Training Instructional Design Web 2 0 and Social

Training & Instructional Design Web 2. 0 and Social Networking Tools This material (Comp 20_Unit 8) was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1 U 24 OC 000003.

Web 2. 0 and Social Networking Tools Learning Objectives Students will be able to: • Discuss the strength and weaknesses of Social Learning as a training approach • Select appropriate Social Media tools to support Social Learning and training • List guidelines for using web conferencing applications • Describe the characteristics of Web 2. 0 tools that can be used in training • Discuss mobile learning uses in training Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 2

A Strategic View EHR Training EHR Application Training – which button to press Health IT Workforce Curriculum Version 3. 0/Spring 2012 Meaningful Use and improving patient care Training & Instructional Design Web 2. 0 and Social Networking Tools More than Help. Desk Support 3

Other Learning Approaches to Training and Learning Formal Health IT Workforce Curriculum Version 3. 0/Spring 2012 Informal Training & Instructional Design Web 2. 0 and Social Networking Tools 4

Blended Learning Classroom Introduction Follow-up with online activities • Lectures, readings • Case-based problem solving • Discussion Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 5

Social Learning Informal transfer of knowledge • • • Phone call Walk to the next office Water cooler discussions Unstructured User-initiated Nothing new (but technology) Most common form of learning in an organization Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 6

Social Learning Strengths Reduce training costs Anyone in organization can create and distribute learning materials Content is relevant and timely Faster response to needs and changes Staff prefer informal/on-the-job training Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 7

Social Learning Weakness No central location Standards and Structure Resource quality Content validation Organizational alignment Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 8

A New Model for Learning Courtesy of Harold Jarche (2009). Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 9

Dare 2 Share Example of Social Learning Augments existing formal training programs Knowledge sharing Enterprise You. Tube Culture of social learning Someone’s job Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 10

Technologies to Support Social Learning in the Workplace • Social media and Web 2. 0 tools Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 11

American Society for Training and Development Report The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations Social Media Benefit Index (SMBI) • • Learn truly useful things Learn more in less time Get better work done Get more work done Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 12

Social Media Tools Descending Importance Share workspaces Social networks (Facebook, Linked. In) and Wikis Blog Podcasts You. Tube and Flickr Microblogging - Twitter Social Bookmarking Virtual environments Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 13

LCMS and Social Learning LCMS Course enrollment SCORM reusable learning objects (RLO) Assessment and tracking Learners are discrete individuals linked to RLO Social learning is a network of learners and impacts Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 14

What is Web 2. 0? Usergenerated content Health IT Workforce Curriculum Version 3. 0/Spring 2012 Interoperability Training & Instructional Design Web 2. 0 and Social Networking Tools Collaboration 15

Examples of Popular Web 2. 0 Tools Ability to rate and review – Amazon Create your own content – how to, You. Tube, e. How, instruction manuals Instant Q&A – Facebook, Twitter, Google Search Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 16

Wikis and Blogs and Shared Workspace Wikis – collaborative websites that enable users to add, edit, and share multimedia content using basic word-processor-style tools Blogs – a website, usually maintained by an individual where the content is displayed in reverse chronological order Shared Workspace – a web environment to share files that support other collaboration tools and communication. Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 17

Video – Podcasts and You. Tube Production Tips • • • Keep it short Crop tight Use a tripod Reduce background noise – audio and visual Good light Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 18

Web Conferencing Test early and test often • • Good network connection Various platform Browser plug-ins or special software Dedicated hardware vs. browser-based Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 19

Web Conferencing Tips Large, bold font 6 -8 lines per page Plain backgrounds that contrast text Avoid complex animations or fast motion Provide objectives in advance Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 20

Web Conferencing Tips (Cont. ) Check background room noise Maximum session length 60 minutes Limit audience size Check Time zones Periodically check with attendees on the other site Plan how to close the session. Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 21

M-Learning (mobile learning) Definition: Learning or training on a portable device smaller than a laptop. Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 22

M-Learning Pros and Cons Advantages: Challenges: • Low-cost mass learning • Contextual and exploratory learning • Anytime, Anyplace • Storage and delivery of documents • Time-sensitive learning • Micro-learning • • • Health IT Workforce Curriculum Version 3. 0/Spring 2012 Connectivity Battery life Screen size and key size Bandwidth File formats supported by a specific device • Multiple standards, multiple screen sizes, multiple operating systems Training & Instructional Design Web 2. 0 and Social Networking Tools 23

Self-Directed Learning • Learning Plans and Portfolios Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 24

Training – The Big Picture Continuing Medical Education Certification and Compliance Clinical care Job task training HR training Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 25

Personal Development Employee and manager negotiate Formal training Mentoring Knowledge sharing Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 26

Learning and Development Learning and development “now needs to concern itself as much with helping employees become dynamic, agile, self-directed, smart learners as with creating learning solutions for them. Smart learners develop trusted resources and networks; use the most appropriate tools; and have the right mix of skills to make effective use of these tools and resources. ” – Jane Hart, Center for Learning and Performance Technologies Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 27

Web 2. 0 and Social Networking Tools Summary • Expanding learning outside the classroom • Web 2. 0 tools – wikis, blogs, collaboration tools • Web conferencing • Mobile learning • Personal Development Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 28

Web 2. 0 and Social Networking Tools References Hart, J. (2010). Learning and development. Retrieved on October 5 th, 2010 from http: //janehart. com/ Davidove, E. , & Butler, R. (2010). The Business Case for Social Learning: Dealing with the “Capability Recession” at Lower Cost. Retrieved on October 5 th, 2010 from: http: //www. wrplatinum. com/Content. aspx? CID=7084. Greenberg, A. , & Nilssen, A. (2007). Web Conferencing Expanding Role in Training. Retrieved on October 5 th, 2010 from http: //comnews. com/White. Paper. . . /Conferencing/pdfs/Wainrighttraining. pdf. Jarche, H. (2009). The Future of the Training Department. Retrieved on September 28 th, 2010 from http: //www. jarche. com/2009/10/the-future-of-the-training-department-2/ Jones, N. (2007). M-Learning Opportunities and Applications. Gartner Reports. Patel, L. (2010). The Rise of Social Media. American Society for Training & Development, p 60. Retrieved on October 5 th, 2010 from: http: //store. astd. org/Default. aspx? tabid=167&Product. Id=21295. Polley-Berte, M. (2010). Web Conferencing-Syberworks: Learn Anytime, Any Place. Retrieved on October 5 th, 2010 from: http: //www. syberworkds. com/articles/28 -Web-Conferences-Training-Tips. htm Rozwell, C. (2009). Case Study: Cisco Creates a Social Learning Community. Gartner Reports. 2009 May 29. . Rozwell, C. (2010). Case Study: Microsoft Engages Employees and Creates a Self-Service Knowledge Repository. Gartner Reports. 2010 Feb 24. Sherman, B. (2010). The Social LMS. Chief Learning Officer, pp 32 -35. Retrieved on October 5 th, 2010 from: http: //www. clomedia. com/features/2010/March/2875/index. php? pt=a&aid=2875&start=6949&page=3. Image Slide 9: Courtesy of Harold Jarche (Creative Commons License) http: //www. jarche. com/2009/10/the-future-of-thetraining-department-2/ Health IT Workforce Curriculum Version 3. 0/Spring 2012 Training & Instructional Design Web 2. 0 and Social Networking Tools 29