Touchpoint map Canvas to print out project or

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Touchpoint map Canvas to print out, project, or screenshare during activities Touchpoint Map, v

Touchpoint map Canvas to print out, project, or screenshare during activities Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 1

Touchpoint Map Scenario Touchpoint Map Instructions Identify steps needed to complete a task at

Touchpoint Map Scenario Touchpoint Map Instructions Identify steps needed to complete a task at a single touchpoint. 1. List steps needed to complete the task 2. Refine steps and their sequence. 3. Identify supporting data, content, and processes. Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 2

Copy Board Use these “sticky notes” when you share your screen to facilitate. Text

Copy Board Use these “sticky notes” when you share your screen to facilitate. Text defaults to best size and format for presenting and capturing ideas. Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 3

Touchpoint map Framing material to introduce, explain, and display during activities Touchpoint Map, v

Touchpoint map Framing material to introduce, explain, and display during activities Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 4

Map a touchpoint We want to understand everyone’s project goals, so we can agree

Map a touchpoint We want to understand everyone’s project goals, so we can agree on what goals are most and least important. 1. List steps NASCETUR NULLA CONVALLIS 2. Refine steps and their sequence NASCETUR PENATIBUS NATOQUE NULLA CONVALLIS MONTES NATOQUE VARIUS IACULIS MALESUADA PENATIBUS 3. Add detail RIDICULUS NASCETUR NULLA CONVALLIS MONTES NATOQUE VARIUS IACULIS MALESUADA PENATIBUS RIDICULUS VELIT ET VARIUS MALESUADA IACULIS VELIT ET MONTES AUGUE IN ET MAGNIS DIS List steps necessary for user to complete task at this touchpoint Refine steps, step order, and decision points MALESUADA MONTES MUS CRAS INTERDUM Explore additional information like data, processes, and content Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 5

1. List steps necessary to complete the task Working together, identify what steps to

1. List steps necessary to complete the task Working together, identify what steps to include, so we can optimize the experience. • Work together and brainstorm steps to complete the task NASCETUR NULLA CONVALLIS NATOQUE PENATIBUS RIDICULUS VELIT ET VARIUS MALESUADA IACULIS • What does the user see? MONTES • What does the user do in response to what they see? • Does the user make any decisions that change what happens next? List steps necessary for user to complete task at this touchpoint Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 6

2. Refine steps and their sequence Working together, looks for ways to make this

2. Refine steps and their sequence Working together, looks for ways to make this task easier to complete. • Can we reduce what the user needs to do? What steps can be removed or automated? NASCETUR NULLA CONVALLIS MONTES NATOQUE MALESUADA VARIUS IACULIS VELIT ET PENATIBUS RIDICULUS • What steps can be combined from two steps into one step? What steps should be split from one into two? • What steps should be moved to a separate touchpoint map? Refine steps, step order, and decision points Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 7

3. Add useful detail about each step With the touchpoint mapped, identify the data,

3. Add useful detail about each step With the touchpoint mapped, identify the data, processes, content, interfaces, and analytics you would need to implement. NASCETUR NULLA CONVALLIS • What interfaces do we need to support the task? Can you complete several steps in one interface? • What data or content do we need? Where does that information come from? • What business processes are leveraged? Do we need any new or updated processes? AUGUE IN ET MAGNIS DIS MONTES NATOQUE MALESUADA VARIUS IACULIS VELIT ET MALESUADA MONTES PENATIBUS RIDICULUS MUS CRAS INTERDUM • What steps should we measure? What metrics should we capture? Explore additional information like data, processes, and content Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 8

What we accomplished We identified the steps needed to complete a task and ways

What we accomplished We identified the steps needed to complete a task and ways to make the task easier to complete. Started with NASCETUR Ended with NASCETUR NULLA CONVALLIS PENATIBUS NATOQUE NULLA CONVALLIS MONTES NATOQUE VARIUS IACULIS MALESUADA PENATIBUS RIDICULUS VELIT ET VARIUS MALESUADA IACULIS VELIT ET MONTES AUGUE IN ET MAGNIS DIS A list of steps necessary to complete the task. MALESUADA MONTES MUS CRAS INTERDUM List of steps in the most efficient order and the content, data, processes, and interfaces needed to support the task. Touchpoint Map, v 1 • Last edited December 1, 2019 Helps groups identify and optimize touchpoint steps For more information, visit https: //pxd. gd/interactions/touchpoint-map 9