Tool 4 Critical Competency Identifier Tool overview Use

Tool #4: Critical Competency Identifier Tool overview: Use this tool to familiarize yourself with different BBI building blocks. Focus on differentiating between behavioral competencies and technical skills. Time required: 5 minutes Refreshing key terms Behavioral competency Technical skill A skill necessary to perform the job function that can be acquired through experience A grouping of similar behavioral skills into a broad-based trait Steps to align your roles with relevant behavioral competencies 1 List the top three to four critical job activities of the position at hand. Human resource specialist • Data entry 2 • Benefit tracking • Training logistics • Meeting scheduling Analyze those job requirements to determine the necessary technical/clinical skills and behavioral competencies to successfully complete those tasks. Critical job activity Required skills/competencies • Communication (behavioral competency) • Dependability (behavioral competency) Meeting scheduling • Familiarity with Microsoft Outlook (technical skill) 3 Compose lists of behavioral competencies and technical skills to be included on the interview template for the position. Sample position: unit secretary Behavioral competencies Technical skills • Customer Service • Familiarity with Microsoft Suite • Multi-tasking • Database administration experience • Communication • Proficiency with Concur or similar expense reporting software © 2019 Advisory Board • All rights reserved 1 advisory. com

Tool #4: Critical Competency Identifier 4 Use the sample behavioral competencies below to identify similar competencies for roles at your organization. Sample behavioral competencies • Attitude • Customer service • Conflict resolution • Decision-making • Leadership • Communication • Diversity awareness • Mentoring • Compassion • Financial acumen • Multi-tasking • Creativity • Flexibility • Process improvement orientation • Critical thinking • Integrity • Teamwork • Visionary thinking Sample Behavioral Competencies for Select Positions VP of Operations Service line director 8 to 10 competencies 6 to 8 competencies Communication Integrity Critical thinking Leadership Critical thinking Teamwork Decision-making Problem-solving Financial acumen Teamwork Personal development enthusiasm Process improvement orientation Flexibility Visionary thinking Nurse manager Leadership Patient transportation aide 5 to 8 competencies 2 to 6 competencies Communication Leadership Attitude Multi-tasking Customer service Mentoring Customer service Teamwork Decision-making Teamwork Financial acumen Process improvement orientation IMPLEMENTATION TIP Each behavioral competency should encompass approximately 8 to 10 minutes of an interview. Adjust the number of competencies you assess to fit within the interview duration. © 2019 Advisory Board • All rights reserved 2 advisory. com