Topic 1 Managers and Management Objectives n Understand

Topic 1: Managers and Management Objectives n Understand what is meant by the term management n Describes processes of management and classify different levels of managers n Understand the roles of management

What is organization? n A systematic arrangement of people brought together to accomplish some specific purposes

Three key components of the definition of organization Goals

How to make an organization work? n n n Set up goals Group people Allocate resources Assign tasks Monitor process Evaluate outcomes

n n n Resolve conflicts Lead under uncertainty Change strategy Transform organizational Etc.

We need management n n Operatives and managers What is management? Refers to the process of getting things done, effectively and efficiently, through and with other people.

What are the management processes? n n Planning Organizing Leading controlling Interrelated Simultaneously

How to evaluate management Efficiency Do things correctly Refers to the relationship between inputs and outputs n Effectiveness Do the right thing to reach the goal(s) n

Managers at different levels Top managers Middle managers First-line managers operatives

The differences in managerial roles for managers at different levels Planning Organizing Leading Controlling Firstline 15% 24% 51% 10% Middle 18% 33% 36% 13% Top 28% 36% 22% 14%

Mintzberg’s Managerial Roles n n n Interpersonal Informational decisional

Mapping game Figurehead Entrepreneur Monitor Resource allocator Disseminator Leader Disturbance handler Spokesman Liaison Negotiator Interpersonal Informational Decisional

Another mapping game n n n n n Figurehead Leader Liaison Spokesman Disseminator Monitor Resource allocator Disturbance handler Entrepreneur negotiator Planning Organizing Controlling Leading

Managerial roles in small and large organizations Managerial roles in small firms High Resource allocator Spokesperson Entrepreneur Figurehead Leader Disseminator Managerial roles in large firms Moderate Low Liaison Monitor Disturbance handler Negotiator Entrepreneur

Managerial skills n General skills n n Conceptual skills Interpersonal skills Technical skills Political skills

Managerial skills n Specific skills n n n Controlling organizational environment and resources Organizing and coordinating Handling information Providing for growth and development Motivating employees and handling conflicts Strategic problem solving

Management Competencies n n n What are management competencies? What do management competencies different from managerial skills? What is a popular method measuring management competencies?