Transportation Brokerage Management MTM Ride Rights National Footprint

Transportation Brokerage Management

MTM & Ride Right’s National Footprint MTM § Established in 1995 § Contracts in 26 states & DC § 8 million calls & 16 million trips annually Ride Right § Established in 2009 § Vehicles in 12 states § 1. 2 million trips per year

Brokerage Best Practices Build & Maintain a Diverse Network Credentialing Network Monitoring Provider Partnerships

Building & Maintaining the Network § Diversity is key to proactively handling potential capacity issues • Large fleets • Mom & pops • On-demand providers § Network Management team builds & credentials network • Communicate with providers & fill gaps § Driver training

Credentialing the Network § 100% driver & vehicle credentialing • Licensing, insurance & inspections • Compliance with drug & alcohol requirements • Background checks • Appropriate back-office resources & technology • Regular maintenance

Network Monitoring § § On-street observations Passenger surveys Corrective action plans Comprehensive reporting

Measuring Provider Performance § Monthly performance monitoring & report cards • • • On-time performance Complaint rates Productivity Accidents & incidents Customer service, phone & dispatching statistics

Provider Partnerships § Transportation Provider Helpdesk ensures effective communication § Prompt payment via direct deposit § Quarterly town halls § Trips assigned logically § Providers can route trips for efficiency

Driven to Excellence Program § Rewards drivers for safe, timely service Most improved Lowest number of complaints Lowest turnback ratio Lowest number of incidents & accidents • Driver & vehicle compliance • • § Driver incentives & certificates

Provider Alliance GPO § Group Purchasing § MTM negotiates discounts Organization (GPO) ranging from 15% to 55% exclusive to MTM providers on behalf of providers for products & services like: § Provider Alliance portal • Office supplies offers providers access to • Insurance policies products & services at • Fuel reduced rates • Vehicle & office technology • Automotive parts & equipment

OUR ULTIMATE GOAL: Make Providers Feel Like True, Valued Partners

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