Top 10 Management Lessons I Have Learned From

Top 10 Management Lessons I Have Learned From Training Videos Dr. George Yacus 24 March 2015 / 8 AM ODU HELC, Virginia Beach VA

Why I Love Business Videos • • • Fun to watch Good memories Make friends Better than a talking head Garners emotion Effective training tool • Here are ten of my favorites…

Meetings, Bloody Meetings

Meetings, Bloody Meetings • 1 -START ON TIME, HAVE A PLAN AND USE IT • Video Summary: John Cleese has a dream where he is a courtroom defendant for running bad meetings • Tips: Don’t wait for late-comers…they should have been there and you are insulting those who behaved well. Have an agenda and use it and stay on track. Don’t make it painful.

VIDEO • Watch “Meetings, Bloody Meetings” video

The Abilene Paradox

The Abilene Paradox • 2 -DON’T JUST STAND THERE, SAY SOMETHING • Video Summary: Several scenarios (e. g. , bad wedding, failing business project) where people are in agreement that something shouldn’t be done but since they are afraid to speak up, everyone does what they didn’t want to, even though there was no conflict! • Tips: See something, say something. Don’t wait for someone else to speak up. Speak your mind. Truth to power. Risk communicating.

Groupthink

Groupthink • 3 -LISTEN TO ALL IDEAS • Video Summary: Several scenarios (e. g. , Cuban Missile Crisis, NASA Challenger explosion) caused by the group decision makers thinking that they are invulnerable. If contrarian speaks up, it is attributed to disloyalty regardless of merit of argument. • Tips: Don’t let group cohesion trump reason. Avoid feelings of invulnerability and superiority. “They” are NOT out to get us. Don’t go along to get along. Make waves.

The Leadership Pickles

Leadership Pickles • 4 -DO IT RIGHT AND DO IT RIGHT NOW • Video Summary: Mr. Farrell, owner of an ice cream restaurant, shares several good leadership principles. This principle especially powerful. • Tips: Stop procrastinating. Don’t wait. Problems don’t get better with age like wine. Make a list and then do the items! Backlogs cause stress.

The Power of Vision

The Power of Vision • 5 -WITHOUT A VISION THE PEOPLE PERISH • Video Summary: Joel Barker shows 3 cases where a compelling vision brought personal and organizational success (e. g. , POW camp, Harlem school) • Tips: Don’t skip “Mission, Vision, Guiding Principles, Strategic Goals”. Have an Individual Development Plan and review it. Share vision with others to get consensus and good results. Strategic management.

Dealing With Conflict

Dealing With Conflict • 6 -THERE ARE FIVE WAYS TO RESOLVE CONFLICT THAT ALL WORK • Video Summary: Five scenarios compare strategies of avoidance, competing, accommodation, compromise, and collaboration. • Tips: Sometimes problems go away. Sometimes you gotta’ go to the mat, sometimes not. Compromise gives you half of what you want. Collaboration often makes a bigger pie for all.

The Goal

The Goal • 7 -YOU’RE AS STRONG AS YOUR WEAKEST LINK • Video Summary: Company was improving efficiencies and automating, but was not increasing sales or revenue or reducing inventory, so it was losing money! They measured the wrong things. Plant was only as fast as its slowest machine. • Explanation: Identify and fix your bottlenecks. Find out what your #1 thing is and focus on it.

The Pygmalion Effect

The Pygmallion Effect • 8 -PEOPLE WILL MEET YOUR EXPECTATIONS • Video Summary: Several scenarios showing that if you call people winners they will be winners, and if you call them losers they will lose. Students that were told they were gifted performed better. Our attitudes and behaviors towards subordinates actually drive their behavior. • Explanation: You get what you expect. People respond to your cues.

Three Signs of a Miserable Job

Three Signs of a Miserable Job • 9 -APPRECIATE YOUR PEOPLE, LET HEM KNOW THEY ARE IMPORTANT, LET THEM KNOW THEY ARE WINNING AT THEIR JOB • Video Summary: Dramatic presentations showing that people don’t want to feel like a cog in a machine, want to know that their life work is relevant, and want to know if they are winning or losing: • Tips: Treat your people like people want to be treated.

FISH

FISH • 10 -HAVE FUN AT WORK • Video Summary: Seattle Fish Market becomes world-famous just by applying four principles that delight their customers. • Tips: Play, Be There, Choose Your Attitude, Make Their Day

Conclusion • Take my advice and use my tips • Videos are the new currency in communication • Work does not have to be miserable…have fun!