Total Mobility Management A complete portfolio of services
Total Mobility Management A complete portfolio of services
Total Mobility Management – Overview Managing all client mobility support and administrative needs
Total Mobility Management – Overview Procurement • Order portal • Order tracking • Client specific Rules Configuration • MDM setup • Application and Email Setup • Testing & Verification Distribution Activation Customer Support Technical Support • National Footprint • Next day delivery • No Service Interruption • Carrier Agnostic (Canada & US) • Rate Plan requests • Hardware & Accessory requests • Bilingual 7 days/week • Tier 1 Connectivity Troubleshooting • Tier 1 Hardware Troubleshooting • Repair warranty
Total Mobility Management – Overview • Elimination of ZERO usage • Elimination of Terminated employees • Spare pool management • Cost center • Other allocation information Asset Management Cost Allocation • Rate Plan Optimization • Billing error management • Contract management Cost Management • Carrier Agnostic (Canada & US) • Hierarchical based Online Reporting • Monthly invoice notifications / PDF • Threshold notifications Automated Management • User expenditure reports • Cost center reports • Tax reporting Invoice Processing
Total Mobility Management – Dealer Value Pricing: $2. 50 per activation Setup: $5000 (Direct to Dealer) HIGHER ARPU Total Mobility Management increases client APRU BILINGUAL SUPPORT CLIENT RELIANCE Provides dealer with a comprehensive, bilingual solution for supporting all client news without the investment of system, processes and expertise Integration to client processes increase “stickiness” and reduces the likelihood of churn COMPETITIVE ADVANTAGE STRATEGIC FOCUS Provides seamless integration of enhanced support and traditional mobility services a price not available from Rogers or Bell Shifts dealer attention from “support services” to revenue generation and client management
Total Mobility Management – Client Value Pricing: $2. 50 per activation Setup: $5000 (Direct to Dealer) COST REDUCTION Lower cost from plan, asset and contract management FEWER RESOURCES SELF FUNDING Client can reallocate resources current mobility administrative roles to other areas of need The Total Mobility Management solution is usually self funding (ROI over 100%) given benefits of resource allocation and cost reduction ONE POINT OF CONTACT BILUGUAL SUPPORT All client North American assets are managed using the same solution, enabling the client to have one point of contact Bilingual services align with public and private policies with respect to French and English support
Total Mobility Management – Business Case Before MMS After MMS TELUS activations BELL activations ROGERS activations Total activations 1076 591 399 2066 Total activations 2066 0 Usage activations Not required activations Used by departed employees Total removed TELUS activations BELL activations ROGERS activations Total Annual Savings 202 78 12 302 1764 0 0 1764 $202, 959 383% ROI MMS services at $2. 50/activation provides an ROI of 383% per year ensuring that Total Mobility Management is Self Funding SOFT SAVINGS The ROI does not include the cost of the 6 employees who no longer manage mobility Total Mobility Management was used to consolidate all activations to TELUS ALL TELUS
Total Mobility Management – Procurement Customized Main Menu
Total Mobility Management – Procurement Orders Support
Total Mobility Management – Reporting Portfolio Dashboard View portfolio metrics by costs, units and usage Filter report by client allocation, carrier, platform, account, etc. View distribution charts in pie or bar format View actuals including latest month and variations compared to averages View trends over the selected timeframe Double click any value to drill down to summary report and call details
Total Mobility Management – Reporting Cost Summary View cost trends for the group of assets selected Select to view your own assets and those of associates under your management Select from a variety of reports at a management, summary or detail level Set thresholds on any numeric value in any summary or detail report to highlight areas of concern Customize and save any standard report Double click any usage value in the summary report to view call details
Total Mobility Management – Reporting User Dashboard View cost trends for the asset selected View voice, data and event trend graphs by cost or usage Use slider to select the timeframe for which data should be presented. View all key details regarding the activation including eligibility status, warranty status, penalties, cost information, support information, etc. View breakdown of voice, data and event costs by local, LD and roam. Double click on any bar to view the call detail below
Total Mobility Management – Reporting User Dashboard View carrier invoice by selecting the month in the trend graph
Total Mobility Management – Conclusion Manages all client mobility support and administrative needs Significant Dealer Value Self Funding (ROI>100%) More Strategic Client Relationship
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