Training Update Wednesday July 19 2017 OHIO DEPARTMENT

Training Update Wednesday July 19, 2017

OHIO DEPARTMENT OF MEDICAID Training Updates • Training Schedule • Delivery • Curriculum • Training Survey Responses Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Training Schedule • Classroom Training » Offered November 1 thru December 16 th » No Classes scheduled during recognized holidays ─Includes Saturday training classes ─Veterans Day (November 10 th & 11 th) ─Thanksgiving week (November 20 th- November 25 th) ─Week before and after Christmas • Classroom Locations » Toledo, Cleveland, Akron, Marietta, Columbus, Dayton, Cincinnati » Offered November 1 thru December 20 th • Instructor-Led Webinars Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Making Ohio Better Training Delivery • Three Training Tracks » Agency Provider » Non-Agency Provider » Alternate EVV ─Aggregator • Three Delivery Methods » Instructor Led Classroom ─Approximate length: 6 ½ hrs Agency, 4 ½ hrs Non-Agency Provider » Instructor Led Webinar ─Approximately 2 hours sessions, 3 sessions Agency, 2 session Non-Agency Provider » Self-paced/role based modules ─Will include video training for Direct Care Workers

OHIO DEPARTMENT OF MEDICAID Curriculum Overview • Program Overview • MVV/TVV » Device Check-in/Check-out » Telephone Call-in/Call-out • System Overview » System Requirements » Account Access » Navigation • Data Entry » Staff Edit and Entry (Agency only) » Client Edit and Entry Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Curriculum Overview • Security (Office Staff/Agency Only) » Managing Users » Creating Users • Visit Maintenance » Accessing Visit Maintenance » Understanding filter and sort options » Understanding visit exceptions » Reviewing and Resolving visit exceptions • Reports » Accessing Reports » Reviewing Report Types » Exporting Report Data Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Curriculum Overview • Aggregator Training • Audience: » Alternate EVV application users • Curriculum » View Only » Reporting • Delivery Method » Self-paced training Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Training Survey Results • Surveyed » Agencies: 787 ─21% response rate » Non-Agency Providers: 4, 446 ─34% response rate • Survey Methods » Email » Text • Goal: Directional Information » Classroom locations » Preferred days and times for classroom and webinars Making Ohio Better

OHIO DEPARTMENT OF MEDICAID The Survey Said… • Agency Providers » Classroom training 39% ─Half preferred a Columbus location ─Followed by Cleveland, Akron • Dayton, Cincinnati, Marietta and Toledo • Non-Agency Providers » Self-Paced training 75% » Classroom Training 17% ─Cleveland ─Columbus ─Akron, Dayton, Cincinnati ─Marietta and Toledo Making Ohio Better

OHIO DEPARTMENT OF MEDICAID Next Steps • Continue Development of Training Materials » Instructor Guide » User Guide » Develop on-line training courses • Prepare for Registration » Announcement targeted for late September Making Ohio Better