Train The Trainers Tools for Process Improvement Team
- Slides: 7
Train The Trainers Tools for Process Improvement Team Leaders Rod Wells Quality Management
Team Leader Tool Kit m Understanding of Team Dynamics m Facilitation Skills m Data Collection Knowledge m Organizational Communication Skills
Team Dynamics m Four stages of team development • Forming - learning stage; people are cautious • Storming - leaders start to emerge; energy may focus on each other instead of the problem; beware of dominant personalities • Norming - understanding of the project and how to attack it; some people start helping others • Performing - real change being made; team enjoying success
Facilitation Skills Know how to manage meetings • arrive early and make sure everything is in place and functioning • create an agenda and stick to it • define roles (who will take minutes, etc. ) • set ground rules (phones, breaks, etc. ) • always evaluate the meeting afterwards m Brainstorm to generate ideas m Organize ideas, identify priorities, drive decision making m Know Thyself • don’t pretend to be an expert if you’re not • don’t tell jokes if you’re not good at it • if you’re not assertive, find someone who is to keep things moving forward • just because you’re good with a hammer doesn’t mean everything is a nail… m
Data Collection m Avoid the temptation to demonstrate your knowledge of statistics; match the techniques to the audience m Be careful in how you sample, analyze data and present conclusions • • • Understand the concept of variation Understand bias in sampling Know the difference between correlation and cause and effect • Know the difference between accuracy and precision • Understand how people lie with statistics: “The rich will benefit disproportionately from this tax reduction. ” m Don’t start with the conclusion; be objective and let the data tell the story m If it isn’t working, STOP • GIGO
Organizational Communication m Consider Storyboards to make the project visible and encourage feedback and involvement from others outside the Team m Consider a Team Center where the culture of improvement can have a home m Celebrate the process, not just the results
Dealing With Difficult People m There are three types of people in most meetings or seminars: • Learners • Vacationers • Prisoners m Deal with negative people by focusing on their issue, not their behavior. Don’t take it personally. Control your response. m Acknowledge the importance of what talkative people have to say, but also emphasize the importance of sticking to the schedule. m Consider talking to disruptive people during breaks. m Above all, don’t let someone else control your meeting.