Trade Unions Online Gewerkschaften Online A project of

Trade Unions Online / Gewerkschaften Online A project of the Austrian Trade Union Federation for web-based online-communication GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 1

Online-Communication, yesterday, tomorrow The Goal GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 2

Web sites considered - concept trade unions target groups events or actions political groups of trade unions networks GDE youth Fight for. . . ÖGB p. group b works committees t. u. #1 p. group b Local group of trade unions ÖGB women Gd. G pensioners Federal Congress seminar groups GMT ÖGB – Intranet Europe GO – Trade Union Online – Austrian Trade Union Federation Topic-n English presentation t. u. #13 p. group b Network-n Folie 3

Content Base – Content sharing – back end Exchanging content and centrally keeping up exchange Content Base Gd. E Site Editors Website 1 ÖGB Site Editors Website 2 Events website Editors Website 3 Island Site Editors Insel-Site Editors Content Base Administrators GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 4

Basic systems and functionalities The editorial system The setting up of standardized "editors workbenches" meets the special requirements of the Austrian Trade Union Federation and its member unions: – authors can search in the common information data base (Content Base). Internal Information as well as external information (e. g. : Austria Presse Agentur – news items are at their disposal) – each author can produce articles with the possibility of adding pictures, links, multimedia-files, . . – as in a daily newspaper the author has no influence on formatting: the layout of the article depends on the layout defaults of the website, where the article will be published. GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 5

Basic systems and functionalities The editorial system The author can choose from among different patterns so called "Content Categories" Ø article e. g. News, articles, . . . Ø downloads (with different file-formats) e. g. . doc, . rtf, . pdf, . ppt Ø multimedia e. g. pictures, video, audio, diagrams Ø events Ø contact Ø services GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 6

Function - "Divine" – the editorial system Assets Auch in Polen. . . Webpage Zentralausschuss ÖGB-Pensionist. . . Queries and Collections Title Vorspann Langtext Title Link Vorspann Langtext Info Link Introduction Langtext Info Link Article_text_long Info Link Info List of articles f. e. flash GO – Trade Union Online – Austrian Trade Union Federation Schattenwirtsch. . Sallmutter: Gesp. . Auch in Polen. . . Zentralausschuss ÖGB-Pensionist. . . Picture Schattenwirtsch. . Sallmutter: Gesp. . ÖGB-Pensionistinnen fordern Verlängerung Preisauszeichnung Schmölz: Viele noch unsicher Article ÖGB-Pensionistinnen fordern Verlängerung Preisauszeichnung Schmölz: Viele noch unsicher Die Verlängerung der doppelten Preisauszeichnung bis Ende Juni 2002 fordern die ÖGB-Pensionist. Innen. "Bei uns laufen die Telefone heiß. Die älteren Menschen wünschen sich eine Verlängerung der doppelten Preisauszeichnung, damit sie sich an die neue Währung gewöhnen können", sagt dazu der Vorsitzende der ÖGBPensionist. Innen, Johann Schmölz. Eine aktuelle Umfrage im Auftrag der English presentation Die Verlängerung der doppelten Preisauszeichnung bis Ende Juni 2002 fordern die ÖGB-Pensionist. Innen. "Bei uns laufen die Telefone heiß. Die älteren Menschen wünschen sich eine Verlängerung der doppelten Preisauszeichnung, damit sie sich an die neue Währung gewöhnen können", sagt dazu der Vorsitzende der ÖGBPensionist. Innen, Johann Schmölz. Eine aktuelle Umfrage im Auftrag der Folie 7

Workflow Site creation rejection revision publication Editor Site manager GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 8

Content Management: creating new assets. . . (e. g. article – title: "Protests") GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 9

Content Management: to assign assets to. (e. g. article – title: "Protests") GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 10

Front end – view website 1 GO – Trade Union Online – Austrian Trade Union Federation (e. g. article – title: "Protests" - ÖGB - website) English presentation Folie 11

www. eisenbahner. at Front end - view website 2 GO – Trade Union Online – Austrian Trade Union Federation (e. g. article – title: "Protests" - Gd. E-website) English presentation Folie 12

Websites – event or action websites • fast setup websites by copying a "master website" – System "Divine" • connected to the GO Community • connected to the GO Content Pool • changes of design through exchange of – – colours and background fonts logos and icons buttons GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 13

Personalization - various access authorizations • use of the technical system "Divine" makes personalization possible. Access to information can be steered according to different criteria. • criteria for personalization can be obtained from the data base of the "member administration of the Austrian Trade Unions Federation" : Ø status of membership (employee, official, member, prospective customer, public user) Ø specialized group or section Ø regional affiliation Ø political group of a trade union GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 14

Personalization – target groups level of authorization employee official union member prospective customer general public GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 15

Community applications GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 16

Electronic visiting card Picture upload Additional published personal Data GO – Trade Union Online – Austrian Trade Union Federation • for members and prospective customers • appears in the Community through click on the user’s name • indicate the status "online / offline" English presentation Folie 17

Discussion forum • the Community-Admin creates as many forums as desired and for many topics as desired • forums can be found via the Community as well as via any page in a published article (can also be linked to article) • it is possible to post anonymous statements • the Community-Admin can make forums visible via checkboxes GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 18

Chatroom • the Community-Admin creates as many chatrooms as desired and for many topics as desired • chatrooms can be reached via the Community and via any page in a published article (can also be linked to article) • the Community-Admin can make chatrooms visible via checkboxes • it is possible to moderate chats • chatlog is possible (with the help of Logfiles) GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 19

Webmail • each member has a webmail account which can be reached from each web-site • standardized mail addresses (gomail. at) • address-directory • search functions • possibility for mail-bypass GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 20

Newsletter • the Community-Admin creates as many newsletters as desired and for many topics as desired • newsletters can be found via the Community and via any page in a published article (can also be linked to article) • the Community-Admin can make newsletters visible via checkboxes • users can choose between HTML-, sms- or Textnewsletter GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 21

Instant Messenger • each member has an Instant Messenger. Account which can activated from each page • this tool does not have to be installed in the computer (important in cases, where users have no "install authorization" for their work-station) • Instant Messaging will function between all ÖGB members and it is not limited to one Site GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 22

Surveys - Votings • the Community-Admin creates as many surveys as desired and for many topics as desired • surveys can be activated via the Community and via any page in a published article (can also be linked to article) • the Community-Admin can make surveys visible through checkboxes • surveys can be archived GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 23

GO-Groups • GO Groups are groups defined by an administrator. • they use Community Tools in common (members and also non-members) • the group-admin invites the participants by mail • participants can use: • • GO – Trade Union Online – Austrian Trade Union Federation English presentation forum diary surveys newsletter chat file-upload mail to partcipants of the group and to group-admin Folie 24

GO-Groups - Upload • members of a GO Group can use Web space in common. Any kind of document can be up loaded. • only documents, owned by the respective user can be deleted • “upload for users” is exclusively available to GOGroups only GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 25

Pre-defined groups vers. groups as required Pre-defined groups (GO-Groups) Project Group X Menbers Prospective customer Functionaries GO – Trade Union Online – Austrian Trade Union Federation Studygroup Z English presentation Working group Y Folie 26

GO-groups - groups as required – the Organisation community administrator delegation of the administration rights group admins Invitations to members of the group are sentby mail members of the group GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 27

Hardware - architecture Firewall Load Balancer DMZ 1: HTTP DMZ 2: Application Domino Database CMS Live SUN 280 R PC, CS, CC, AS Caput, Apache, LDAP SS SUN Netra Firewall SS SUN Netra DMZ 3: ÖGB Firewall CMS Stage SUN Netra PC, CS, CC, AS Caput, Apache, LDAP Database SUN 280 R Oracle 8 i SS. . Openmarket Satellite Server DMZ…. demilitarized Zone GO – Trade Union Online – Austrian Trade Union Federation members- and oficialsadministration Database ÖGB Content Sources CS. . Openmarket Content Server CC. . Openmarket Content Center PC. . Openmarket Content Center AS. . Bea Weblogic Application Server Caput. . Caput Community Software Apache. . Apache HTTP Server LDAP. . Open LDAP Server English presentation Folie 28

Architecture: software Apache / i. Planet Webserver GO back end Caput community core Commonw web front end Divine content server KVS back end KVS application search KVS print layout und print front end print publish engine other appl. J 2 EE Application Server (BEA Weblogic) Oracle Database KVS Content GO Content Other Content SUN Hardware / Operating System Solaris GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 29

Networks • final websites, with their own editorial system ("1_Step") • community – elements are on "Caput" • basic-design with exchangeable elements Ø Ø colours fonts logos and diagrams buttons • navigation, structure and content are easy to set up by the network admin • set up within a short time GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 30

Networks • Networks meet the requirements of Ø Ø Ø works committee regional groups project groups students groups. . . • the network system is completely separate from the other parts of GO-online • easy to use, also for users without web knowledge • personalization is possible for specified groups GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 31

Netzwerke – Community Tools Specified members can use the following tools in common: • forum • diary • surveys • newsletter • chat • upload • mail to members of the group and to the groupadmin GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 32

Networks – back end – an example GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 33

Networks – view – an example of possible design GO – Trade Union Online – Austrian Trade Union Federation English presentation Folie 34