Transaction Launcher for beginners Joaquin Fornas SAP Active

Transaction Launcher for beginners Joaquin Fornas SAP Active Global Support April 10, 2008

Agenda Transaction Launcher Basic Processing 2. Services 3. Customizing 4. Some useful tools 1. © SAP 2007 / Page 2

What is Transaction Launcher? The transaction launcher is a tool that system administrators use to allow agent access to business transactions directly from the IC Web. Client screen. It is essentially a collection of shortcuts to available functions or transactions within SAP CRM, Enterprise R/3 systems, and other external applications. n © SAP 2007 / Page 3

Transaction Launcher Architecture © SAP 2007 / Page 4

Agenda Transaction Launcher Basic Processing 2. Services 3. Customizing 4. Some useful tools 1. © SAP 2007 / Page 5

What is a service? (I) n In order for you to log onto the SAP system and start a Web application, the Internet Transaction Server (ITS) requires a relevant Internet service. A service is created as a development object in the Workbench and includes further components that represent components of an ITS-based Web application. n Transaction launcher used old ITS services CRM_CIC_RABOX and CCMP_RABOX n New transactions IC_LTX (for CRM), IC_LTXR (for R/3 system with PI Release Track from 2004_1_46 C to 2004_1_500), and IC_LTXE (for ERP 2005) have been created to overcome the display problems related BOR based transactions for IC Web Client Transaction Launcher. n These transactions replace ITS services CRM_CIC_RABOX and CCMP_RABOX. n Note 990216 contains hints to migrate from the old service to the new transaction. n © SAP 2007 / Page 6

How to display the services Services CRM_CIC_RABOX and CCMP_RABOX can be displayed in transaction SE 80 as an “Internet Service” Services must always be “published” in order to work!!! © SAP 2007 / Page 7

How to display Web. Gui Services (I) In order to make Web. Gui services work, the following Internet services must be published: n n IAC n SYSTEM n WEBGUI © SAP 2007 / Page 8

How to display Web. Gui Services (II) Transactions IC_LTX and IC_LTXE can be displayed as function groups: This means that the transaction only can be launched in HTML mode!! © SAP 2007 / Page 9

Activate RABOX services n If RABOX services are being used, they must be activated in transaction SICF n The service to activate is /default_host/sap/bc/gui/sap/its: n. See notes 737373 and 800039 for details. © SAP 2007 / Page 10

Agenda Transaction Launcher Basic Processing 2. Services 3. Customizing 4. Some useful tools 1. © SAP 2007 / Page 11

Transaction launcher logical system and URL n Transaction CRMS_IC_CROSS_SYS n In this transaction, the RFC destination and the services are mapped Web. Gui Service RABOX Service © SAP 2007 / Page 12

Defining Logical Systems and URLs(I) n Transaction CRMC_IC_LTX_URLS n. This transaction is used ONLY for URL based applications © SAP 2007 / Page 13

Defining Logical Systems and URLs(II) n. The URL parameters can also be passed to the transaction launcher. If the “request method” is “GET”, the application will pick up the parameters and send them to the URL. BSP/Non BSP URL: Means if the URL comes from SAP (BSP URL) or from an external source (Non BSP URL) n n “Hide Dialog” flag: If marked, no data loss warning will appear. © SAP 2007 / Page 14

Transaction Launcher Wizard: Start Transaction SPRO-> CRM-> Interaction Center Web. Client->Basic Functions-> Transaction Launcher-> Configure Transaction Launcher (Wizard) © SAP 2007 / Page 15

Transaction Launcher Wizard: Entries Launch Trans. ID: Identifier of the transaction to be launched Component Set: Name of the GENIL object that is being used. If you want to use the generic one, just leave this field blank. © SAP 2007 / Page 16

Transaction Launcher Wizard: Technical details Description: Naming for the Transaction Launcher ID defined in the previous step. Class Name: Name of the class to be generated by the wizard Stateful: If marked, launch transaction is executed in a new window Raise Veto: Determines whether a message is provided to agents if they select End a launch transaction is still open © SAP 2007 / Page 17

Transaction Launcher Wizard: Further Technical Details Transaction Launcher type: Determines the kind of transaction to be launched: n Front Office Transaction: Is the name of the Front Office process existing in the remote system. Name of the logical system where the FO process is created must be entered n BOR Transaction: Is the name of the BOR transaction. People Centric Transaction (only for CRM 5. 0) n URL Transaction: Is the URL defined in prior steps (CRMC_IC_LTX_URLS) n © SAP 2007 / Page 18

Transaction Launcher Wizard: Transaction Parameters The parameters for the URL to be launched are defined here. Also, the parameters to be sent to the BOR method or the FO process can be entered here. © SAP 2007 / Page 19

Transaction Launcher Wizard: Activity Clipboard Integration In case the result is expected to return to the activity clipboard, the name of the parameter that will be returned is entered here. © SAP 2007 / Page 20

Transaction Launcher Wizard: Completition Once the wizard is completed, the class that has been entered in the “technical details” step is generated. n n This class has always two important methods: IF_CRM_IC_ACTION_HANDLER~PREPARE_DATA_FLOW: Prepares the data to be sent to the URL, BOR method or FO process. n IF_CRM_IC_ACTION_HANDLER~PROCESS_RETURN: Brings the data from the transactions into the IC. n © SAP 2007 / Page 21

Copy/Delete Launch Transactions The wizard does not delete the entries directly. The entries must be copied or deleted in transaction CRMC_IC_ACTIONPROF n n In this transaction it is also possible to display the existing entries © SAP 2007 / Page 22

Display BOR objects n In order to display BOR objects, the repository must be called All objects have methods that will provide the interaction to be carried out with an object. n n Transaction SWO 1 © SAP 2007 / Page 24

Method TSTC-EXECUTE In order to launch customer transactions, SAP provides object-method TSTC-EXECUTE n Nevertheless, in for accessing customer transactions in the ICWeb. Client, this method must be modified to make it Synchronous. n To check if method is synchronous, enter SWO 1 and double click on TSTC-EXECUTE. n © SAP 2007 / Page 25

Display FO Processes In order to display a FO process, R/3 system must be accessed. n n Transaction is EWBC These processes always have a container (events that will be exchanged) and steps, that will contain methods that will be executed at runtime. n © SAP 2007 / Page 26

Testing a FO process If we want to perform the test of a FO process, we must test in transaction SWO 1 of the ERP system the method EXECUTE of object CCPROCFO A breakpoint in the code of method EXECUTE must be set. © SAP 2007 / Page 27

Sources of Information n Transaction Launcher general definition: http: //help. sap. com/saphelp_crm 50/helpdata/en/12/c 3 e 68620514 b 499 c 06 b 8 eb 26 874424/frameset. htm n ITS services: http: //help. sap. com/saphelp_crm 50/helpdata/en/70/579502 a 7 c 611 d 3961700 a 0 c 9 4260 a 5/frameset. htm Transaction launcher how-to guide: http: //www. sdn. sap. com/irj/scn/go/portal/prtroot/docs/library/uuid/f 0 da 6 d 638485 -2 c 10 -dab 6 -bb 202 e 209455? Quick. Link=index&overridelayout=true n © SAP 2007 / Page 28