Training Advisor 4 0 What Great Companies Do

Training Advisor 4. 0: What Great Companies Do Differently Georgene Berman Global Product Manager CSM Training Services Copyright © 2012 Rockwell Automation, Inc. All rights reserved.

What is Training Advisor? • Online knowledge assessment tool: English, Chinese • Tailors assessments based on technology and job tasks – Rockwell Automation technologies, craft skills, mechanical concepts, OEM, SI • Assigns assessments to groups of individuals with similar job responsibilities • Provides start-up videos, test templates, importing/exporting capability, question randomization • Reports results and identifies skill gaps: assessment summary report • Offers recommendations: – – Individual training plan Group standard and tailored training plans Course descriptions Prioritized list of training needs (Confidential – For Internal Use Only) Copyright © 2012 Rockwell Automation, Inc. All rights reserved. 2

Training Advisor Phone & Email Support Training Advisor & Tech. Connect Bundle provide traditional support § Technical Support Representatives trained § Scope of services § Phone & Email Support: 8 AM – 8 PM Mon – Fri (EST) § English and Spanish § Tech. Connect Contract? : Call number in Tech. Connect Welcome Kit (440. 646. 3100 or 440. 646. 3200). Select direct dial option 080 § No Tech. Connect Contract? : Call generic technical support number 440 -646 -3434. Select direct dial option 7

Training Advisor Phone & Email Support § New email address for support § trainingadvisor@ra. rockwell. com § Emails are sent directly to support representatives § Message during off-normal business hours § “This is the Training Advisor support center. Phone support is available Monday through Friday from 8 AM to 8 PM Eastern Standard Time. Please contact us during this time frame to receive assistance from one of our representatives. ”