TOI Cisco Unity Connection 1 11 Media Convergence

TOI – Cisco Unity Connection 1. 1(1) Media Convergence Server notes and Platform Configuration Disc notes Victor Karney Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 1

Media Convergence Servers Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 2

Agenda Media Convergence Server (MCS) notes for Unity Conn. • What is new… – Seven new server models just for Unity Connection use – Windows 2003 pre-loaded on these new models – Mandatory memory upgrade kits for older server models if migrating in field from Unity X. x to Unity Connection 1. 1 • Good to know… – New, separate Supported Platforms List for Unity Connection called the CUCSPL (the CUSPL is still valid for the Unity 4. 0 product line) – Caveats Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 3

New MCS Models for Unity Connection • New MCS Models in the table are intended only for Unity Connection HP-based • Windows 2003 OS image from related PCD is pre-installed • There is no pre-load of MSDE/SQL or of Unity Connection itself IBM-based MCS-7815 -I 1 -UC 1 MCS-7825 -H 1 -UC 1 MCS-7825 -I 1 -UC 1 • OS MUI language selection available at the first boot MCS-7835 -H 1 -UC 1 MCS-7835 -I 1 -UC 1 • Existing MCS models remain shipping as bare metal for Unity 4. x installation MCS-7845 -H 1 -UC 1 MCS-7845 -I 1 -UC 1 Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 4

Servers Supported for Unity Connection 1. 1(1) • Consult the Cisco Unity Connection Supported Platforms List (CUCSPL) • In general, what is supported… All present MCS generation (as of Oct-2005) and the previous generation However, some server models in both vintages are not supported Some new direct-from-mfr (HP and IBM) models now supported for PCD use Past generation 7835 machines supported only for use as a dedicated “off-box” voice recognition media server Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 5

Supported MCS Models that Require a Memory Upgrade to Achieve Support for Unity Connection Past Generation MCS Models That Require Memory Already Installed Amount / Type Required SDRAM Addition Cisco Order Number & Qty Needed MCS-7815 I-2. 0 -ECS 1 512 MB 1 x 512 MB MEM-7815 I-2. 0 -512= (qty 1 needed) MCS-7825 H-(2. 2 or 3. 0)-ECS 1 512 MB 2 x 256 MB MCS-7835 H-(2. 4 or 3. 0)-ECS 1 512 MB MCS-7835 I-(2. 4 or 3. 0)-ECS 1 512 MB MCS-7845 H-(2. 4 or 3. 0)-ECS 1 1. 0 GB MCS-7845 I-(2. 4 or 3. 0)-ECS 1 1. 0 GB MCS-7845 H-(2. 4 or 3. 0)-ECS 2 1. 0 GB MCS-7845 I-(2. 4 or 3. 0)-ECS 2 1. 0 GB MCS-7855 I-1. 5 -ECS 1 2. 0 GB Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. PC 2100, DDR, AECC 2 x 256 MB PC 2100, DDR, Chipkill 2 x 512 MB PC 2100, DDR, AECC 2 x 512 MB PC 2100, DDR, Chipkill 4 x 512 MB PC 1600, DDR, Chipkill MEM-7825 H-2. 2 -256= (qty 2 needed) MEM-7835 H-2. 4 -256= (qty 2 needed) MEM-7835 I-2. 4 -256= (qty 2 needed) MEM-7835 H-2. 4 -512= (qty 2 needed) MEM-7835 I-2. 4 -512= (qty 4 needed) Cisco Public 6

Known Caveats • DVD-ROM drive firmware on some MCS-7815 i-3. 0 -ECS 1 servers may require a DVD-ROM drive firmware upgrade to enable bootstrap of bootable DVD-R media Refer to the Cisco Technical Note named: “MCS-7815 I-3. 0 -ECS 1 and MCS-7815 -I 1 -ECS 1 (shipped before March 2005) DVD-ROM Drive Will Not Consistently Boot” • Some IBM-based servers will require up-rev or down-rev of their RAID ctrlr firmware version to correctly couple with the RAID driver version installed by the PCD Refer to the Cisco Technical Note named: “Upgrading or Downgrading Serve. RAID Firmware and BIOS on IBM Servers” Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 7

SATA Host RAID Enablement Required of Certain OEM Models, if not MCS-branded PCD expects two disks in HP DL 320 G 3 and IBM x. Series-306 servers PCD will automatically enable SATA host firmware RAID Two disk drives are thus required in these machines If SATA RAID is blindly enabled without two disks being installed there really will be no storage fault tolerance, but it will appear so outwardly • HP ROM-Based Setup used in the MCS-7825 -H 1 -***1 (left side picture) • IBM System BIOS used in the MCS-7825 -I 1 -***1 (right side picture) Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 8

Platform Configuration Discs (PCDs) Windows Server 2003 Standard Edition (32 -bit) Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 9

Agenda Platform Configuration Disc (PCD) notes for Unity Conn. • What is new… – Four separate Win 2 k 3 PCD DVDs – each used for different servers – OS image is factory pre-loaded on the new “…–UC 1” MCS models – Multi-lingual OS options (Deutsch, English, Français, Japanese) – Security enhancements – Windows Product Activation • Good to know… – These PCDs not supported for use for Unity 4. x servers at this time – Displayed error and informational messages – Caveats Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 10

What is New with these PCDs • The PCDs discussed here all Windows 2003 PCD images ship pre-installed on new MCS-78 xx-xx-UC 1 server models PCDs not needed for initial installation on those seven new models Windows 2003 will pre-activate on all seven new MCS models • The image can be auto-localized to any of four languages/locales English (with U. S. QWERTY kbd layout) French (with French AZERTY kbd layout) German (with German QWERTZ kbd layout) Japanese (with U. S. English QWERTY kbd layout) • Security enhancements Firewall enabled Numerous lockdowns – see EDCS-394449 for content information • These PCDs are for Unity Connection only Not supported for use with Unity 4. x at this time Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 11

There are Four Windows 2003 PCD Discs • Disc volume labels denote usage applicability 1 H_10011 PCD is for older HP-based MCS 1 I_10011 PCD is for older IBM-based MCS 2 H_10011 PCD is for new HP-based MCS 2 I_10011 PCD is for new IBM-based MCS • PCDs are versioned differently now Initial release is 1. 0. 0. 1 x for each disc • Windows Registry Hive HKLMSoftwareCisco Systems, Inc. System InfoHardware Physical configuration identified Logical drive and directory locations for U. C. PCD version is identified Applied version of SUW identified GUSI will display these two versions Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Rear Cover of PCD Case Cisco Public 12

Multi-lingual User Interface Both of PCDs and Pre-loaded Servers • Screen on left is for 78**H-*. * and 78**-H* machines This language selection is the first success menu display after boot • Screen on right is for 78**I-*. * and 78**-I* machines Language selection appears mid-way through installation procedure • PCD menus are all English – the installer’s language/locale selection does not take effect until after first logon to the newly installed OS • Language, locale and keyboard selections can always be changed later using “Regional Options” applet of Windows’ “Control Panel” Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 13

Error Message… Serve. RAID Firmware vs. Driver Mismatch • IBM Serve. RAID device drivers and the RAID controller’s BIOS & firmware must all three be at same version -- example: version 7. 10. 18 • The PCD images contain a specific Serve. RAID device driver version • Because of this, some supported IBM-based servers will require an upgrade or downgrade of their Serve. RAID BIOS/FW versions • At boot, the PCD solution looks for matching BIOS/FW and will halt to an error screen if the discovered BIOS/FW versions does not equal the driver version • The following servers will need field upgrade or downgrade of RAID ctrlr FW: Any MCS server with a product ID beginning with “MCS-7835 I-…”, “MCS-7845 I-…”, “MCS-7855 I-…” or “MCS-7865 I-…” will require upgrade Some IBM-branded x. Series-346 mfd after September 2005 will require downgrade • Upgrade / downgrade is accomplished using IBM Serve. RAID Manager Support CD supplied with the disc set Refer to the Cisco Technical Note named: “Upgrading or Downgrading Serve. RAID Firmware and BIOS on IBM Servers” • Upgrade / downgrade could not be automated in the PCD Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 14

Error Message… Incorrect Server • There is no hardware identification CD that needs to be booted first to identify which DVD to use • The rear of the DVD case lists which disc is usable with which server models • The media volume label could be used to remotely identify which disc is which Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 15

Error Message… Incorrect Disk Configuration • Two disk drives required in old and new 7825 s Older 7825*-*. * had two SCSI disks set as RAID 1 Newer 7825 -*1 have two SATA disks set as RAID 1 • Two SCSI disk drives required in any 7835 s • Four SCSI disk drives required in… 7845*-*. *-ECS 2 s • Six SCSI disk drives required in… 7845*-*. *-ECS 1 7845 -**-ECS 1 or –UC 1 • Eight SCSI disk drives required in… 7855 i-1. 5 -ECS 1 7865 i-1. 5 -ECS 1 Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 16

Informational Message… Could not locate LAC 2 • Below is a harmless message that may appear during use of the PCD on HP-based MCSes Would be seen following first reboot after Microsoft mini-setup completion as the subsequent installation completion script auto-runs Occurs because the second NIC is already disabled in BIOS Will only occur if a PCD has previously been run on the machine that would have disabled that second NIC in system BIOS or if the end user had disabled it in BIOS at some time in the past The installer must hit OK to clear so the install script can proceed Nothing further required – no negative side effects later, but occurrence may be removed in a future version of PCD Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 17

Language/Locale Setting for Default Administrator in PCD Disc 2 and Disc 4 One-time logout/login of default Admin after first logon • This is applicable only to the IBM-based server images in either pre-loaded MCSes or installed via disc 2 or 4 • Occurs only once after first default Administrator logon to Windows All accounts except the default “Administrator” already configured and reflect the language/locale settings chosen during image setup A script runs automatically to configure the default “Administrator”, but will not take effect until after that account logs in again The message below is displayed After logging out and logging back in, the default Administrator language/locale settings will then match all other users Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 18

Menu Logic Repeats Unavoidably on MCS-7845 H-#. #-**** and MCS-7845 -H 1 -***1 On some machines, the menu screen below and three subsequent screens will repeat after the erasure step which occurs after the first run through these screens • This is applicable only to execution of PCD discs 1 or 3 on HP-based machines • Occurs only in 7845 machines with more than two disk drives • No harm is done, but installer will have to repeat menu selections …then selected language confirmation screen …then HP SW license acceptance screen …then final caution before proceeding screen Will need to be walked through twice Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 19

Windows Product Activation (WPA) Every Windows 2003 instance must be activated • Cisco pre-activates all of the pre-loaded MCSes and via the PCDs (when it can) • When machines cannot be pre-activated the 25 -digit Certificate of Authenticity product key supplied with the PCDs must be used to activate the OS within 30 -days • Do not discard the DVD case -- it is the only place where this key can be found • If 30 -day grace period is allowed to expire without activating, the message below on the left will occur at the next reboot and logon will not be possible without activating • This one-time activation can be done over the Internet or over the phone • Do not pursue activation over the Internet if the machine has not been patched up to date Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 20

Q&A Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 21

Session Number: N/A Presentation_ID: N/A © 2005 Cisco Systems, Inc. All rights reserved. Cisco Public 22