TRAVEL experience higher business performance MANAGEMENT SOLUTIONS higher
TRAVEL experience higher business performance MANAGEMENT SOLUTIONS higher business performance
Your State Team Michael Fairchild, State of Louisiana Account Manager Kathy Higginbotham, Operations Manager – Baton Rouge Lisa Goins, Operations Manager – LSUHSC Shreveport Liz Gaiennie, National Account Manager Lou Poore, Vice President Operations higher business performance
Who we are Founded 1924 Founded 1979 Headquartered in Hanover, Germany Headquartered in Denver, Colorado Over 80, 000 employees Over 4, 000 employees $22 B in revenue $4. 7 B in sales A top 30 DAX company Publicly traded on NASDAQ World’s leading tourism and services group 2 nd largest TMC company in North America higher business performance
Unique Global Provider ► World’s 3 rd largest TMC – Multi-national capabilities ► 2 nd largest TMC in North America ► Over $11 billion annual sales – Exceptional negotiating leverage and clout ► 1, 600+ locations in over 80 countries – Reservation Centers, on-sites, off-sites, Call Centers, Airport Offices, European Service Center ► More than 13, 000 employees – Dedicated to customer service higher business performance
Global Coverage higher business performance
Client-Partners higher business performance
Goals for the State of Louisiana ► Implement a cost effective, user-friendly online booking tool accomplishing high adoption rate; ► Consolidate and deliver a consistent best in class global travel program; ► Identify opportunities for cost savings and controls; ► Deliver a high level of customer satisfaction; ► Research and incorporate best practices in travel services; ► Maximize use of technology to improve the delivery of service; ► Provide a communication platform with dynamic content for travel population. higher business performance
Service Delivery Customized for State of Louisiana ► Regional Reservation Service Centers in Baton Rouge, Shreveport and New Orleans > Teams of agents thoroughly trained in State of Louisiana’s travel policy; > Dedicated International, Group, and Special Services desks; > State-of-the-art telecommunications and e-mail systems to link all three State Service Centers. higher business performance
Operations Overview ► Service Goals > Returned calls/messages within 30 minutes; ► Fees and how they will be applied > Fees are no longer refundable; > Full Service - $22 per ticket; > Agent-assisted - $17 per ticket; > Touchless (OBT) - $12 per ticket; – Down to $10 based on adoption rate > Groups – Ranging from $21 to $10 based upon the number of travelers; > No hotel/car only fees. higher business performance
Various Types of Fares • State Contract Fares For Fiscal 2005 -2006, the only airlines offering State contract fares are American and United; • Negotiated Fares Currently, the only carrier in this category is Continental, but we are working with several other airlines at this time; • Published Fares Standard fares – both refundable and non-refundable -- offered to the general public and available via our Sabre reservations system (GDS); higher business performance
Fare Types, continued. . . • Web/Internet Fares normally associated with the Internet and usually obtained from 3 rd party websites, including airline-specific sites; • DCA 3 Fares Web/Internet fares that are contractually available to us via our GDS. With very few exceptions, the same fares as above. To access those exceptions, our agents go directly to such sites as SWABIZ (Southwest), Company. Blue (Jet. Blue), and A 2 B (Air. Tran). higher business performance
Non-Refundable Fares ► Represent significant potential cost savings; ► Rules of the Non-Refundable Ticket: 1. Must be purchased either immediately or within 24 hours of initial booking; 2. May require a minimum stay; 3. Airline charge to make changes will range from $50. 00 to $100. 00; 4. If exchanged, any difference in the old fare and the new fare must be collected; 5. Non-Transferable (No name changes). higher business performance
Non-Refundable Fares, continued. . . ► Tips on how to get the Best Fares: 1. Advance Purchase; 2. Be flexible with travel dates; 3. Try alternate airports. higher business performance
Itineraries Vs. Receipts ► Itinerary Information Includes: > Restrictions and requirements; > Your detailed airline flight schedule; > Detailed rental car information; > Detailed hotel information. higher business performance
Sample Unrestricted Itinerary Remarks higher business performance
Sample Non-Refundable Itinerary Remarks higher business performance
Sample Air Itinerary Information higher business performance
Sample Rental Car Itinerary Information higher business performance
Sample Hotel Itinerary Information higher business performance
Receipts ► Receipts > Shows Airline Ticket Information – Reservation Code – Ticket Number – Date of Issue – Invoice number – Total Airfare – Total Service Fee – Total for Airfare & Service Fee higher business performance
Sample Receipt Remarks higher business performance
Technology Cutting-edge technology to ensure HIGHERBUSINESSPERFORMANCE higher business performance
End to End Travel Management Best practice methodology & expertise to achieve maximum performance higher business performance
Travel Savings Solutions higher business performance
Management Reporting Solutions Report. FLYR™ > Global Web-based management reporting system; Alert. FLYR™ > Exclusive digital dashboard technology; Invoice. FLYR™ > Transactional search application; Policy. FLYR™ > Travel policy reinforcement through e-mail and reporting; Secure. FLYR™ > Global traveler security and education; Online Booking Tools > Customized web-based booking tool. higher business performance
Invoice. Flyr higher business performance
Invoice. Flyr higher business performance
Invoice. Flyr higher business performance
Invoice. Flyr higher business performance
Invoice. Flyr higher business performance
On-line Booking Solutions ► ► Customized Reduced costs Experienced E-Commerce Team On-going support > Communication > Training > Adoption Consultation and Maximization higher business performance
higher business performance
higher business performance
higher business performance
higher business performance
higher business performance
higher business performance
higher business performance
Focus and Commitment ► Build on current travel program achievements ► Continue to partner with State of Louisiana; > Validate current processes > Challenge status quo > Recommend improvements > Reduce travel program costs > Position State of Louisiana for the future ► Set short and long-term program objectives; ► Establish mutually defined goals; Produce Powerful Results! higher business performance
Continuing to build the foundation for a strong, lasting partnership higher business performance
higher business performance
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