D’ will show even more details about the fare. The information displayed will be in line with the *FS 1 display returned in Galileo Desktop. PUBLIC

View additional fare details from a fare shop display (cont’d) The following information, if available, will be displayed in the details dropdown: • • PUBLIC Refundable : Yes/No Penalty fare (if it is) Ticketing Agency E-ticket : Yes/No Plating carrier Last date to ticket Disclaimer text : “ADDITIONAL TAXES, SURCHARGES, OR FEES MAY APPLY” For Apollo only : Fare guarantee at ticket issuance

Filter an air availability display The ability to use a filter to reduce the content of an air availability display is now possible. Previously, the filter option was only available from a fare shopping display (FS). The display can be sorted by departure time and journey time. PUBLIC

Filter an air availability display (cont’d) When a filter (or filters) are applied the top of the screen the display will appear as shown below. The line numbering in the availability display appears out of synch , this is correct as the filter does not change the line numbering, it will just filter out the ones that have been applied via the filter. Ryan Air and Luton flights have been filtered, display shown PUBLIC

Fare quote pricing entry to show in the filed fare display When displaying a filed fare, the pricing entry used is now shown. Note: The fare quote pricing entry will be shown when the fare has been stored by using the FQ command only. If the fare has been stored from using the Brands and Ancillaries screen or by clicking on “Book” or “Apply” links, the pricing entry will not be displayed. Travelport Smartpoint 7. 2 PUBLIC Travelport Smartpoint 7. 3

Accelerate agent efficiency for booking hotel and car content PUBLIC

Enhancements for booking hotel and car content Contents 1. Population Hotel Availability Search of hotel sell screens with PNR information 2. Graphical hotel headline ads with dynamic rates 3. Car - additional shuttle and rate details 4. Car - sort shopping results 5. Enable more modifiers to support cryptic inside sell PUBLIC

Population Hotel Availability Search or Hotel Sell screens with PNR information If the PNR contains remarks in the following formats, when the Search screen is opened (from any flow – search, calendar or segment) – the details will auto-populate into the screen as shown to right. • Apollo: H/EH FG-ABC 123/6 C FG-1234556 • Galileo: H*EH FG-ABC 123/6 C FG-1234556 – The delimiter between chain code and FG • • PUBLIC can be a space as above or slash or dash / i. e. HI-FG or HI/FG, – These can be on separate lines as well as combined like above on a single line. – Since the search screen allows for just one FG number to be used in a search, the first FG found will be used; any other chains found thereafter will be included as a preferred supplier on the screen. Apollo: H/MULTI-LEVEL RATE CODES: TRX Galileo: H*MULTI-LEVEL RATE CODES: TRX – Each rate code must be entered in a separate line. – Once the maximum of 4 is found, any others would be ignored.

Population Hotel Availability Search or Hotel Sell screens with PNR information (cont’d) On the ‘Advanced Sell’ screen from a Room Rate display, formats for CD and CC data will prepopulate (FG will also populate using same format as for Availability screen). • • Apollo: H/HI CD-111111/EH CD-998877 Galileo: H*HI CD-111111 – • • Same as FG, delimiter can be space as above or slash or dash / i. e. HI-CD or HI/CD and can be on separate lines. Apollo: F/VI 4444333322221111 EXP 1222 Galileo: F*VI 4444333322221111 EXP 1220 – – Or can be a slash in place of EXP, i. e. … 221111/1222. Will also find the CC data from the F- field, if that is already supplied. When multiples are found for any field, a dropdown is provided to select which one is wanted. PUBLIC

Population Hotel Availability Search or Hotel Sell screens with PNR information (cont’d) Travelport Smartpoint will identify when the hotel sold is part of an all brands code, as shown HI was sold and the 6 C number is provided. When different CC is selected, the expiration date will be updated as well as card type. When the setting has masking on, the number will copy over as masked, but when sent to hotel system Travelport Smartpoint will provide the unmasked number. If Travelport Smartpoint is unable to obtain the unmasked number, a message will display on top of the screen, as follows: If “Load Travel. Screen Data” is selected, any fields that are duplicated will be defaulted to the Travel. Screen Data and previous values will be available in the drop-down. PUBLIC

Graphical hotel headline ads with dynamic rates Graphical Teaser Ads may now include an interactive banner to promote a Hotel Property’s Dynamic Rate (DRU). Clicking on the interactive banner will open the Complete Hotel Availability (HOC) results for that property. Clicking on the graphic will open the “Learn More Offer” landing page. HOC results will appear based on the dates entered on the Air, Car or Hotel availability requested at the time the Graphical Teaser Ad is launched. DRU pulls the Lowest Public Rate (LPR) every 8 hours and will hold the rate static for that time. Note: Rates may change within the 8 Hours resulting in a higher or lower rate Existing Functionality New Element BOOK RATE NOW 159 USD PUBLIC BOOK RATE NOW 359 USD

Car - additional shuttle and rate details Car results now have two new areas decoded via “hovering over text”. There is no need to go into the rules for this detail. There is also a clickable element which now allows for copy and paste. If the car vendor doesn’t supply the details, a message will be shown here. Rate detail column – to advise one way restrictions and what type of rate – i. e. daily, weekly, monthly, week-end, package, etc. Location column – hover text option is now provided which will give customer specific instructions for the counter and vehicle. PUBLIC

Car - sort shopping results When results are first returned following an availability search, they are sorted by the column heading “APPROX TOTAL”, as shown in orange. When any of the other Sort By options is clicked on, the color will change from blue to orange to indicate the current sort order. Sorting is a toggle on/off - 1 st click sorts by that value, 2 nd click returns back to default of “APPROX TOTAL”. In all cases, the sort order is indicated by the column heading text turning orange. PUBLIC

Car - sort shopping results (cont’d) If sorting on a value and then switching to a cryptic sell format, the line number shown on screen must be used. This is the original line position from the default sort of “APPROX TOTAL”, rather than the user-sorted line position, which alleviates the need to count lines. In the example screen to the right, sorting is by vendor. If a switch is required to sell Dollar ECAR, the entry would be 01 A 23, rather than having to count down to what positional line Dollar ECAR is now on. If results return rates in separate sections like the screenshot below, the sorting capability will not be offered. PUBLIC

Enable more modifiers to support cryptic inside sell The following modifiers will now be accepted when selling a hotel cryptically using 01 INSIDE for Apollo or N 1 INSIDE for Galileo or the corresponding SP entries: /FG/FT/CD/ID/IT /AGT /RA/RC/CH/W/CR/EX/EC- Other modifiers not listed here will result in error message of ‘unsupported’ or ‘check action’. PUBLIC

Accelerate agent efficiency for working smarter PUBLIC

Enhancements for Working Smarter Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Ability to minimize Travelport Smartpoint Access to Smartpanel to show city/airport dropdown Enable shortcuts for menu items Queue Count display – include uncategorized and total counts Queues - QLD tab and enter, interactive QP, pop-out scroll Improved screen clearing Customer Information screen - phone field accepts additional characters Reference data updates Travelport Smartpoint will use the default internet browser when opening Travelport Marketplace 11. Click to DMO sites from headlines and sign-on messages 12. Adding booking file marks using Travelport Smartpoint PUBLIC

Ability to minimize Travelport Smartpoint When Galileo Desktop (GD) is visible and Travelport Smartpoint is minimized, the latter’s window will minimize to the bottom left hand corner of screen. If multiple Travelport Smartpoint windows are open, windows can be minimized individually. Ctrl F 12 will retain movement between GD and Travelport Smartpoint. If GD is hidden and Travelport Smartpoint is minimized the icon displayed will be the Travelport Smartpoint icon. PUBLIC

Access to Smartpanel can now be accessed from the search menu along with the other search forms and from the FS button on the terminal action bar. The Smartpanel can also be accessed using the following quick key: ALT + T Please note: Smartpanel access has been removed from the tools menu. PUBLIC

Smartpanel to show city/airport dropdown In previous versions of Travelport Smartpoint, the 3 letter airport code was required for the to/from or connection boxes in the Smartpanel. With Travelport Smartpoint 7. 3, Smartpanel will autopopulate the city or 3 letter code while typing. Travelport Smartpoint previous versions Travelport Smartpoint v 7. 3 PUBLIC

Enable shortcuts for menu items Additional keyboard shortcuts have been added for menu items. They also appear next to the menu item for reference purposes. The keyboard shortcuts are as follows: • • • PUBLIC Quick Command Configuration - ALT + F Replay Entries - ALT + Q Smartpanel - ALT + T Programmable Keys Editor - ALT + G Recent PNRs - ALT + I Scriptwriter Plus Run - ALT + J ALT + F 12 - Open Quick Commands panel CTRL + M - Open calendar widget CTRL + K - Launch Calculator

Queue Count display – include uncategorized and total counts Queue Count (QCT) display has been enhanced to provide consistency with Galileo Desktop. Uncategorized and total counts are displayed for queue and category. The initial display is as follows: PUBLIC

Queue Count display – include uncategorized and total counts (cont’d) Expanded Display: PUBLIC

Queues – QLD tab and enter, interactive, QP, pop-out scroll QLD displays for queue, category and date range include tab and enter capability: From any of the Queue Lists (QLD), when clicking on the record locator (or tab) from the list, the PNR is now retrieved and displayed. It is not entering into the queue like all previous versions. There is now a requirement to either sign into the queue, to work the PNR in queue or remove it from queue, etc. PUBLIC

Queues – QLD tab and enter, interactive, QP, pop-out scroll (cont’d) Grid View mode’s QP display is now interactive PUBLIC

Queues – QLD tab and enter, interactive, QP, pop-out scroll (cont’d) When the Queue list is accessed from the side panel, the pop-out always displays from top of the list. This means that scroll up is not required: PUBLIC

Improved screen clearing Consistent with Galileo Desktop, the Travelport Smartpoint 7. 3 screen scrolls up rather than being cleared when the following commands are entered: – Ignore – Profile build – Entries that result in CK ACTN CODE – Entries that return other errors PUBLIC

Customer Information screen - phone field accepts additional characters When a direct payment carrier was in a booking for previous versions of Travelport Smartpoint, the phone field in the customer information screen would not allow for an asterisk (*), forward slash (/) or full stop (. ) to be entered. These characters are now accepted in the phone field in the booking file for Travelport Smartpoint 7. 3. If the direct payment carrier does not accept these characters, they should be removed before sending the booking. PUBLIC

Reference data updates Travelport Smartpoint 7. 2 introduced auto-updates for reference data information. Installation required administration rights. The changes made in Travelport Smartpoint 7. 3 ensure that if updates are taken automatically or manually from the tools menu there will no longer be an administration rights pop-up message. The only notification will be via agent alerts. Reference data contains city/airport lists, airline codes, currency codes and EMD information. If auto-updates are switched off for reference data, the following entry needs to be made to reinstate the automated process: #UPDATEREFDATAON PUBLIC

Travelport Smartpoint will use the default internet browser when opening Travelport Marketplace If the Travelport Marketplace icon was activated in Travelport Smartpoint and if a selection has been made to go to Travelport Marketplace, Travelport Smartpoint will launch it in the default browser. PUBLIC

Click to DMO Sites from headlines and sign-on messages Destination Management Organization (DMO) type headlines and sign-on messages may now include an interactive banner for graphical ads, and an interactive URL for text ads, but will still contain a separate link to an associated landing page. Clicking on the interactive banner or URL will open a browser frame containing the associated DMO website. New Element . Standard browsing functions are supported within the frame. Closing the frame will return Agents to an active Travelport Smartpoint session. Existing Functionality New Element PUBLIC

Adding booking file remarks using Travelport Smartpoint A number of enhancements have been made to ensure accuracy of adding booking file remarks, as follows: • • • PUBLIC If 2 qualifiers are used when adding a notepad item using the GUI these are now shown correctly in the booking file When a qualifier is added to a historical or confidential notepad this is now displayed correctly in the booking file If added either via cryptic entry or via GUI, no difference in the format displayed in the booking Validation of characters when creating a new notepad with qualifier Note remarks can be added at top, bottom or inserted in a specific place

Adding booking file remarks using Travelport Smartpoint (cont’d) PUBLIC

Discover more To find out more on how to accelerate agent efficiency, visit: https: //www. travelport. com/smartpoint-whats-new-galileo-apollo PUBLIC

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