TII Motorway Service Area Programme Universal Access Provision

TII Motorway Service Area Programme - Universal Access Provision By: Dónal Minnock – Operations Manager Revision 3 22/01/2020

Contents 1. 2. 3. 4. 5. 6. 7. 8. Introduction MSA Network TII MSAs Accessibility - Design and Measures Provided TII MSAs Accessibility – Monitoring, Enforcement & Improvement TII MSAs Accessibility – Audit Background and Requirements TII MSAs Accessibility - Audits Findings Future Actions by TII 2

1. Introduction Ø Background on TII’s Motorway Service Areas (MSA) Ø Insight to the accessibility services and facilities for persons with disabilities Ø How these services and facilities are inspected/monitored Ø Planned improvements Ø Future developments 3

2. National Motorway Service Areas (MSA) 4

3. TII Motorway Service Areas (MSA) Lusk North MSA – Tranche 1 Ø Contract • PPP contract • 25 year contract period Ø Opening Dates • Tranche 1 MSAs – 2010 • Tranche 2 MSAs - 2019 Ø PPP Cos (Operators) • Tranche 1 MSAs – Superstop (Applegreen) • Tranche 2 MSAs - Circle K Ø TII Management • TII Network Operations monitoring personnel • Jacobs Engineering providing technical support and monitoring and audit services on the management of the PPP Contract during operational phase. Gorey MSA – Tranche 2 5

4. TII MSAs Accessibility - Design and Measures Provided Ø Construction Design Standards Dropped Kerb and Automatic Door Entrance Ø Examples of existing internal accessibility measures in place • • Level access routes Assistance Alarms Automated doors and clear circulation through the amenity building Dedicated disabled toilet and showering facilities Dropped Kerb Accessible Toilet Facilities Accessible Parking Bays adjacent to Entrance 6

4. TII MSAs Accessibility - Design and Measures Provided Ø Examples of existing external accessibility measures in place • 2 disabled parking spaces adjacent to forecourt entrance to the amenity building. • Between 5 and 8 disabled parking spaces in the main parking area which are o typically about 20 m from the amenity building o include tactile paving, and dropped kerbs • Dropped Kerb Fuel. Service App in use on MSA T 1 Accessible Parking Bays adjacent to Entrance 7

5. TII MSAs Accessibility – Monitoring Ø Monitoring • PPP Co: o Mystery shopper programme checks aisle widths and disabled parking bay use o Staff check aisle widths, disabled parking, disabled toilet availability and cleanliness • TII o TII Network Operations personnel performing ad-hocspot checks. o Jacobs performs targeted audits of the facilities including accessibility. o Jacobs performs spot checks on: Aisle widths, disabled toilets, use/misuse of disabled parking bays, assistance alarms. 8

5. TII MSAs Accessibility – Enforcement & Improvement Ø Enforcement • Where infringement is found Non Conformance Report (NCR) is raised. • PPP Contract requires Quality Management System to be implemented and NCR’s managed • Persistent infringement can be escalated. Ø Improvement • PPP Co has taken measures, through staff training, to ensure aisle widths are above minimum • required and disabled parking bays are not being used improperly. This is being monitored by TII. Removal of ‘sweet trucks’, tool box talks, site supervisor daily checks, area manager spot checks (to supplement Mystery Shopper, TII spot checks & Jacobs audits and spot checks). Ø Continuous Monitoring • Experience shows that it is an ongoing process to ensure that aisle clearances are sustained and ‘creep’ does not occur. 9

6. TII MSAs Accessibility – Audit Background and Requirements Ø Audit Background • • Tranche 1 MSAs, o Compliant with 2010 Irish building regulations by 1 st January 2022. o Accessibility Audit to determine works required TII saw opportunity to broaden scope of audit: o Review other standards which may enhance service and facility provision (future proof ref BS: 8300) o Undertake a separate Tranche 2 MSA audit. § Sites are expected to be reported as having a high level of compliance. § Awaiting report from the same consultant as the MSA T 1 Audit. 10

6. TII MSAs Accessibility – Audit Background and Requirements . Ø Audit Requirements: Standard MSA T 1 To develop a list of work required Irish Building Regulations, Technical to the MSA T 1 to be compliant Guidance Document to Part M with this standard by 1 st January amendment, 2010 2022 MSA T 2 To ensure that the MSA T 2 are constructed in compliance with current regulations BS 8300: 2018, Code of Practice for the designof an accessible and inclusive built environmen Part 1: External Environment and Part 2: Buildings Develop a list of observations for improvements required to the MSA T 1 and MSA T 2 to be compliant with BS 8300: 2018. BS 8300 is not a regulatory document but provides for current best practice. Building for Everyone (Bf. E) - A universal Design Approach (2012) To develop a list of observaitons To ensure that the MSA T 2 for improvements required to the are constructed in MSA T 1 to be compliant with Bf. E, compliance with Bf. E, 2012. 11

7. TII MSAs Accessibility - Audits Findings Ø General • • Very limited non-compliance with the standards applied at construction stage. In many areas the minimum standards were exceeded. Good circulation between aisles Ø Positive Findings • • MSA T 1 use of Fuel. Service App A number of disabled customers indicated that staff were generally helpful and the facilities were easy to access and use. Accessible touch screen kiosk for hot food outlets (MSA T 2) The main circulation routes in the cafeteria area and leading to the toilet facilities are generally spacious. Accessible touch screen for ordering (Mc. Donalds Gorey) for wheelchair users/little people 12

7. TII MSAs Accessibility - Audits Findings Ø Areas for Improvement • • • Set down areas close to main entrances Parking for multi purpose vehicles with rear or side access Toilet facilities in MSA T 1 Self service counters / tray slides Easier access to tills in convenience store Better signage to accessible set down and parking at site entrance No enlarged cubicles in some MSA’s Tray slides are not continuous 13

7. TII MSAs Accessibility - Audits Findings Ø Aspirational Items • • Changing place facilities as per BS 8300 Toilet facilities in T 1 and ambulant/enlarged cubicles in T 2 (Gorey) Enlarged standard parking bays More inclusive children’s play facilities Better seating in picnic areas More accessible menus Measure to reduce noise and a provision of quiet space Improved access to electric charging bays Provide tables & seating that facilitate use by people with mobility impairments Some accessible facilities are available but could be improved 14

8. Future Actions by TII Ø Implementation of Accessibility Audit findings based on greatest benefit Ø Encouraging MSA PPP Cos to implement the Fuel. Service App across all sites and to include EV’s’ Ø Engaging with PPP Co’s to ensure their staff undertake disability awareness training. Ø Ensuring PPP Cos are reviewing the appropriateness of their Emergency Procedure Strategies (EPS) with respect to disability awareness. Ø Review recently launched JAM card and assess how it can be accommodated by PPP Co’s at TII MSA sites. Ø Carry on and continue with periodic and random spot checks of the MSA facilities for accessibility compliance issues/potential infringements. 15