The Voice of Nursing Community of Practice Forums

The Voice of Nursing Community of Practice Forums (Co. P) Forums SCAL/Irvine Medical Center August 20 th, 2015 Presenters: Harmony Gamez, Nancy Mc. Neill, Wendy Cortez (INTERNAL ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONALUSE PATIENT

KPOC-Irvine Medical Center Executive Sponsor Champion Project Lead Mark Costa Ruby Gill Harmony Gamez Executive Director Chief Nurse Executive Project Manager II INSPIRATION Team Leads INFRASTRUCTURE Team Leads Ever Del. Rosario Rhonda Infante & & Elizabeth Miller Tuyen Nguyen (INTERNAL ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 2 USE 2 EDUCATION Team Leads EVALUATION Team Leads Wendy Cortez Nancy Mc. Neill & & Tony Patriarca Jillian Garcia

Results As of Date UP! Elevating Nursing Professional Practice (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 3

UP! Elevating Nursing Professional Practice Ø Infrastructure: Empathy Ø Nurse Communication: Peer to Peer Feedback Ø Education: Promoted Life-Long Learning Ø Evaluation: Self-Evaluation Tool Ø Inspiration: Promoted Teamwork Using Reward & Recognition Programs (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 4

Empathy Video & Time for Reflection Why Did You Became A Nurse? (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 5

Partnered with Nurse Communication Team Hospital Medical Errors Kill 98, 000 Americans Each Year http: //www. howardluksmd. com/orthopedic-social-media/your-role-in-avoiding-medical-errors/ 2014. 12. 16 (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 6

Peer to Peer Feedback Ø Initial Peer to Peer Training October 2014 with Nurse Communication Champions § ANA Defined Ø Champions Lead Socialization of Peer to Peer Feedback to Nursing Staff § Collaborative Nature of Providing High Quality, Safe Care § Benefits of Peer Driven Feedback § How to Provide Peer Feedback Successes Ø Implemented Peer to Peer Feedback as a Part of all Nursing Committee Responsibilities Ø Collaborating with our Regional Professional Practice Director, Regional Labor Leadership, and Other SCAL Med Centers to Create a Consistent Approach (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 7

Promoted Life-Long Learning Ø Ben Hudnall Resources Ø Unit Competition for Degrees and Certifications Ø Entries of degrees in My. HR Increased Degrees Reported by 41% Before VON (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT After VON 8

Promoted Life-Long Learning Ø Ben Hudnall Funded Specialty Certification Review Courses Ø Hosting On-Site College Courses Ø Ø RN to BSN MSN Ø Pending Data Reports on Staff & Nurse Leaders Enrolled in School “Well I said I'd never go back to school but now I have been motivated! Thank you Kaiser Voice of Nursing. I would like approval from my manger to participate in the Stipend Program. I am going to talk to each of you to see what schools you all recommend. I'm actually excited. Maybe I'll finally get my Bachelors degree and graduate the same time as my son! So as soon as I can I would like the approval so I can make an appointment with a career counselor. Thanks for your examples and support. ” Fondly, Crystal (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 9

Results As of Date Staff Feedback on Self Evaluation Tool (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 10

Promoting Professional Practice & Teamwork Through Reward & Recognition National Nursing Recognition Program Radiant Star National Nursing Pin Program i. Count Awards Sparkling Star DAISY (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 11

Voice of Nursing Current Work Standardized Uniform Pilot RN Satisfaction/Engagement Survey Ø NDNQI 2 nd Year Ø ABC Pilot Ø Unit Based, Staff Driven Action Plans Professional Practice Summit in Nov. 2015 and Jan. 2016 Monthly Focus For Continued Professional Practice Model Identification Integration and Enculturation (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 12

What We Have Learned…. • Passion from Frontline Staff • Staff Engagement & Creativity • Staff Willingness to Step Outside of Their Comfort Zone • Excitement and Enthusiasm to go Back to School • Training Schedule and Commitments Included in Budgeting Process (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 13

What We Need Help With… Ø National Support in Including and Engaging Front Line Staff in Decision Making Ø Automated Degree and Specialty Certification Tracking Ø Integration of Other Team Members § Nursing Assistants (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 14

Q&A (INTERNAL USE ONLY) CARE SERVICES (INTERNAL USE ONLY) NATIONAL PATIENT 15