Toolkit for Effective HR Management Target Audience HR

Toolkit for Effective HR Management+ Target Audience: HR, Training, L&D Managers Driving Motivation § The latest discoveries in motivation, self-determination theory and how to apply it in order to maintain people’s internal motivation § The link between rewards and internal motivation Coaching for Top Performance § § Coaching and the key psychological needs Developing a coaching process Creating Self-awareness – Life Style Inventory, Human Synergistics § A tool for assessing one’s constructive, passive, aggressive patterns of thinking and behavior and their impact on performance Developing Talent § § § How to link development to key psychological needs How to match individual interests to organizational needs How to co-create a development plan Managing Change § § § How to leverage all reactions to change How to communicate both emotionally and rationally How to monitor mechanics and mood Leading Innovation § § § How to evaluate innovation readiness How to optimize diversity How to spark new thinking, shape and select ideas © 2009 Achieve. Global, Inc. .

Toolkit for Effective Sales Management Target Audience: Sales, Marketing and Customer Service Managers Crossing the Great Divide: from Transactional to Consultative Selling • Approaches to sales in the customer’s perception • Consultative selling skills and video case studies Elements of a Winning Account Strategies § Overview: the STRAT process § How to take into account each person’s needs § How to take into account roles in decision making § How to take into account positive, negative, low control vs high control factors Differentiation through Customer Service ◦ Managing the Customer’s Experience – from CRM to CRP (Customer Relationship Process) ◦ Stellar service skills and video case studies Negotiating for Win-Win 2 ◦ How to generate negotiation alternatives ◦ How to deal with unproductive behavior Before and after the sale: from prospecting to growing the relationship § Managing the pipeline § Earning the right § Demonstrating success and growing the relationship © 2009 Achieve. Global, Inc. .

Toolkit for Effective Professionals Target audience: professionals striving to improve their effectiveness, by developing their mindset and skills Maintaining effective working relationships ◦ six principles that help leaders develop effective working relationships. Managing time and dealing with stress ◦ Prioritization principles, sharing the worlkload with others, cognitive techniques for stress prevention Managing differences ◦ Defining and resolving differences, dealing with negative emotions Dealing with change ◦ Analyzing and optimizing one’s reaction to change, finding meaningful involvement © 2009 Achieve. Global, Inc. .