The Walt Disney Company RISK MANAGEMENT CAL STATE

The Walt Disney Company RISK MANAGEMENT CAL STATE NORTHRIDGE OCTOBER 2017

MEDIA NETWORKS 2

STUDIO ENTERTAINMENT 3

PARKS & RESORTS 4

CONSUMER PRODUCTS & INTERACTIVE 5

PERFORMANCE EXCELLENCE Performance Excellence

OUR THREE KEY MESSAGES • Our reputation is our greatest asset. • Almost every accidental loss is preventable. • Every Cast Member is a part of the Risk Management Process.

ELEMENTS OF THE DISNEY SHOW Safety Courtesy Efficiency Show

OUR PURPOSE IN RISK MANAGEMENT As part of the organization: “to protect the assets of The Walt Disney Company at the lowest possible long-term cost” As a team of professionals: “to provide the highest quality technical and professional services for the protection and experience of our Guests, Cast, Property and Business Partners”

DISNEY RISK MANAGEMENT Risk Planning & Protection & Processes Prevention Management People: “Cast Members” And Business Partners

PLANNING & PROCESS Formed March ‘ 02 for: • Property – Earthquake – Fire – Wind – Flood • Deductible Buy-Downs Formed January ‘ 03 for: • Workers’ Compensation • General Liability • Auto Liability • Entertainment – Production Package – E&O • Pollution Liability

AFTER GRADUATION… • College internship • Junior Adjuster at TPA • Case Manager at Liberty Mutual Insurance. • Liberty Mutual is known in the insurance industry for their extensive training programs.

FROM INSURANCE CO. TO DISNEY • Dedicated Disney Adjuster • Know your clients and colleagues • Partnership is key • Every meeting is like a job interview • Take advantage of opportunities

DAILY ROLE • Various roles within Risk Mgmt. (safety, production, finance, international, construction) • Current role: Manager • Monitor WC, AL, GL claims • Supervise TPA adjusters • Partner with HR, ER, Product Integrity, Medical Dept, Legal (in-house & outside counsel) • Develop strategies to reduce claim dollars and effectively manage claims • Liaison role for injured party for “best bad experience”

DIFFERENT TYPES OF CLAIMS • Workers’ Compensation – Various occupations & locations – Difference in production, animation, stagehands, attorneys • General Liability – Theaters, Disney Stores – On location for ESPN, News, Radio – Product claims • Auto Liability – ENG News vans – Production vehicles

PARTNERSHIP EXAMPLES • Communication is key • Catastrophic accidents • Stories in press – brand protection

QUALITY IN ACTION “Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal. ” The Disney Walt Disney

QUESTIONS Stephanie. K. Conner@Disney. com

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