The University of Oxford Clinical School Information Management

The University of Oxford Clinical School Information Management Services Unit (IMSU) Gerard Robinson Assistant Director (Satellite Sites) gerard. robinson@imsu. oxford. ac. uk Tel: Oxford 221323 IMSU – ITSSC 2002

So Many, So Few - A Model for Providing & Supporting Distributed Services. This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts. IMSU – ITSSC 2002

So Many, So Few - A model for Providing & Supporting Distributed Services. This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts. IMSU – ITSSC 2002

So Many, So Few - A description of Providing & Supporting Distributed Services. This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts. IMSU – ITSSC 2002

The Radcliffe Infirmary (RI) The Big Picture The John Radcliffe (JR) The Institute of Health Sciences (IHS), The Nuffield Orthopaedic Centre (NOC), The Churchill Hospital, (CH) 10 km The Warneford Hospital IMSU – ITSSC 2002

JR The Headington sites NOC IHS Churchill Warneford 1 km IMSU – ITSSC 2002

The City Centre sites RI The Medawar Building – NDM, Zoology & Stats. IMSU – ITSSC 2002

Background • 1980’s to early 1990’s - Nuffield Department of Clinical Medicine Data Centre §Provided services primarily to NDM: Mini, RS 6000/AIX §Involved with initial networking of JR to replace Gandalf connections • 1991? – Units collaborate at RI to install ethernet • 1995 IMSU established and Director appointed – Data Centre absorbed by IMSU • to date • gradual increase and transfer of staff to IMSU • collaboration with IT staff in other units • introduction of new services • With Divisionalisation came IMS & IMSU – ITSSC 2002

What is The Clinical School? l 40+ units or departments: http: //www. medicine. ox. ac. uk/medsch/departme. htm IMSU – ITSSC 2002

The Clinical School IMSU & IMSU Information Management Services IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU Teams Systems and Networking Helpdesk Tim Shaw Sylvain Phaneuf Sally Knight Pam Mooring JR Terry Campton Justin Broad Ian Combellack Satellite Sites Gerard Robinson Robin Edwards David Newburn David Rhodes Kieron Ward IMSU – ITSSC 2002

Terry Campton Who’s who Dep. Dir. User where in IMSU. JR RI Services Justin Broad David Newburn CO CM Ian Combellack Systems Tech. Tim Shaw – Dep. Dir. Sylvain Phaneuf – CM IHS Warneford Robin Edwards CM – IHS Gerard Robinson Keiron Ward David Rhodes Asst. Dir. Satellite CM - NOC CM Site Sally Knight, Pam Mooring Helpdesk IMSU – ITSSC 2002

The Services (some) l l l l l Desktop support – installation, limited h/w repair Network & IP management File & print services, mostly via Novell Netware Software installation & maintenance Remote access via dialup service E-mail & calendaring via Novell Groupwise Purchase and general advice WWW and other Back Office services Unit server management IMSU – ITSSC 2002

The Users l l l IHS/NOC RI Warneford JR Total: users 490 330 170 1660 (including 368 Med. School students 2650 (excludes 550 IMM who are in the Tree) IMSU – ITSSC 2002

How & why we do it. l l Netware 5 → 6 Request Tracker Co-operation – esp. with OUCS. Flexibility – vertical integration? IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

The University of Oxford Clinical School Information Management Services Unit (IMSU) Gerard Robinson Assistant Director (Satellite Sites) gerard. robinson@imsu. oxford. ac. uk Tel: Oxford 221323 IMSU – ITSSC 2002