Third Asia Pacific Management Research Conference APMRC 2019

Third Asia Pacific Management Research Conference (APMRC 2019) Keynote Speech on Supply Chain Management in Tourism Industry By Prof. Dr. Md. Mamun Habib BRAC Business School (BBS), BRAC University, Bangladesh Visiting Scientist, University of Texas, Arlington (UTA), USA Editor-in-Chief, International Journal of Supply Chain Management (IJSCM), UK mamunhabib@bracu. ac. bd, mamunhabib@gmail. com Hosted by PPM School of Management, Indonesia November 13 -15, 2019

Rationale Basic Supply Chain 3 Entities 1. Raw Materials, Finished Products 2. Suppliers, Customers 3. Flow of goods (services), information, funds

Rationale Basic Supply Chain (for Manufacturing Industry) 3

Rationale Basic Supply Chain (for Service Industry) Supplier Raw Materials Service Provider Customer Consumer Finished Products 4

Applications • Manufacturing Industries • • Vegetable SC Poultry SC Fishing SC RMG SC Textile SC Apparel SC Pharmaceuticals SC Stationery SC • Service Industries • • • Education SC Hospital SC Tourism SC Banking SC Insurance SC 5

Necessity of SCM Supply chain management (SCM) is needed for various reasons (Stevenson, 2002) • • • improving operations better outsourcing increasing profits enhancing customer satisfaction generating quality outcomes tackling competitive pressures increasing globalization increasing importance of E-commerce growing complexity of supply chains 6

Evolutionary Timeline of SCM 7

A Comparative Analysis of SCM in Different Arenas • • • Most supply chain management (SCM) literature focuses on the manufacturing industry Only little literature on SCM in the service industry Very few research papers on SCM in the academia 8

Literature Review SCM in the Manufacturing Industry • SCM in the RMG Industry • SCM in the Fishing Industry • SCM in the Textile Industry 9

SCM in the RMG Industry 10

SCM in the Fishing Industry Account Holder Paiker-I Pangas (live) Nikari Aratdar Depot Processing Plant Overseas Consumer Bepari Overseas supply chain Rohu, Catla, Tilapia Paiker-II Fish Farmer Aratdar Retailer Consumer Domestic Consumer Paiker Local market Paiker Retailer Domestic supply chain Paiker Retailer Distant market Supply Chains of Pangas, rohu, Catla, Tilapia in Bangladesh Aratdar Supply Chain of Hilsha in Bangladesh 11

SCM in the Textile Industry A typical Textile Supply Chain Modified Textile Supply Chain 12

SCM in the Service Industry • Education Supply Chain Model - Integrated Tertiary Educational Supply Chain Management (ITESCM) Model 13

Model Development Theoretical Frameworks § O’Brien and Kenneth (1996) reported the results from a survey conducted among students and employers. § Lau (2007) performed an in-depth case study approach to developing an educational supply chain as the ‘student’ and the ‘research’ supply chain for the City University of Hong Kong. 14

Model Development (Continued) Holistic View of Educational Supply Chain 15

Model Development (Continued) Simplified Form of Supply Chain Management for the Universities 16

Model Development (Continued) An Integrated Supply Chain for the Universities 17

Model Development (Continued) Suppliers of the Universities 18

Model Development (Continued) Customers of the Universities 19

ITESCM Model Development (Continued) Three decision levels in the Universities 20

Model Development (Continued) Final Outcomes 1. Graduates with Desirable Quality a) Graduates Benchmarking b) Graduates Value Enhancement 2. Quality Research Outcomes Problem solution, pure theory, internal and external projects applications, thesis findings, research publications, or research findings, etc. 21

ITESCM Model 22

• SCM in the manufacturing industry has attracted widespread research interest over the past two decades, whereas studies of SCM in the tourism industry are very limited. • Stakeholders in the tourism industry interact with each other to resolve their divergent business objectives across different operating systems. • The potential benefit of considering not only individual enterprises but also the tourism value chain becomes evident. 23

Tourism Characteristics and Issues 24

Coherent View of TSCM 25

Typical Tourism Supply Chain 26

Tourism Supply Chain Management in South Africa 27

• This paper provides a systematic review of current tourism studies from the TSCM perspective and develops a framework for TSCM research that should be of great value not only to those who wish to extend their research into this new and exciting area, but also to tourism and hospitality decision makers. • The paper also identifies key research questions in TSCM worthy of future theoretical and empirical exploration. 28

Questions & Answers THANK YOU FOR YOUR ATTENTION ! 29