Tool 7 Manager Training Agenda Tool overview Use

Tool #7: Manager Training Agenda Tool overview: Use this tool to understand the essential components of a Behavioral-Based Interviewing (BBI) training program for all hiring managers and recruiters. For most, BBI is a learned skill. Without making an investment in training, an organization is unlikely to realize the retention and job performance benefits of BBI. Recommended for: HR leaders developing initial BBI training materials for hiring managers Time required: One to two weeks for development; four to six hours for implementation Related Toolkit: Manager’s Guide to BBI Sample training agenda Dimension of interview training Applicable tools Introduction to BBI (30 minutes) • Topics for discussion • Legal guidelines • What is a behavioral question? • Why do we use behavioral interviewing? Using BBI (60 minutes) • Isolating critical competencies • Writing appropriate questions • Creating an interview guide Conducting the Interview (60 minutes) • Scripting • How to listen • How to take notes • How to evaluate the candidate’s fit o Behavioral Further guidance available on page 29 of The Recruiter’s o Technical Guide to Hiring Top Talent o Cultural • How to combat unconscious bias • How to sell the candidate on the position Skills practice/role plays (60 minutes) The human resource process (30 minutes) • How to work with HR partners IMPLEMENTATION TIP If training is being offered to experienced managers, the HR Advancement Center recommends spurring discussion and brainstorming by having hiring managers bring interview materials and a job description from a position for which they recently hired. © 2019 Advisory Board • All rights reserved 1 advisory. com