Thurrock CVS VCFSE Covid19 Response Survey Thurrock CVS

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Thurrock CVS VCFSE Covid-19 Response Survey Thurrock CVS (Community Voluntary Services)

Thurrock CVS VCFSE Covid-19 Response Survey Thurrock CVS (Community Voluntary Services)

Thurrock CVS Survey introduction The purpose of this survey is to gather information on

Thurrock CVS Survey introduction The purpose of this survey is to gather information on the effect of Covid-19 on the VCFSE sector in Thurrock. The survey was conducted between 28 April and 27 May 2020 online and was available in a printable format. The respondents are representative of the varying types of support/services provided by the voluntary sector. The response was comparative to usual figures of annual sector surveys

Thurrock CVS Negative impacts experienced due to Covid-19 45% 13% 10% reported they have

Thurrock CVS Negative impacts experienced due to Covid-19 45% 13% 10% reported they have had to close reported they have had a substantial loss of income have had a loss of volunteers to support Over a quarter (26%) cited other impacts experienced due to Covid-19 including additional costs relating to relocating; purchasing equipment; remote communication software and staff training. *Respondents were able to give more than one answer Answers Responses None 3% We have had to close 45% Furloughed staff 3% Substantial loss of income 13% Loss of volunteers to support day to day business 10% Other 26% Percentage of respondents experiencing specific negative impacts

Thurrock CVS Service User Impact 34% 11% reported that between 0 -50 residents were

Thurrock CVS Service User Impact 34% 11% reported that between 0 -50 residents were not receiving services 11% 33% 0 -50 22% reported that between 100 -500 residents were not receiving services 51 -100 101 -500 500 -1000 22% 1000+ A varying amount of residents were reported as not receiving services due to the Covid-19 pandemic although many a large majority did not answer the question as it was unknown. 22% Percentage of respondents reporting number of service users affected

Thurrock CVS Residents Supported 15 k 36% residents have been supported during Covid-19 as

Thurrock CVS Residents Supported 15 k 36% residents have been supported during Covid-19 as reported by the respondents Outbound Methods Email Phone Calls have had to pick up service gaps that were not being delivered elsewhere from Public Sector or VCFE Video Conferencing Increased website support / services Outbound calls and other methods were used to keep in touch and check in with service users or the local community. Many gave a very loose estimation of amounts of purely methodology. House to house check-ins

Thurrock CVS Change of operation model 66% 16% 35% reported some change in regular

Thurrock CVS Change of operation model 66% 16% 35% reported some change in regular service delivery Outbound Methods Email changed their operation to emergency response reported no change in operating model Phone Calls Video Conferencing Increased website support / services The main ways that organisations have adapted is through alternative communication methods. An increase in outbound methods are seen from organisations usually visited by residents eg: places of worship Reactively resident associations have also reached out checking on neighbours offering support proactively *Respondents were able to give more than one answer House to house check-ins

Thurrock CVS Reserves 39% 29% Have had to use reserves reported they have had

Thurrock CVS Reserves 39% 29% Have had to use reserves reported they have had to use reserves reported they will have to continue to use reserves 29% 32% Of those organisations that are using reserves, some have used 10% where others have used 100%. The majority have used at least 30%. The recommendation from the Charity Commission is that organisations have at least 6 months of free reserves Yes No Not Applicable

Thurrock CVS Furlough of staff Furloughed staff 7% 48% 11% 6% reported that they

Thurrock CVS Furlough of staff Furloughed staff 7% 48% 11% 6% reported that they have had to furlough staff reported that furloughing staff was not applicable believe they will need to furlough additional staff in the future Of those organisations that did not furlough staff this is mainly due to the organisation not having paid staff and relied entirely on volunteers to operate their service 45% 48% Yes No Not Applicable

Thurrock CVS Experienced and expected losses Estimated expected losses for respondents over time £

Thurrock CVS Experienced and expected losses Estimated expected losses for respondents over time £ 107, 870 Estimated loss during Covid-19 from 18 respondents Next 12 months £ 240, 700 Estimated loss over the next 6 months from 20 respondents Next 6 months During Covid-19 There are significant losses from local organisations reported from the small sample size. Significantly several responders left a question mark instead of an estimated figure as they were unable to consider what losses may be incurred. 0 50000100000150000200000250000300000 £ losses

Thurrock CVS Emergency Funding Accessed Emergency Funding 26% 32% £ 40 k Respondents have

Thurrock CVS Emergency Funding Accessed Emergency Funding 26% 32% £ 40 k Respondents have accessed emergency funding Respondents have not accessed emergency funding as they felt it was not applicable or had not applied Amount of funding received as confirmed by respondents Sources of funding included Government grants, furlough scheme, Arts Council, Local Council relief. 5 respondents were awaiting a decision on funding Not Applicable / Applied No Yes

Thurrock CVS Volunteers Loss of volunteers 153 39% 5600 Volunteers lost during Covid-19 through

Thurrock CVS Volunteers Loss of volunteers 153 39% 5600 Volunteers lost during Covid-19 through self isolation as reported by respondents Percentage of lost volunteers as as reported by respondents Volunteer hours utilised by respondents to date Volunteer hours include unpaid staff hours Not applicable No Yes

Thurrock CVS Digital Technology 64% 25% Respondents have been able to use digital technology

Thurrock CVS Digital Technology 64% 25% Respondents have been able to use digital technology to support service offer Reasons why digital technology was not used during Covid-19 Respondents reported using digital technology was not applicable Clients either not accessible through digital technology or already being utilised £ 75 k invested in additional technology to enable staff / volunteers to work differently 30% of respondents needed to invest in additional training for staff / volunteers

Thurrock CVS Buildings 13% Landlord Respondents are struggling to pay rent / mortgage 57%

Thurrock CVS Buildings 13% Landlord Respondents are struggling to pay rent / mortgage 57% 16% Local Authority VCFSE 19% Private Most organisations did not have premises that responded to the survey The majority of respondents were tenants of VCFSE and then Local Authority This represents a larger impact on VCFSE landlords who may not have access of ability to provide rent relief for tenants Self Owned Not Applicable 4% 4%

Thurrock CVS Help from Trustees 89% 64% Respondents reported that Trustees have supported with

Thurrock CVS Help from Trustees 89% 64% Respondents reported that Trustees have supported with technology Help from Trustees Respondents reported that Trustees had delegated responsibility Most organisations did not have premises that responded to the survey Adapted to modern technology Yes Delegated responsibility No

Thurrock CVS Positive impacts experienced due to Covid-19 24% 22% 24% Respondents report staff

Thurrock CVS Positive impacts experienced due to Covid-19 24% 22% 24% Respondents report staff working remotely s a positive 20% 33% Respondents reported variation in services / support provided to residents as a positive 18% 16% Staff remote working More collaboration and partnerships with others Other positives include the ability to consider virtual services for future; work life balance, team spirit and online income increase Increased resident / client resilience ABCD - Communities and neighbours feel more connected and are supporting each other more Variation in services / support provided to residents

Jo b vi t or e ar C pp Su te e ce nc

Jo b vi t or e ar C pp Su te e ce nc ol e t ce dv i Ad Vi pi es /R al ga l Le xu Se s er or ar C tic es D om t. A eb D y em en av re Be ilit ab is D ty ss ne ss er llin g ov /p el e om H s Ba nk se ou n C cy ca vo Ad s de ci ui kn es ic /S /S lth ea lth H od al Fo ic ys Ph ta l. H ea M en Thurrock CVS Expected increase in support needs

Thurrock CVS Resources Cashflow 52% Respondents reported they do not have resources to cope

Thurrock CVS Resources Cashflow 52% Respondents reported they do not have resources to cope with the predicted demand 35% Increase Decrease 65% 6% 65% Respondents expect to make redundancies in the next 6 months Respondents believe their cash flow will decrease in the next 6 -12 months 9% Free Reserves Increase 91% Respondents believe their free reserves will decrease in the next 6 -12 months Decrease 91%

Thurrock CVS Future planning 51% Respondents reported they will need to rewrite strategic/business plan

Thurrock CVS Future planning 51% Respondents reported they will need to rewrite strategic/business plan 49% 51% Respondents expect to be removing objectives and deliverables Rewrite strategic /business plan Remove objectives and deliverables

Thurrock CVS Covid-19 Predictions At the start of the pandemic, we asked the VCFSE

Thurrock CVS Covid-19 Predictions At the start of the pandemic, we asked the VCFSE sector in Thurrock how they were responding, what their concerns were and where they felt they would need support. Over half (51%) had a contingency plan and the highest concern for some was the ability to run services (19%). A greater amount of services have had to close then was predicted (40% predicted – 45% actual). Funding was a concern, however at the point of this survey over 40 K had been received with additional funding awaiting decision. A reasonably small amount of respondents are struggling to pay rent for buildings, but many within this survey do not rely on rented premises to run services or support. Noticeably when comparing both surveys, there were more responders to the first survey than the second (54 compared to 33). This makes predictions difficult as direction of travel and resilience during the Covid-19 for organisations cannot be accurately measured.