Tiger Assist Program Kat Moreland Parking and Transportation
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Tiger Assist Program Kat Moreland, Parking and Transportation Services
What is Tiger Assist? Tiger Assist is an on-demand paratransit service for students, faculty, and staff with temporary or permanent mobility impairments offering transportation to and from any on-campus locations. Two 2017 Dodge Caravans with manual wheelchair ramp (5 passenger or 1 passenger + 1 wheelchair)
Service Timeline Fall 2015 – Tiger Assist Service began using Tiger Transit Buses and Electric Carts Fall 2016 – Tiger Assist Service expanded to using Rental Vans, PATS Explorer and Parking Enforcement Vehicles. Full Time staff member was dedicated to this program 8 hours per day. Feb 2017 – Tiger Assist branded vehicles placed into service March 2017 – David Page assumes responsibility of managing the Tiger Assist program and coordination of student schedules. Fall 2018 – Two vehicles in service become a necessary requirement to manage demand. Service capacity limits become relevant. Spring 2019 – Busiest semester to date. Fall 2019 – Lindsey Marcengill assumes responsibility of the Tiger Assist program
Who is allowed to use Tiger Assist? Any student who is approved by Student Accessibility Services after a review of their medical documentation. Any faculty or staff who is approved by the Office of Access and Equity after a review of their medical documentation.
Tiger Assist Ridership and Student Participants By Semester 23 1400 1193 1200 Total Rides Provided 25 18 1000 15 800 18 20 16 765 14 600 19 688 756 748 702 616 12 12 10 353 400 200 15 3 10 4 85 5 16 0 0 Fall 2015 Spring 2016 Fall 2016 Spring 2017 Fall 2017 Total Rides Spring 2018 Fall 2018 Total Students Spring 2019 Fall 2019 Spring 2020 Fall 2020 as of 10. 19. 20
What are the Keys to Our Success? 1. COMMUNICATION!! 2. Flexibility and Teamwork 3. Dedicated staff support 4. Respect for all parties involved - Students trying to get to class - Drivers navigating campus traffic - Overlapping and competing needs
THANK YOU to Lindsey Margengill and Chani Wilborne!! These two women are the rock stars that make this program happen.
Questions? Kat Moreland katerib@clemson. edu 864 -533 -4500
