Training Flight Operations Support and Services 11212020 AIRBUS

Training & Flight Operations Support and Services 11/21/2020 AIRBUS LMS AIRBUS TRAINING - C. B. T. Software Design Jacques TALVARD AIRBUS LMS / STID 2

Objectives Learning Management System Objectives (2002) • CBT on line © AIRBUS S. All rights reserved. Confidential and proprietary document. • AICC compliance (AGR 010). • Packaged solution for classrooms (CMI replacement) • In Airbus Training Centers • For customers. AIRBUS LMS / STID 2 March 2010 3

Choice for the AIRBUS LMS is the consequence of: • COTS analysis. • Keep the simple functions of the CMI. © AIRBUS S. All rights reserved. Confidential and proprietary document. • Take into account the big amount of existing menus and routers. • Existence of legacy lessons (GSM, PPT) AIRBUS LMS / STID 2 March 2010 4

Utilisation The AIRBUS LMS can be installed on • A Windows server (intranet or internet) • A Windows workstation or laptop © AIRBUS S. All rights reserved. Confidential and proprietary document. ACT Mobile classrooms Airbus Competency Training AIRBUS LMS / STID 2 12 laptops 7 workstations 2 videoprojectors 2 screens 15 flat screens + spare Courseware ACT 2 D Trainer March 2010 5

© AIRBUS S. All rights reserved. Confidential and proprietary document. ACT mobile classrooms AIRBUS

Main functions Learning Management System Web Based Training: In line content management for: © AIRBUS S. All rights reserved. Confidential and proprietary document. Users Groups Courses Menus Routers Lessons (Assignable Units) Training devices Users’ follow up AIRBUS LMS / STID 2 People Courseware Follow up March 2010 7

© AIRBUS S. All rights reserved. Confidential and proprietary document. Technology • Server • Apache server 2. 2. 10 2. 0. 59 2. 0. 52. • Php 5. 2. 6 4. 4. 7 4. 3. 10 • Database • Mysql 5. 0. 67 4. 1 • My. SQL management: php. My. Admin 2. 11. 6 (installation) • LMS Application (php 5, v. Templates) • Client • Internet Explorer 5. 5 minimum. Firefox 3. • AICC proxy. • Microsoft Office Animation run time. (MSORUN) • Flash player + authorware web player. • Power. Point Viewer 97 vs 2000. (6. 0. 2800. 1106) • GSM 2. 0. 0 • . XML &. DCR ATLAS Players 2. 0. 5 (Shockwave 8. 5. 1) AIRBUS LMS / STID 2 March 2010 8

Architecture Windows Server © AIRBUS S. All rights reserved. Confidential and proprietary document. Courseware datafiles Apache/IIS Web Server AIRBUS LMS / STID 2 AUs, TDs URLs Routers Menus Users Follow-up File Server Database server March 2010 9

© AIRBUS S. All rights reserved. Confidential and proprietary document. AICC AGRs • AGR 002: Hardware • AGR 003: Digital audio • AGR 004: Courseware delivery station: Software • AGR 005: Peripheral devices • AGR 006: CMI interoperability • AGR 007: Courseware Interchange • AGR 008: Digital video • AGR 009: Icon standards: user interface • AGR 010: Web Based CMI interoperability • AGR 011: CBT Package exchange notification • AGR 012: Training development checklist AIRBUS LMS / STID 2 March 2010 10

AGR-010 AGR 010 communication LMS © AIRBUS S. All rights reserved. Confidential and proprietary document. PHP My. Sql HACP AICC Communication Apache/IIS API Internet Explorer PPT GSM ATLAS AICC Proxy Windows/Linux Windows LMS Web Server Client Workstation AIRBUS LMS / STID 2 March 2010 11

AICC certification tool • Courseware Interchange (Level 1) Course structure • Communications CBT LMS © AIRBUS S. All rights reserved. Confidential and proprietary document. Elapsed time, status, score, lesson location, Student preferences AICC Test Suite version 1. 5 AIRBUS LMS / STID 2 March 2010 12

AICC certification AICC AGR 010 © AIRBUS S. All rights reserved. Confidential and proprietary document. The AIRBUS LMS has been formally certified as compliant with the AICC’s Web Based Computer Management Instruction System Guideline AGR 010 On 06 March 2008 AIRBUS LMS / STID 2 March 2010 13

Server‘s developments • Server. • Application (PHP 5, My. SQL 5, javascript, v. Template). • Data uploading SQL scripts. © AIRBUS S. All rights reserved. Confidential and proprietary document. • Setup. • Apache server v 2, PHP, My. SQL database and LMS. • My. SQL database initialisation SQL scripts. AIRBUS LMS / STID 2 March 2010 14

Client’s developments • Client components. © AIRBUS S. All rights reserved. Confidential and proprietary document. • GSM Viewer (c/c++). • Power. Point wrapper (c/c++). • AICC local proxy (Visual Basic OCX). • Setup. • GSM (audio drivers, fonts) • Power. Point wrapper, • MSORun (Microsoft). AIRBUS LMS / STID 2 March 2010 15

Dimensions • Users. • 200 simultaneous users. © AIRBUS S. All rights reserved. Confidential and proprietary document. • Routers and menus. • 1000 routers with 400 entries per router. • Design for easy change of database. • My. SQL, SQL Server, Oracle. AIRBUS LMS / STID 2 March 2010 16

Constraints (Legacy) • LEGACY Courseware integration: • Use the existing data. • Modules (GSM, Power. Point, PDF, ATLAS) • VACBI CMI menus, routers. (*. mnu, *. mdb) © AIRBUS S. All rights reserved. Confidential and proprietary document. • Target minimum operations to put on line and administrate (Back. Office). AIRBUS LMS / STID 2 March 2010 17

Constraints (platforms) • Only use with Microsoft Internet Explorer Version 5. 5 or higher. © AIRBUS S. All rights reserved. Confidential and proprietary document. • Windows 2000 secured platforms. No admin privileges Component installation available in Advertised programs. Pull mode. Start > Programs > Office automation AIRBUS LMS / STID 2 March 2010 18

User’s interface Users User’s Interface Preferences Administrators Instructors Statistics Login © AIRBUS S. All rights reserved. Confidential and proprietary document. Routers Lessons Groups AIRBUS LMS / STID 2 Menus March 2010 19

User’s menus User’s Interface Groups is optional Administrator © AIRBUS S. All rights reserved.

Administration Course administration Roster (groups & users) Menus © AIRBUS S. All rights reserved. Confidential and proprietary document. Routers Lessons Training Devices Statistics (reports & exports) Application preferences AIRBUS LMS / STID 2 March 2010 21

© AIRBUS S. All rights reserved. Confidential and proprietary document. Administration Add Delete Edit Groups CSV Users CSV Menus MNU XML Routers AICC XML AUs, TDs XML AIRBUS LMS / STID 2 Copy Import Export March 2010 22

Roster User Group Course Groups management A group is linked to a course Users management © AIRBUS S. All rights reserved. Confidential and proprietary document. A user is assigned to a group E test tools AIRBUS LMS / STID 2 Type Password Administrators Mandatory Instructors Mandatory Examination managers Mandatory Students Optional March 2010 23

Routers edition © AIRBUS S. All rights reserved. Confidential and proprietary document. Editing function

© AIRBUS S. All rights reserved. Confidential and proprietary document. Routers designer AIRBUS LMS

© AIRBUS S. All rights reserved. Confidential and proprietary document. Aus edition AU editing

© AIRBUS S. All rights reserved. Confidential and proprietary document. TDs edition TD editing

Preferences (application) © AIRBUS S. All rights reserved. Confidential and proprietary document. Login page

Preferences (application) Group editing for instructors Contact button © AIRBUS S. All rights reserved. Confidential and proprietary document. Setup for client components Tools AIRBUS LMS / STID 2 March 2010 29

© AIRBUS S. All rights reserved. Confidential and proprietary document. Preferences (application) AIRBUS LMS

Preferences (user) xsmall default large winxp osx © AIRBUS S. All rights reserved. Confidential and proprietary document. led solaris yes = instructor desktop in classroom no = default configuration AIRBUS LMS / STID 2 March 2010 31

Training Devices • Associated to a group © AIRBUS S. All rights reserved. Confidential and proprietary document. Each group have its own TDs ‘ menu There is no follow up on TDs AIRBUS LMS / STID 2 March 2010 32

Menus • Statistics Search filters © AIRBUS S. All rights reserved. Confidential and proprietary document. • Training devices menu Exemples: – GSM configuration – Audio, video path – MFTDs start & stop AIRBUS LMS / STID 2 March 2010 33

User’s follow-up User’s follow up Users list Lesson results Administrators © AIRBUS S. All rights reserved. Confidential and proprietary document. Instructors Courses list Quiz list AIRBUS LMS / STID 2 Quiz results March 2010 34

© AIRBUS S. All rights reserved. Confidential and proprietary document. User’s follow-up (routers) AIRBUS

© AIRBUS S. All rights reserved. Confidential and proprietary document. User’s follow-up (modules) AIRBUS

© AIRBUS S. All rights reserved. Confidential and proprietary document. User’s follow-up (quiz) AIRBUS

Autorun CD/DVD-ROMs Courseware is delivered on autorun CD/DVD ROMs. Media contains routers © AIRBUS S. All rights reserved. Confidential and proprietary document. at AICC format Admin rights at first install only AIRBUS LMS / STID 2 March 2010 38

© AIRBUS S. All rights reserved. Confidential and proprietary document. Autorun CD/DVD-ROMs AIRBUS LMS

Uploading a course LMS CD Extractor is designed to upload an autorun CD/DVD ROM to a LMS server in 5 steps. Import the menus and routers © AIRBUS S. All rights reserved. Confidential and proprietary document. Copy the data files Update the filenames (URLs) Create a group linked to the course. AIRBUS LMS / STID 2 March 2010 40

© AIRBUS S. All rights reserved. Confidential and proprietary document. LMS CD Extractor AIRBUS

AUs extensions © AIRBUS S. All rights reserved. Confidential and proprietary document. CMI • . dat • . ppt • . dcr • . xml • . doc. html • . htm AIRBUS LMS / STID 2 LMS. dat. html. ppt. html. dcr. html. xml. html. doc. html. htm AICC yes yes yes Legacy Maintenance New Flight, cabin March 2010 46

© AIRBUS S. All rights reserved. Confidential and proprietary document. MYSQL Administration Backup Restore

Documentation • ZASTAGENs…. • AIRBUS LMS Installation guide • AIRBUS LMS User guide • AIRBUS LMS version update • AIRBUS LMS course importation • AIRBUS LMS CMI © AIRBUS S. All rights reserved. Confidential and proprietary document. Autorun Extractor guide • My. SQL administrator guide • Problem Report template 4 cbtsupport@airbus. com AIRBUS LMS / STID 2 March 2010 48

Industrialisation 2004 Web server and LMS load tests Beta tests 2005 First course – 320 Maintenance with mixed GSM & HTML 2006 + Aeroflot beta tests Validations (TLSE) 330 Maintenance © AIRBUS S. All rights reserved. Confidential and proprietary document. 320 Flight crew course 320 Cabin course (june) HTML formats Delivery Singapore Airlines 380 Maintenance AIRBUS LMS / STID 2 March 2010 49

Development planning 1/2 2003 2004 2005 Mock ups 2. 4 Load test (My. SQL) Prototypes Pathware, Docent, Saba evaluations Beta tests © AIRBUS S. All rights reserved. Confidential and proprietary document. Versions 1 Versions 2 (AICC) First course integration Customers beta tests 340 (Admin options) Securing LMS CD Extractor Aeroflot, Hamburg ATC AIRBUS LMS / STID 2 March 2010 50

Development planning 2/2 2005 2006 2. 4 340 2. 5 2007 2. 7 2009 2008 2. 9 330 380 Versions FC, Cab Securing FC 320 CAB 340 LMS CD Extractor 1. 0 AICC certification Certification 1. 8 Vista 1. 40 HTM 1. 19 © AIRBUS S. All rights reserved. Confidential and proprietary document. Autorun LMS Airbus People Customers beta tests Airbus World Windows 7, IE 8, Firefox 3 Aeroflot, Hamburg ATC AIRBUS LMS / STID 2 March 2010 51

Versions 2005 -2007 Version 2. 4. 1 Nov 2005 Apache version 2. 0. 52, PHP version 4. 3. 10, My. SQL version 4. 1. 10 LMS CD Extractor version 2. 0 for CMI Autorun CD ROMs. AIRBUS LMS Components version 2. 3. 2. © AIRBUS S. All rights reserved. Confidential and proprietary document. Version 2. 7. 1 June 2007 Apache version 2. 0. 59, PHP version 4. 4. 7. Menus and Routers XML Import/Export functions. AICC AGR 010 compliance. (Test suite 1. 5) LMS CD Extractor version 3. 0 for CMI & LMS Autorun CD ROMs. Users delete (follow up saving in. CSV). Training devices menu is associated to a group. Optional group management for instructors. My. SQL administration version 1. 1. 4. AIRBUS LMS Components version 2. 5. 1. AIRBUS LMS / STID 2 March 2010 52

Versions 2008 Version 2. 7. 1 Patch SP 3 November 2007 Roster database import/export function (CSV format) User’s follow up re initialisation Minor corrections. Patch SP 5 March 2008 Linux compatibility New LMS CD Extractor utility v 3. 2. Close browser on login page and menu. Minor corrections. © AIRBUS S. All rights reserved. Confidential and proprietary document. Version 2. 8. 1 December 2008 Course administration functions. (templates menus for flight) AIRBUS LMS Components version 2. 8. 1. Minor bug corrections and evolutions. AIRBUS LMS / STID 2 March 2010 53

Versions 2009 © AIRBUS S. All rights reserved. Confidential and proprietary document. Version 2. 8. 1 Patch SP 1 January 2009 Corrections: Back button Documentation TD management on several pages Patch SP 2 April 2009 LMS CD Extractor 3. 3. common routers. AIRBUS LMS Components version 2. 8. 3. Exe launch corrections. Version 2. 8. 2 July 2009 One DVD media for 2. 8. 1 + SP 2 AIRBUS LMS / STID 2 March 2010 54

Versions 2010 Version 2. 9. 4 March 2010 Compatibility with Apache 2. 2 PHP 5 My. SQL 5 © AIRBUS S. All rights reserved. Confidential and proprietary document. New CLAF (Airbus portal like) Vs slide 39 AIRBUS LMS / STID 2 March 2010 55

Deployments • LMS status : Version 2. 4. 1 November 2005 • FC status : 4 DKN course OK (A 320 IAE metric) April 2006 4 All other legacy a/c and versions June 2006 • Cab Crew status : 4 LR available; dry run in June 2006 4 SA available in July 2006 © AIRBUS S. All rights reserved. Confidential and proprietary document. • Maint. status : 4 SA OK since December 2005 4 LR OK since January 2006 4 First airline delivery (Wizz Air) August 2006 • A 380 all types : OK since mid 2007 AIRBUS LMS / STID 2 March 2010 56

Deployments • ATCs 4 Toulouse : acceptance in June 2006 4 Hamburg (summer 2006) 4 Miami, Beijing (end summer 2006) 4 By ST people © AIRBUS S. All rights reserved. Confidential and proprietary document. • Cooperation Centers 4 Administrator courses (Tlse/on site) 4 By Econocom AIRBUS LMS / STID 2 March 2010 57

Administrator course (XLAC) 3 days course Installation with full practice exercises. Configuration Courseware installation © AIRBUS S. All rights reserved. Confidential and proprietary document. System administration users courses statistics preferences Backup/restore Station customisation Security, policies AIRBUS LMS / STID 2 March 2010 58

Admin courses on site Training LMS on site 17 W 55 W AAF ABY AXM ISS JZR © AIRBUS S. All rights reserved. Confidential and proprietary document. LAA LBT QFA S 7 TAP WZZ AIRBUS LMS / STID 2 March 2010 59

Admin courses (TLSE) 23 au 25 Janvier 2007 AFR / EIN / FIN / CPA 6 au 8 Février 2007 AFR / EIN / QTR / JZR / AMC 6 au 8 Mars 2007 11 au 13 Septembre 2007 HVN / KFR / RJA / THA 20 au 22 Novembre 2007 ROT / LTT / MAU / CCA / ESMA / ISTAR © AIRBUS S. All rights reserved. Confidential and proprietary document. AFL / THY / S 8 G 20 au 22 Mars 2007 16 au 18 Décembre 2008 AIR ONE / IBE / CCI de Tarbes JATS / MEA / NACIL 22 au 24 Mai 2007 01 au 03 Juillet 2008 JAI / SFJ / KLM / PAL / DKN Virgin / IYE 19 au 21 Juin 2007 CSA / CCM / QFA / HHI / THT 21 au 23 Avril 2009 ATC Tunis (2) 21 au 23 Août 2007 VIR / THA / BKP / CES / CAL AIRBUS LMS / STID 2 March 2010 60

Aeroflot cooperation Started beta tests in 2005 © AIRBUS S. All rights reserved. Confidential and proprietary document. Modification of AIRBUS LMS. Cyrillic characters. Use of ASP. NET technology Apache plugin mod_ASPdotnet Connection with HR database Objectives & interactions implementation Adaptative courses based on testing results Move into production with LMS version 2. 6. 2 in 2008 Regular refresh training for Aeroflot personnel Use of existing courses Exams AIRBUS LMS / STID 2 March 2010 61

Aeroflot implementation Internet and intranet Flight crew course Aviation English, meteorology, dangerous goods, Safety Cabin crew course Refresh training (A 319, A 320, A 321, B 767, IL 96, TU 154) Maintenance course Ground handling personnel Refresh training Passenger transportation rules, dangerous goods, special courses for refresh © AIRBUS S. All rights reserved. Confidential and proprietary document. Intranet only Flight: A 320 & IL 96 recurrent training Maintenance: A 320 & B 767 & technical english AIRBUS LMS / STID 2 March 2010 62

Aeroflot Statistics ~ 120 courses of lectures are replaced by web courses; ~ 280 routers and more than 4000 AU are developed; Number of users passed out refresher training 2952 2399 1981 © AIRBUS S. All rights reserved. Confidential and proprietary document. 1102 779 535 120 AIRBUS LMS / STID 2 164 711687 737 268 March 2010 63

© AIRBUS S. All rights reserved. Confidential and proprietary document. Moodle AIRBUS LMS / STID 2 Intranet e learning for Airbus personnel Moodle environement is used for this try out (GEN FAM) E tutor qualification Courseware access is managed by the Airbus LMS March 2010 64

Future E learning integration on COTS solution decision Started on 2008 More functions © AIRBUS S. All rights reserved. Confidential and proprietary document. Forum Chat Virtual classroom Wiki Virtual meeting E tutoring Saa. S mode First tests with GEM fam courses (all aircrafts) 4° quarter 2010 AIRBUS LMS / STID 2 March 2010 67

© AIRBUS S. All rights reserved. Confidential and proprietary document. Ouch ! Questions AIRBUS

© AIRBUS S. A. S. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS S. A. S. . No intellectual property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of AIRBUS S. A. S. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, AIRBUS S. A. S. will be pleased to explain the basis thereof. © AIRBUS S. All rights reserved. Confidential and proprietary document. AIRBUS, its logo, A 300, A 318, A 319, A 320, A 321, A 330, A 340, A 350, A 380, A 400 M are registered trademarks. AIRBUS LMS / STID 2 March 2010 69