ThreeLegged Stool Three Things for Business Success The

Three-Legged Stool Three Things for Business Success

The purpose… • To create a vision. . • To capture the opportunities and build the business… so that when your customers leave your business they think of caring, integrity, kindness, trust, and empathy! And they think of YOU! 2

Ravi ng-f a n Cu stom ers Business Success 3

Raving-fan Customers feel like you share their vision and meet their needs. Customers spread word of how great your business is. Customers want to trade with you. You fulfill your customers needs consistently and repeatedly. 4

ng-f a n Cu stom ers Gung-ho Employees Ravi Business Success 5

Gung-ho Employees Owner, employees, and customers have a shared vision driving value creation. Employees feel like they have the ability to act as owner with their shared vision and talents. Employees are compensated based on value created. Employees feel fulfilled. 6

ng-f a n Cu stom ers cia n a Fin l s s e c Suc Gung-ho Employees Ravi Business Success 7

Financial Success Created by voluntary exchange. Marginal Benefit > Marginal Cost resulting in profit for both sides. Property rights (including intellectual property) protected. 8

ng-f a n Cu stom ers cia n a Fin l s s e c Suc Gung-ho Employees Ravi MUST have all THREE! Business Success 9

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