- Slides: 10
Think Local Act Personal – KARE New Directions Learning Event, Tullamore Court Hotel, May 18 th 2016.
Overall Change / Reconfiguration § Why we needed to change – New Directions National Policy § Who would we support in a different way: 9 individuals who use our service who live in two community houses in Naas to get their support from their home § How we delivered the support: Moved resources from day services to support individuals
Practical Steps taken • Communication: Local level. Organisational level. • Reconfiguring finances: Pay and Non Pay. • Staffing
Challenges § Staff roles changing § Staff’s view that individuals would ‘miss local service or needed to start their day from local service’ § Individuals missing the local service, seeing their friends, hearing the news!! § HIQA – change of focus for community houses to play an active role in the development of the Individuals person centred supported plan.
Overcoming the Challenges • Staff benefit from changing shifts – work life balance • Individuals supported to meeting their friends in different ways and at different times • Individuals were sharing different / more varied news in the evenings • Redefined our Individualised Planning Process with clear roles and responsibilities for all stakeholders.
Service Users opinion “I am a very busy man…I am meeting a lot more people than before. I love going to the Social Club in Sallins. There are so many women there that love me! back to I have a very busy week. I have great support from TLAP staff. I can now travel independently on the bus to Kildare for my course. I travel independently to Newbridge and my family home in Rathangan. You will never guess where I could be… You have to phone me if you need me. Leave a message and I’ll get you…. "
Service Users opinion “It’s nice to stay in the house in the morning. I like to start the day in my own time and I love my morning routine. “I love having my own space in my apartment and staff support me to do the things in the community that I like to do; Aqua Aerobics, Bowling, Cinema, Swimming and my Voluntary Work”.
Benefits for the Individuals ØImproved lifestyle, more meaningful day / week / life! ØContinuity of support ØActive Citizenship
Changes for the Service Provider § For the Workforce Ø Improved job satisfaction ØLess admin for staff / leader § HR Department ØUpdated Job Descriptions § Accounts Department ØChanged how we manage financial data
Changes for the Service Provider § Community perception ØChanged role in the neighbourhood § Adult Supports Øreflecting on service delivery