This is Retail Vertical Overview Retail Vertical Overview

This is Retail Vertical Overview

Retail Vertical Overview Defining the Vertical Current Market and Key Players Critical Business Issues and WFG! Solutions Additional Resources Myworkforcego. com

Retail Overview Traditional Retail Hospitality Dining Entertainment Myworkforcego. com

Retail Overview Traditional Retail Myworkforcego. com

Sub Verticals Traditional Retail • Grocery Whole Foods • Big Box Kohl’s • Specialty Nike Myworkforcego. com

Retail Overview Hospitality Myworkforcego. com

Sub Verticals Hospitality • Lodging Marriot • Casinos MGM Resorts Myworkforcego. com

Retail Overview Dining Myworkforcego. com

Sub Verticals Dining • Casual Dining Red Robin • Quick Serve Starbucks Myworkforcego. com

Retail Overview Entertainment Myworkforcego. com

Sub Verticals Entertainment • Theaters Regal Cinemas • Theme Parks Universal Studios Myworkforcego. com

Traditional Retail Market • Anyone with stores. Drivers • Increase sales by providing the best customer experience • Decrease/ Control Costs through a better labor spend • Improve Compliance Create annual sales and labor budgets, and near term predictive sales forecasts Opportunities • Manual Processes • Legacy Systems • Schedules not aligned with customer demand • Reporting is after the fact, not actionable Create a best fit schedule to meet customer/traffic demand within those budgets Adding Value Provide time tracking to measure against labor plans and pay people properly Reporting tools provide KPI monitoring to measure and correct performance during the week. Myworkforcego. com

Dining Market Opportunities Drivers • Casual Dining • Compliance • High Turnover • Quick Serve Restaurants • Employee Retention • Franchises • Manufacturing and Distribution (Panera). • Better scheduling tools • High labor cost compared to sales (2535%) • First to get class action suits • Cost Reduction Hire the best employees, keep them longer Improved Guest experience Adding value Labor law compliance to stay out of the press Myworkforcego. com Control labor costs

Hospitality • Hotels, Resorts, Casinos, Property Management companies Opportunities Drivers Market • Cloud/Shared Services • Accurate pay • Employee Retention • Guest Experience Hire the best employees, keep them longer • Complex Union labor requirements • Diverse staffing mix • Laws that only affect their industry Improved Guest experience Adding value Labor law compliance to stay out of the press Myworkforcego. com Control labor costs

Entertainment Market • Theme Parks, Sports Venues, Golf Clubs, Museums Drivers Opportunities • Cloud/Shared Services • Accurate pay • Large population of employees under 18 • Employee Retention • Diverse staffing mix • Guest Experience • All about guest experience Manage and monitor Minors Improved Guest experience Adding value Diverse data collection methods Myworkforcego. com Flexible configuration, yet Centralized control

Key Influencers Traditional Retail/Dining Hospitality • Operations – Operations Executives – Labor Planning Team – Field Directors • Finance – Finance Officers – Budget Team – Payroll – VP Dining Outlets – VP Rooms – VP Guest Experience • Finance – Finance Officers/VP – Business Officers • HR – Human Resource Director – Payroll Director – Human Resource Director/VP • IT – CIO – Architecture Team – IT Standards Team • IT – CIO – Security Officers (Cloud) • Other – Franchise Community – Corporate Counsel – Store Managers Myworkforcego. com

Key Influencers Entertainment • Finance – Finance Officers – Budget Team – Payroll • HR – Human Resource Director/VP • IT – CIO – Architecture Team • Other – Entertainment Team (Shows) – Entertainment Team (Attractions) – F&B Team Myworkforcego. com

Critical Business Issues • Increase Store Productivity • Improve Visibility and Control • Mitigate Compliance Risk • Improve The Quality of Your Workforce Myworkforcego. com

Forecasting and Scheduling Have a Dramatic Impact on Business REAL WORLD SATURDAY CUSTOMER TRAFFIC 25% 20% ■ Traffic 15% 10% 5% 0% 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm Saturday represents 37% of total store sales – Customer traffic increases through the afternoon… Myworkforcego. com

Traffic Is Up But Sales Drop Off REAL WORLD SATURDAY CUSTOMER SALES 25% ■ Sales 20% ■ Traffic 15% 10% 5% 0% 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm …but store sales don’t keep pace. Myworkforcego. com

Wasted Expense and Loss of Sales REAL WORLD SATURDAY SCHEDULE COVERAGE 25% 20% 15% 10% 5% 0% 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm Over-scheduling Results in Under-scheduling Results in Increased Labor Expense Decreased Sales & Customer Satisfaction Myworkforcego. com

Forecast Accurately Forecast Sales Sat 6 am 12 6 pm Calculate an accurate forecast based on historical and current business drivers Myworkforcego. com Sun 6 am Key Benefits Account For Seasonal Variations • Annual Events • Holidays season

Forecast Accurately Forecast Workload Sat 6 am 12 6 pm = 94. 5 hours Forecasting to 1 hour = Sun 6 am 92% Match to theoretical forecast Forecasting to 15 minutes = = 88. 3 hours 99% Match to theoretical forecast = 87. 5 hours Forecasting exactly = 100% Match to theoretical forecast The best balance of accuracy and practicality Myworkforcego. com

Plan Accurately Forecasted Lisa Workload Kylene Carol Liz Charlie 6 am Dan Linda Drew Sat Kathy Beth Jennifer 12 6 pm Sophisticated optimization algorithm converges on “best fit” schedule Nancy Sun 6 am Key Benefits Control labor cost • Minimize over coverage Improve Productivity • Workforce aligned with customer demand Myworkforcego. com

Execute Consistently Forecast Lisa Workload Kylene Open Liz Charlie 6 am Dan Linda Drew Sat Kathy Beth Jennifer 12 6 pm Nancy Sun 6 am Key Benefits Identify most appropriate replacement while maintaining compliance Control Labor Cost • Minimize OT Minimize Compliance Risk • Automate scheduling policies Improve Productivity/Morale • Honor availability/preferences Myworkforcego. com

Handle Complex, Changing Labor Laws • • Centralized Policy Administration Audit Trails Centralized Visibility Uniform Enforcement • • Reduce Costs Minimize Risk Create Fair Environment Deter Legal Action Myworkforcego. com

Customer Success Stories Store Productivity • + 2. 7% conversion rates • Optimization increases Deli Sales • “Double-digit” productivity gains Visibility and Control • . 58% reduction in labor % to sales • 25% increase in customer satisfaction • Greater consistency across stores Compliance • Minor age employee work rules • Meal, break, and key-holder coverage • Union contracts Workforce Quality • 30% reduction in turnover • $1. 4 m annual savings • 900 applications processed in 4 days Most Widely Adopted and Deployed Myworkforcego. com

Scheduling & Forecasting Impact CONTROLLED LABOR COST • . 7% increase in sales • 6% increase in sales per labor hour • 3% increase in conversion rate MINIMIZED COMPLIANCE RISK • 1% reduction in payroll IMPROVED WORKFORCE PRODUCTIVITY • Highly manual and error-prone scheduling process replace with automated process Myworkforcego. com 6% Increase in Sales per labor hour

Scheduling & Forecasting Impact CONTROLLED LABOR COST • 2% increase in productivity across all stores MINIMIZED COMPLIANCE RISK • Reduction in payroll through schedule enforcement at the clock IMPROVED WORKFORCE PRODUCTIVITY • Outdated workforce management system replaced with Workforce Go! with automated scheduling compliance Myworkforcego. com 2% Increase in productivity across all stores