Travel Training Program Insert Image Planning Your Trip

Travel Training Program

[Insert Image] Planning Your Trip

Getting Started! You can: § Call [Insert transit agency] § Use [Insert online Trip Planner] § Use route maps and schedules [Insert Image of route map]

Call [Insert Transit Agency] § [Insert Customer Service Telephone Number] § [Insert Customer Service Centre Hours] [Insert Image of telephone and customer service representative]

Route Maps and Schedules Maps and schedules are available at: § [Insert locations] [Insert Images of a map and a schedule]

How to read a route map On your route map you should mark: ü Your location ü Your destination ü Landmarks ü Transfer points [Insert image or route map]

Plan your trip with [Insert trip planner] Plan your trip online! § Go to [Insert website] § [Insert instructions] [Insert image of trip planner]

If you use a mobility device… You will need to find out: q If your mobility device will fit on the vehicle § Length? § Width? § Weight? q If the stations and stops are accessible [Insert images of mobility devices]

Transfers § Check your route map and [Insert online Trip Planner] § Confirm your transfer with a [Insert Transit Agency] Customer Service Representative [Insert image of transfer and/or transfer points on a route map]

[Insert image] Street Smarts

Getting to the Bus Things to bring with you: ü Identification ü Extra Money ü Trip Plan Worksheet ü Keys ü Bus Schedule and route map ü Cell phone ü Pass, Ticket or Exact Cash ü Snack and water

When you are out Remember to: ü Wait in a safe place ü Close your wallet or purse ü Stay alert! ü Stand back from the curb [Insert images]

Bus Stops and Shelters [Insert image of Transit agency bus stop and shelter]

Route names and numbers [Insert image of transit agency vehicle(s) with route name and number]

Other vehicles in the region [Insert images of other transit agency vehicles]

Paying your fare You can use: § A Ticket § A Pass § Cash ü Have exact change! ü Don’t forget to get a transfer [insert images of fare options]

How to get on the bus ü Check the bus name and number ü Wait for other passengers to get off ü Have your cash, ticket or pass ready ü Ask the driver for a transfer ü Tell the driver your destination if you need help ü Take a seat!

Courtesy Seating § Reserved for people with disabilities, seniors, and passengers with children in strollers § Usually located at the front of the bus [Image of Courtesy Seating icon]

If you use a mobility device § [Insert transit agency] has low-floor kneeling buses with ramps § The bus driver can lower the ramp § The bus driver can not provide physical assistance [Insert image of lowfloor/kneeling bus]

How to get on with your mobility device ü Wait for other passengers to get off ü Wait for the driver to lower the ramp ü Go to one of the wheelchair seating areas ü Let the driver secure your device ü Tell the driver where you want to get off

Getting off the bus ü Listen and look for announcements ü Look out the window for landmarks ü Ask the driver if you aren’t sure [Insert images of landmarks]

Signalling for a stop [Insert image of stop cords]

When the bus arrives at your stop ü Stay seated until bus has come to a complete stop ü Check that you have all of your belongings ü Get off at the rear of the bus ü Check the timetable at the bus stop for your return trip ü Wait to cross the street

[Insert image] Extra Tips

Drivers and Conductors ü Ask for help when you need it! ü Tell them where you are going ü Ask if there any changes at your stop [Insert image of driver or conductor]

Customer Service Staff § Provide safety and customer service § Announce updates and changes § Tell customers their stop upon request [Insert image of Customer Service Staff]

I missed my bus! You can: § Check the schedule at the bus stop for the next bus § Check the online route planner § Call the [Insert transit agency] Information Line [Insert phone number] [Insert image]

The bus is full! You can: § Wait for the next bus If you use a mobility device: § [Insert transit agency policy] [Insert image]

What to do in extreme weather ü Check the Service Updates page [Insert link] ü Contact [Insert phone number] ü Give yourself extra time ü Carry a raincoat and umbrella ü Bring a hat and water ü Carry important contact information ü Travel a different way [Insert images of inclement weather]

‘Request a Stop’ is available on buses between [Insert times]: § Tell the bus driver where you want to get off § Get off at the front doors [Insert image]

Lost and Found If you’ve lost an item while travelling on [Insert Transit Agency]: § Call [Insert phone number] § Go to [Insert location] [Insert image]