Tools to Achieve Performance Excellence Using Baldrige to

Tools to Achieve Performance Excellence

Using Baldrige to Start your Journey Dave Brucks is the Executive Director for Functional Excellence at Seagate Technology Pat O'Boyle owner of Fire-Formed Consulting

Raising the Bar on your Organization Role Model Performance Excellence Standards t n me m u tin n Co o I s u Expectations ve o pr Performance Excellence Assessments with Baldrige Criteria Compliance Audits Now Basic. Performance Excellence Standards Future

The Role of Core Values and Concepts • • Visionary Leadership Customer-Driven Excellence Organizational & Personal Learning Valuing Workforce Members & Partners • Agility • Focus on the Future • Managing for Innovation • Management by Fact • Societal Responsibility • • Focus on Results and Creating Value Systems Perspective The Baldrige Criteria is the roadmap to lead the organization to these values

Core Values Exercise Purpose • Identify big picture challenges for your organization. • Understand the value of identifying Strengths and OFIs based on comparison to characteristics of highperforming organizations 1. Review Baldrige Core Values 2. Identify 3 Strengths and 3 Opportunities for Improvement for your organization

Baldrige Criteria Framework: A Systems Perspective Framework is used to: 1. Define what is important 2. Assess current processes & results 3. Utilize assessment feedback to develop improvement plans. 4. Make improvements to business results and customer satisfaction.

Steps Toward Mature Processes

Seagate’s Functional Excellence Process • Functional Excellence is an assessment process using the Baldrige Criteria for Performance Excellence to drive continuous improvement in all areas of the business. Organizational Definition with Org Profile Document Assessment of Processes & Results vs. Performance Excellence Criteria Identify Strengths & Opportunities for Improvement Define & Execute Improvement Action Plans Measure results through eyes of the customer Continuous Improvement Cycle

What is Important to the Organization? Organizational Profile Questions • What are the vision, mission, values for your organization? • What are your organization's main product and services? • What are your organization's core competencies? (what are you better at than other organizations) • What makes people work in your organization vs. other companies or organizations? • Who are the customers for your product and services? What are their requirements and expectations? • Who are the key suppliers and partners for the work your organization does? • What are the key strategic advantages and challenges for your organization? • How is the competitive environment changing?

Leadership – How do senior leaders lead? • • • Deploy the organization’s vision and values to all employees? Create an environment for organizational performance improvement? Create a workforce culture that delivers a consistently positive customer experience and fosters customer engagement? Create an environment for organizational and workforce learning? Develop and enhance your own leadership skills as well as those in your organization? Enable effective succession planning processes? Encourage open, two-way communication throughout your organization? Communicate key decisions? Take an active role in reward and recognition programs? • Note: Taken from 2013 -2014 Criteria for Performance Excellence