Thomas Baron GS GLM 25 March 2013 Vidyo

Thomas Baron GS GLM – 25 March 2013 Vidyo and CERN Collaboration Services

• • • Universal Videoconference with Vidyo Conference Rooms Service Webcast & Recording Service Indico Service Public Displays Service

Videoconference at CERN • • • EVO since the late 90 s Built on the requirements of HEP communities Tendering needed in 2008 following EVO’s change of business model • • Setup of a committee (LCEB) with representatives of major user communities Establishing requirements Informal market survey Only two products could cope with specs Pilot for 6 months Selection of Vidyo 1 st January 2013: end of EVO support at CERN

Vidyo: Company Profile • Based in Hackensack NJ, USA • • Founded 2005 250+ employees 60+ in R&D Industry traction • • Based on multiple patents around h 264 SVC Several major OEMs: Google+ hangouts, HP, Nintendo Wii U 50+ worldwide service providers 3000 s customers

Vidyo at CERN • • Since December 2011 Universal videoconference system From Vidyo clients (connection through Vidyo routers) • • • From 3 rd-party clients (through Vidyo gateways) • • Desktops (Windows, Mac. OSX, selected linux flavors) Mobile devices (i. OS and Android) Rooms (CERN VC rooms) to the H 323/SIP protocols Phones Strong points • • • Extensible (several hundreds in a single meeting) Very small latency (natural interactions) Good A/V quality and resilience/adaptability to poor network conditions Simple interface Good integration possibilities

Vidyo Service Scale ~20000 users • 800 -1600 connections • 21 -168 H 323 (rooms) • 12 recordings •

Vidyo Eligible Users • Anyone with a valid CERN account • • • Register at https: //account. cern. ch/account/ “Services” link can participate in meetings create virtual rooms invite other users moderate meetings Non-CERN users • can participate as guests

Vidyo Worldwide Service Topology Portals 2 Routers 20 Router Gateways 10 Proxy

Vidyo: Usage Evolution

Vidyo: Usage Evolution

Usage Evolution • Current peaks • • • max Simultaneous connections: ~750 max number of people in one meeting: 252 max phone usage: 100 k minutes in 1 month more than 3200 meetings per month more than 5000 distinct users and 3000 Guests per month more than 18000 clients have been installed (mobile and desktop)

Vidyo Client Main Features • Main features • Up to 8 videos displayed – last speakers • Number and display format selectable • Self view • • • Multiple screen and window sharing List of participants Firewall traversal • Using http proxy

Access From Desktops Indico • • Participants • Managers Vidyo portal

Access from CERN Meeting Rooms Room VC equipment This PC

Access from non-CERN meeting rooms IVR: dial gateway IP CERN or Internet 2

Access from Phones • Dial one of • • • Geneva (CH): +41225330322 Tool free number (US): +18665777460 London (UK): +442030510622 Madrid (SP) +34911233708 Tokyo (JP) +81345790501 Nikhef (NL): +31207165248 Desy (DE) +494089981350 Cesnet (CZ) +420950072376 Enter the meeting extension and «#»

Service Evolution • • New client with integrated chat - Q 2 2013 New phone access points in CERN collaborating institutes - 2013 Skype gateway – Q 2 2013 Linux consolidation – Q 2 2013 Recording – Q 3 2013 Webcasting SSO?

Service Support • 1 st level: CERN Service Desk Rooms, presence • 2 nd level: • 3 rd level: Serco onsite technicians Vidyo Engineers CERN Engineers

Service Support

VC/Vidyo use cases • • • Work meetings Point 2 point calls Distance learning Public outreach: Masterclasses Remote Operation Centers Recruitment interviews

Equipment • Rooms • • • Desktops • • H 323/SIP videoconference devices Vidyo room systems Webcam Echo-cancellation table microphone Headset Tablets

Vidyo • info: • • status page: • • http: //cern. ch/vidyo http: //avc-dashboard. web. cern. ch/Vidyo contact: • vidyo-support@cern. ch User training is available in the CERN technical training catalogue

Conference Rooms Service

Conference Rooms Service • Activities • • • Equipment standardisation Meeting room A/V design Meeting room installation coordination Equipment monitoring Preventive maintenance Corrective maintenance and Technical support

Conference Rooms Service • Proposal to take over management of CERN meeting rooms Each department remains the owner Room management delegated to IT Room upgrade/maintenance cost billed to department The equipment must be standardized and networked SLA available • • • Resources: Outsourced team of 5 for operation (extensible) Two staff • • One CERN service manager An additional technical expert

Conference Rooms Service • Service coverage CERN rooms 139 117 managed unmanaged GS rooms 14 11 managed unmanaged

Conference Rooms Service • Why using the service ? • • • Standardise equipment: uniform room management ease of use Monitoring of equipment and regular maintenance reliability Available support and technical contact getting help

Conference Rooms Service • Main strategy • • • Same setup/equipment everywhere Remote monitoring (projectors, PCs, VCs, screens) Preventive maintenance (lamp change, filters, battery replacement, regular visits, managed PC) Backed-up with professional tools (infor. EAM, Service. Now) Incident management

Conference Rooms Service • Future plans & research • • Improving the equipment monitoring Provide better service indicators • Real room usage • Investment plans • • E-locks? Interactive room panels • Information display • On location room booking • Support request

Conference Rooms Service • info • • status page • • http: //cern. ch/conference-rooms http: //avcdashboard. web. cern. ch/Conference%20 rooms contact • conferencerooms-support@cern. ch

Webcast & Recording Services

Webcast & Recording Services • Service available in equipped rooms: • • • • BE Auditorium Meyrin (6/2 -024) Council Chamber (503/1 -001) Filtration Plant (222/R-001) Globe 1 st floor (80/1 -001) IT Amphitheatre (31/3 -004) Main Amphitheatre (500/1 -001) Room Andersson (40/S 2 -A 01) Room Curie (40/S 2 -C 01) Room Georges Charpak (60/6 -015) TH Conference Room (4/3 -006) Training Center Room 11 (593 -R-010) Kjell Johnsen (30 -07 -18) ATLAS Point 1 (3162 -1 -K 01)

Webcast & Recording Services • Live Webcast • • Usually 2 videos (speaker and slides) Viewing on all platforms including mobiles Internal capacity: ~4000 simultaneous viewers Contract with Global CDN company (Limelight) • 4 th July: ~500 k unique viewers; 56 k simultaneous • http: //webcast. cern. ch

Webcast & Recording Services • Recording • • Published on CDS with a link on Indico page Dynamic and interactive playback interface

Webcast & Recording Services • Service requests through Indico “Video Services” (separate requests for webcast and recording)

Webcast & Recording Services • site • • info • • http: //informationtechnology. web. cern. ch/services/fe/webcast status page • • http: //webcast. cern. ch http: //avc-dashboard. web. cern. ch/Webcast contact • Webcast-support@cern. ch

Indico Service

Indico Service • THE CERN hub for event management • • • Meeting and conference planning and organisation (schedule, document management, registration, epayment, etc. ) Central repository and long-term archive of event-related documents Physical room bookings Collaboration services bookings Chat interface

Indico Service • site • • info • • http: //informationtechnology. web. cern. ch/services/fe/indico status page • • http: //indico. cern. ch http: //avc-dashboard. web. cern. ch/Indico contact • Indico-support@cern. ch

Public Displays Service

Public Displays Service • • • Network of connected information screens One central server Implemented using the Scala solution Central management web interface Service available for consulting on your specific needs

Public Displays Service Currently managing 49 screens • General Information Screens: 8 screens in the 3 restaurants •

Public Displays Service � Conference Rooms attached screens

Public Displays Service • General Meeting announcement

Public Displays Service • Interactive information points

Public Displays Service • ATLAS TV channels

Public Displays Service • info • • status page • • http: //informationtechnology. web. cern. ch/services/publicinformation-displays http: //avcdashboard. web. cern. ch/Public%20 Screens contact • publicscreens-support@cern. ch

Thank you for your attention Questions Contact me: Thomas Baron (IT-CIS-AVC) Thomas. baron@cern. ch

Backup Slides

Vidyo SLD AV quality • Aggregated video resolution on Vidyo. Desktop client: 1080 p 30 FPS • • The resolution will vary according to the PC hardware and available bandwidth. The audio codec the Vidyo client can currently provide is Speex ultra-wideband • • Adaptable echo suppression built-in All desktop software client versions will be able to achieve these quality levels given the appropriate hardware support and bandwidth Officially Supported clients • • • Mobile Clients • Android-based devices (client available via the Android Market) • i. OS devices (i. Phones and i. Pads) via the App. Store • Recommended devices: Motorola Xoom, Motorola Atrix, i. Phone 4, i. Pad 2 H. 323/SIP terminals Phones • • • Windows XP, Vista or 7, (32 and 64 bits) Mac OS X “ Leopard” 10. 5 or higher Linux SLC 5+ (32 and 64 bits) Ubuntu (32 and 64 bits) Fedora Core 14+ (32 and 64 bits) Debian 5+ (32 and 64 bits) Open. SUSE 12. 1+