Tools and Techniques for Quality 1 Brainstorming 2

Tools and Techniques for Quality 1. Brainstorming 2. Affinity Network 3. Fishbone/Ishikawa Diagram 4. Force –Field Analysis zh ahfu ki M Haki 5. Process Charting 6. Pareto Analysis

Tools for Quality Means Quality tools and techniques are the means of identifying and creatively solving problem. One of the powerful aspects of TQM in education is the bringing together.

Tools for Quality 1 Brainstorming a. Be clear what the brainstorming is about? b. Nominate someone to write the ideas down somewhere visible (a flipchart is ideal) c. List all ideas they are expressed d. Don’t discuss or criticize ideas e. Build on previous ideas

2 Affinity Network Groups An exampel cleaqr idea is; “What factors need considering in the students admission process? ” Groups large ideas Groups

3 Fishbone/Ishikawa Diagram The Problems of Education

4 Force –Field Analysis changes resisting changes driving changes harmony

5 Process Charting To ensure that institution knows who its customers are and can identify the resources to srvice them ers m o t cus supli e s customers suplies SS PROCE customers suplies customer s

6 Pareto Analysis Vilfredo Pareto, an Italian economist 80/20

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