Toss The Anchors Away Mary Ellen Daley CHAM

Toss The Anchors Away Mary Ellen Daley, CHAM, MHA Access Manager, Orlando Health Ruthy Felipa-Daley, CHAM Access Manager, Orlando Health

Team Members Navigate Orlando Health Process Improvement § Process improvements are the techniques used in improving the operations of a company or an organization § Seeking to learn the causes of a negative result and setting a process in place to correct the problem

Why Team Member Involvement? § Team members know the job best § Improve efficiency and quality of care § Build confidence and initiate communication

Process Improvement A process improvement plan includes steps and decisions that are needed to accomplish a goal. § § § Establish the overall objective; reason for improvement Identify the root cause of the failure Create a solution/plan Rapid cycle test; request feedback Implementation of PI

Process Improvement Steps- How it works! § A department PI committee is established, consisting of team members and a facilitator. § Team Members submit suggestions § Committee Members review all suggestions § Determination made for Dept. implementation or referral to Corp.

Notification to Team Members § Team members are notified regarding their process improvement suggestion § Suggestion has been forwarded to the Corporate PI Committee for review

Corporate PI § Department newsletter published reviewing all submissions received § Corporate PI spreadsheet for review

Corporate PI § Access Manager facilitates Corporate PI Committee § All Dept. Facilitators meet monthly to review submissions § Corporate implementation impacts systems and forms

Notification to Team Members § Pending § Implemented § Not Implemented

Recognition

Newsletter: Monthly Publication

Education § Mentor § Monthly Staff Meetings § Site Educators § Department Websites

Questions?