Transition Guideline Webinar April 2018 DSS acknowledges the

Transition Guideline Webinar April 2018

DSS acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present. DES Transition Webinar 2018 2

Guiding Principles • Minimise disruption to participants. • Enable participant choice. • Streamline the process for current providers to transition from the current contract to the new Grant Agreement. • Implement the right arrangements for new providers to successfully enter the DES market. DES Transition Webinar 2018 3

Important Terminology • Exiting Providers - providers who will cease delivering services in an Employment Service Area (ESA) on 30 June 2018. • New Providers – providers who will enter an ESA on 1 July 2018. • Continuing Providers - providers who will continue to deliver services in an ESA from 1 July 2018 • Transition Participant - participants who need to transfer to a different provider, due to their provider leaving the program. DES Transition Webinar 2018 4

Ceasing Referrals • Ceasing referrals to Exiting Providers during Transition Period (with some exceptional circumstances). • Referrals to Continuing Providers will continue under the market share arrangements until 29 June 2018. • New Providers cannot accept referrals until the new program starts. DES Transition Webinar 2018 5

Participant Allocation and Nomination • The Department will allocate Transition Participants to a provider. • Transition Participants will be notified in mid-May that they can nominate another provider if they wish. • Choice period for Transition Participants ends 15 June 2018. DES Transition Webinar 2018 6

Indicative Caseload • During the allocation period, providers will be able to see which participants have been allocated to their site. • The caseload will regularly update based on participant nominations. • Designed to help providers gauge volume of incoming participants. DES Transition Webinar 2018 7

Indicative Caseload DES Transition Webinar 2018 8

Pre-Diary • From 18 June 2018, providers can book appointments for Transition Participants. • The Pre-Diary will be available on ESSweb. • Providers can use the pre-diary to book appointments for Transition Participants where the appointment date is on or after 2 July 2018. DES Transition Webinar 2018 9

Pre-Diary DES Transition Webinar 2018 10

Transition Weekend • Transition Participants will transfer to their nominated/allocated provider on over transition weekend (30 June – 1 July 2018). • Transition Participants will have their program status set to ‘pending’ over the transition weekend. • Providers cannot access the IT Systems over the Transition Weekend. DES Transition Webinar 2018 11

Transitioning Payments • Service Fees – Providers receiving transition participants over transition weekend will be paid the remaining quarterly service period under the new rate • Job Placements / Four-week Outcomes – Job placements need to be verified before 30 June 2018. – All unverified placements will convert to Four-week Outcomes, with a start date of 1 July 2018. DES Transition Webinar 2018 12

Transitioning Payments (continued) • Employment Outcomes (13 -week, 26 -week, 52 -week) – Participants anchored before 1 July 2018 will generate fees under the current fee rates. – Participants can only track toward a 52 -week outcome if they are anchored after 1 July 2018. – New OSA rules will only impact participants with an anchor date on or after 1 July 2018. • Education Outcomes – New education outcome criteria will apply to education outcomes that fall due after 1 July 2018. DES Transition Webinar 2018 13

Star Ratings • Gaining Providers do not inherit the past performance of Exiting Providers (from any Transition Participants they receive). • Star Ratings calculations will not include outcomes that fall due or are claimed after 1 July 2018 for outcomes anchored under current arrangements (pre 1 July 2018). DES Transition Webinar 2018 14

Getting Started on the IT Systems • Continuing providers will already have access to ESSweb. • New Providers were given information on how to access the IT Systems in their Grant Agreement. • The Department will close sites for Exiting Providers. • Learning Centre will provide access to training environment of the IT Systems. DES Transition Webinar 2018 15

Information and Training for Providers • Information and Training • Job. Access Website • Style Guide • Learning Modules • Promotional videos DES Transition Webinar 2018 16

Further information • Department of Social Services Transition Website • Transition Guidelines • DES Transition Mailbox: DESTransition@dss. gov. au DES Transition Webinar 2018 17