Transformation Made Simple Enabling Citizen Centricity Christian LeebHetzer

Transformation Made Simple: Enabling Citizen Centricity Christian Leeb-Hetzer EMEA Director State/Local Government, Science, Education & Culture Leeb_Christian@emc. com Athens, October 30 th, 2007 © Copyright 2006 EMC Corporation. All rights reserved. 1

Today’s Agenda 1. EMC in Government 2. Government Improvement Areas – Enabling Transformation „The Back office Challenge“ 3. EMC „Transformation Made Simple“ – - Transformation in Multi-Application & IT Environments - The Paper Challenge - The EMC Archiving & Consolidation Answer © Copyright 2006 EMC Corporation. All rights reserved. 2

EMC’s Evolution Storage Company Storage and Information Management Information Infrastructure 1991 -2002 2003 -2005+ © Copyright 2006 EMC Corporation. All rights reserved. © Copyright 2007 EMC Corporation. All rights reserved. 3

EMC Core Beliefs Information continues to grow in importance And will eventually become the focal point of IT Information is shifting from structured to unstructured Moving from databases to repositories Classifying, understanding and organizing information is very important Especially the unstructured information Securing information at the information level is extremely important IT resources are becoming virtualized, rather than physical © Copyright 2006 EMC Corporation. All rights reserved. 4

EMC in the Public Sector Strategy: Assist Public Sector organizations in their transformation – Improve the delivery of services § Leverage information technologies and processes to address the growing demand for sharing information across organizations – Achieve operational excellence § Optimize how to effectively and efficiently manage government information Dedicated World Wide Global Public Sector Organisations – Americas – Europe, Middle East & Africa – APJ To support today‘s government agenda © Copyright 2006 EMC Corporation. All rights reserved. 5

Today’s Government (Lisbon) Agenda driven by European Union & their Member States – – – Increase Customer Centricity Enhance Back Office service productivity Enable “Cross-Silo”-Collaboration through structured and unstructured information sharing Goal: Drive out cost and raise efficiency and citizen satisfaction e. Government Without information management in the back office – it won’t work in the front office …. © Copyright 2006 EMC Corporation. All rights reserved. 6

Back Office Challenge Citizen Centricity only works with the support of Information Centricity! The Information Management Challenge – – – Capture all content stored in different Silos Capture all paper & unstructured content Manage content growth Manage data protection & data security Enable multi application collaboration Manage cost & skill set associated Today’s Customer Focus: Content Capture, Content management & Consolidation © Copyright 2006 EMC Corporation. All rights reserved. 7

Back Office Challenge The Multi Silo – Multi Application Challenge! The Information Management Challenge – Unknown or complex dependencies of applications & content – Uncontrolled explosion of resource consumption – unmanaged data access & data security The Unknown - The biggest inhibitor for change! EMC helps with SMARTS ADM technology © Copyright 2006 EMC Corporation. All rights reserved. 8

EMC Smarts Application Discovery Manager 5. 2 Data Center Management Solution What Does ADM Do? Quickly discover current inventory of hardware, supporting software and applications Automatically map their dependencies Collect deep hardware & software configurations detail Continuously track changes Accurately populate the CMDB From a centralized Level © Copyright 2006 EMC Corporation. All rights reserved. 9

SMARTS ADM helps with. . . Data Center Consolidation / Data Center Move Asset / Inventory Audits Disaster Recovery and Business Continuity Change Impact Analysis Business Impact / Problem Isolation Fast Simple Proven © Copyright 2006 EMC Corporation. All rights reserved. 10

The Paper Challenge! 1 Managing volume and variety – Forms, documents, digital pictures, electronic formats all need to be archived 2 Inefficiency and expense – Slow search & retrievals jeopardize customer service levels 3 Inadequate information access – Poor visibility into onsite and offsite archives limits information reuse 4 Compliance – Difficult to enforce policies consistently; regulatory and litigation requirements tough to meet © Copyright 2006 EMC Corporation. All rights reserved. 11

The Paper Challenge - FIX! The EMC Capture and Archiving Process Capture Classify Metadata Author Date From Subject Customer Extract Validate Archive Tiered Network Storage © Copyright 2006 EMC Corporation. All rights reserved. 12

Back Office Challenge The Content Explosion & Archiving Challenge! Effective Consolidation & Archiving Concepts are the TOP Investment priorities in today‘s Government Organisations! –> Working on Operational Excellence © Copyright 2006 EMC Corporation. All rights reserved. 13

The Discussion for Online and Archival Offerings & Services Highest Performance cache and spinning disk (SAN/NAS/DAS) $$$ FC/ATA Cost & Complexity $$ DBs, Performance Critical Apps Highest Capacity spinning disk (CAS/SAN/NAS/ DAS) Simple Scalable Shelf Archive for DR or Backup Secure ATA $ msec Retrieval Time min Accessibility © Copyright 2006 EMC Corporation. All rights reserved. 14

EMC’s Consolidation & Archiving effect CHALLENGE BACKUP Legacy Systems Departmental Systems EMAIL FILE & PRINT 10 TB 8 TB 9 X Ratio of Media to Data 16 TB SAN Backup 10 TB 360 TB!! 90 TB 6 TB 30 TB 40 TB 30 TB ATA Archive Tape / Drive Refresh © Copyright 2006 EMC Corporation. All rights reserved. 15

Solutions for Improved Service Delivery EMC Documentum Enterprise Content Management Solutions Supporting Effective Service Delivery throughout Public Sector Services for Citizens Automobile registration Applications and permits Benefits and services Public libraries Certificates and deeds Enrolment in higher education Announcement of moving Social Security Administration Personal documents (i. e. , passport) Job search services by labor offices Income taxes processing Property information © Copyright 2006 EMC Corporation. All rights reserved. Services for Businesses Social contribution for employees Public procurement VAT declarations and notification Registration of new companies Submission of data to statistical offices Environmental-related permits Corporate tax declaration and notification Project/contractor support 16

The Information Management Solutions for Government Managing growth Managing risk Dramatic growth of information Increased infrastructure complexity Protecting against information loss Securing against unauthorized access Complying with legal and government mandates Managing effectiveness Reducing capital and operational costs Improving flexibility and responsiveness delivering service levels demanded by the citizens Creating new value Leveraging information in new ways Using infrastructure to improve efficiencies Adapting…to new business models Implementing a shared services model Transitioning to a service oriented architecture © Copyright 2006 EMC Corporation. All rights reserved. 17

© Copyright 2006 EMC Corporation. All rights reserved. 18

Best Practice – City of Zurich Challenge – – Consolidate 68 different city departments into 3 IT data centers Implement shared services e. g. Archiving, Mail server Backup Enable all departments for future digital collaboration Substitute expensive manual intervention with process automation Ask – Provide a 4 tiered storage infrastructure based on information importance – Provide a disaster recovery strategy – Support a 4 phase implementation plan over 18 months § § 1 - 6 months implementation & migration by tier 3 - 9 months DR implementation 9 – 12 implement Archiving tier and shred service offering 12 – 18 implement Mail Server Backup @ best price / MB © Copyright 2006 EMC Corporation. All rights reserved. 19

Best Practice – City of Zurich Solution 4 storage tiers in 2 boxes – DMX / Centera – Only two technologies to learn – Cost & maintenance significantly less Improved implementation time 6 months – – Faster leverage Cost Enables IT to push new projects forward Increase in customer satisfaction All parts of the offering are referenced and shown locally © Copyright 2006 EMC Corporation. All rights reserved. 20

Best Practice – City of Zurich Future Plans VMware software for server virtualization EMC SMARTS Resource Management Software for: – Infrastructure optimization – Utilization monitoring – Network management automation & simplification EMC RSA Software for: – Identity and Access Management © Copyright 2006 EMC Corporation. All rights reserved. 21