TRAINING AND DEVELOPMENT Human Resource Management College of

TRAINING AND DEVELOPMENT Human Resource Management College of Public and Community Service University of Massachusetts at Boston © 2008 William Holmes 1

PURPOSES OF TRAINING AND DEVELOPMENT l Job qualification l Job security l Career security l Strategic development l Creation of learning organization 2

SUPPORT NEEDED FOR TRAINING AND DEVELOPMENT l Top management leadership l Middle management implementation l Appropriate Technology l Recognizing diversity of learning styles l Concrete activities while learning l Payback 3

TRAINING AND DEVELOPMENT PROCESS l Determine needs l Establish objectives l Select method l Select delivery system l Implementation l Evaluation 4

DETERMINING TRAINING NEEDS l Organizational analysis l Task analysis l Person analysis l Knowledge needed l Skills needed 5

ESTABLISHING TRAINING OBJECTIVES l Tied to Mission l Tied to Goals l Must be clear l Must be specific 6

LEARNING STYLES AND TRAINING l l l Involvement in Decisions and Goals Relating to Beliefs and Experience Having Application and Utility Need to Discuss and Debate Need to Share Information and Skills Treat Trainees as Adults 7

SELECTING APPROPRIATE METHODS l Instruction of knowledge l Case study discovery l Behavior modeling for skills l Role-playing for situational response l Business games for broad view l On-the-Job training with coach or mentor 8

DELIVERY OF TRAINING l College or University l Community College l Online Education l Teleconferencing l Consultants 9

EVALUATION OF TRAINING l Opinions l Knowledge l Behaviors l Benchmarks 10

TRAINING POLICIES l How training identified l Who approves training l For what purposes l Travel and expenses l Need to share knowledge and skills 11

TRAINING THE TRAINERS l l l Sharing knowledge, understanding, skills Addressing multiple learning styles Providing exercises or application Provide training experience for trainers Provide tools and materials Provide legitimacy 12

SPECIAL TRAINING ISSUES: 1 l Management Development l Mentoring and Coaching l Staff Orientation l Executive Orientation 13

SPECIAL TRAINING ISSUES: 2 l Diversity l ESL l Ethics l Customer Service l Telecommuting 14

SPECIAL TRAINING ISSUES: 3 l Conflict Resolution l Teamwork l Empowerment l Remedial Education l Anger management 15

TRAINING ORGANIZATIONS: ORGANIZATION DEVELOPMENT l Mission and Goal Clarification l Organizational Culture l Quality Improvement l Team Building l Sensitivity Training 16