Theme 2 Building a Business 2 5 Making

Theme 2 Building a Business 2. 5 Making HR Decisions 2. 5. 2 Communication GCSE Business

Challenge Outcomes GCSE Business 2. 5 Making HR decisions

Communication What is communication? Communication is about the sending and receiving of information. It can be: Internal – within the biz, External – involving members outside of the biz Formal – communication that follows the structured of the organisation Informal – Communication that does not follow the structures of the biz Horizontal – between members of the biz on the same level of the hierarchy Vertical – between members of the biz on different levels of the hierarchy GCSE Business 2. 5 Making HR decisions

Communication in a business Communication takes many different forms. Task: Consider how many different methods of communication exist in a business. Make a list. E-mail Telephone Fax Text message Instant Messege Social media Written document Presentation Video conference GCSE Business Speech Body language Gestures Newsletter Flyer Report Memo Notice board poster VOIP - Skype There may be more! 2. 5 Making HR decisions

Communication in a business Communication is not just verbal, it can be non verbal. Check out what these body language and gestures say? GCSE Business 2. 5 Making HR decisions

The communication process THE SENDER (initiates the communication) MESSAGE (the info that is transmitted) MEDIUM (how the message is passed on) RECEIVER (audience at whom the message is targeted) FEEDBACK (was the message received and understood? ) GCSE Business 2. 5 Making HR decisions

Barriers to communication Communication is not always effective. Sometimes there are barriers that stop the communication being effective. Jargon – technical language that can be difficult to understand Language - vocabulary that is not understood by the receiver – e. g. a vocabulary that the receiver will understand. Noise - background noise, distractions. Overload – the message contains too much information Relationship - between sender and receiver. Insufficient information –the message does not contain enough information GCSE Business for each of these barriers – think about the IMPACT on the business. 2. 5 Making HR decisions

The impact of poor communication Insufficient information If staff don’t receive enough information, they can be confused on what needs to be done, or they might complete tasks incorrectly. This can impact on productivity. Excessive information Information overload can mean staff don’t know which information is the most important, and might miss key information, which could impact on productivity and efficiency. Either of these situation can have a negative impact on the business. Staff will be confused and can become demotivated. GCSE Business for each of these barriers – think about the IMPACT on the business. 2. 5 Making HR decisions

Assess: Lets test your understanding…… GCSE Business 2. 5 Making HR decisions