The Solution is SHRM Dianna Gould SPHR CAE

The Solution is SHRM Dianna Gould, SPHR, CAE April 2014 ©SHRM 2014

What. PROVIDES… does SHRM provide to members? SHRM MEMBERSHIP • Information 24/7 • Education and Professional Development • Personalized Help with HR Challenges • Networking • Advocacy • Recertification Credits 2

WHAT IS SHRM? Over 275, 000 members strong, SHRM is the world’s largest association devoted to HR management. Our mission is to: – Build and sustain partnerships to address people management challenges that influence the effectiveness and sustainability of their organizations and communities – Provide a community to share expertise and create innovative solutions on people management issues – Proactively provide thought leadership – Serve as an advocate to ensure that policy makers, law makers and regulators are aware of key people concerns facing organizations and the human resource profession 33

WHY BE A MEMBER? § Keeping your HR skills and knowledge up to date may be the key to landing a new job or holding on to the one you have—SHRM can give you a competitive edge § Being indispensable when your company is downsizing is easier with SHRM’s resources at your fingertips § Getting involved in your professional association will give you the connections you need to maintain your network; many volunteer opportunities exist § Keep your certification current with membership 4

INFORMATION 24/7 5

HR TOPICS & STRATEGY § Free to members, these online topic overviews provide the latest news, research articles, webcasts, and discussion forums for each discipline: § Benefits § Business Leadership § Compensation § HR Consulting § Workplace Diversity § Employee Relations § Ethics & Sustainability § Global HR § Labor Relations § Organizational & Employee Development § Safety & Security § Recruiting and Staffing Management § Technology 66

HR ANSWERS § Contact the HR Knowledge Advisors by: § Phone: 800 -283 -7476, available 8: 30 a. m. to 8: 00 p. m. ET § E-mail: Complete the form online § Online location: www. shrm. org/assistance They are certified, experienced HR professionals (most >15 years) here to serve you! “My SHRM membership gives me a sense of security; I know who I can turn to. ” — Joanna Markle Member since 2008 7

HR ANSWERS Express Requests § A self-service online tool that allows you to request and receive information on a wide variety of HR topics via email § Express Request responses are available 24/7 § Topics include – Audits, attitude surveys, behavioral interviewing – Salary surveys – Seasonal topics (inclement weather, March Madness, open enrollment, etc. ) – Links to law firms' newsletters; directories for locating employment lawyers for each state – HR competencies, HR career development and more www. shrm. org/Templates. Tools/Express. Requests 88

HR ANSWERS § Turn to other SHRM members through: § Member Directory, searchable by industry and geography § SHRM Connect groups § HRTalk discussion boards § You can post anonymously to discuss sensitive situations 9

WEBCASTS § Learn new HR information right at your desk – no missing work or travel costs! § Free for SHRM members § More than 45 new webcasts per year § Participation earns recertification credits – some strategic and global, and some for California § Archived for viewing at your convenience at ANY TIME www. shrm. org/Multimedia/Webcasts “It’s hard to imagine working in HR without this valuable resource. ” — Brooke Kaercher, PHR Member since 2005 1 10

AWARD-WINNING PUBLICATIONS HR Magazine – also available for i. Pad HR News (online only) HR Week (e-mail) HR Discipline and other HR topic e-Newsletters § Legal Report § Research Quarterly (in HR Magazine) § § Sign up for ANY e-Newsletter at www. shrm. org/Publications/E-mail. Newsletters 1 11

PUBLICATIONS Managing Smart – Articles for Supervisors § Member-exclusive collection of articles § Authoritative advice from SHRM to help line managers supervise their staffs. Addresses: § Communicating, training, rewarding, and motivating employees § Compliance with employment laws § As a member of SHRM, you are authorized to distribute copies, excerpts, or emails of the newsletter at your organization. www. shrm. org/Publications/Managing. Smart 1 12

TEMPLATES & SAMPLES Discover answers to basic questions or complex matters involving all areas of HR with: § 40 How-to Guides § 67 Presentations § 100+ Toolkits - information on any HR topic, all compiled in one easy-to-view page on SHRM. org § 300 Sample Interview Questions § 350 Sample Policies § 600 HR Forms § 700 FAQ § 800+ Job Descriptions 1 13

TEMPLATES & SAMPLES Hot Topic Toolkits Include… § § § Practicing Strategic Human Resources Developing Human Resource Policies and Handbooks Managing FMLA Complying with California Overtime and Wage Payment Law Disaster Management Employing Older Workers Becoming a Military-Ready Employer Mergers & Acquisitions Closing a Business Operation Developing and Sustaining Employee Engagement Managing for Employee Retention § www. shrm. org/Templates. Tools/Toolkits 1 14

TEMPLATES & SAMPLES New and Featured Samples § § § § § Corporate Communications Policy Employee Retention Bonus Policy Performance and Salary Reviews Outside Employment Policy Workplace Gambling Policy (sports pools, etc. ) Succession Planning Policy Conflict of Interest Form Disaster Preparedness Checklist 360 Degree Feedback Form 1 15

TEMPLATES & SAMPLES Training Presentations § § § § Crisis Management Planning Workplace Violence Training for Supervisors Documentation Training for Supervisors Federal Discrimination Laws Training for Supervisors Responding to Union Organizing FLSA Training for Supervisors Part I - V Your Hidden Paycheck: An Employee Communication Presentation Many more! www. shrm. org/Templates. Tools/Samples 16 16

TEMPLATES & SAMPLES HR Metric Calculators § Enhance productivity and minimize costs by calculating: – – – – – Absenteeism Rates Cost per Hire FTE Calculation Human Capital ROI Health Care Costs Per Employee Revenue/Profit Per Employee Training Costs Per Employee Time to fill Turnover Workers’ Compensation Cost Per Employee www. shrm. org/Templates. Tools/Samples/Metrics 1 17

TEMPLATES & SAMPLES How-To Guides Here are just a few topics—there are dozens! § § § § How to Develop and Administer Military Benefits How to Establish and Design a Wellness Program How to Write a Business Plan How to Establish a Performance Improvement Plan How to Handle Communicable Diseases in the Workplace How to Retain and File I-9 Forms How to Update or Re-verify I-9 Forms “The information I get from SHRM helps me determine what we need to do and the steps we need to follow. ” — R. Schaeffer Greene Member since 1982 1 18

SHRM VIDEOS www. shrm. org/multimedia/video 1 19

SHRM VIDEOS 100+ Videos Available… 2 20

RESEARCH & METRICS SHRM Benchmark Reports – Discounted for Members – – – Human Capital Benchmarking (our most popular report) Job Satisfaction and Employee Engagement Employee Benefits Prevalence Benchmarking Health Care Benchmarking Retirement and Welfare Benchmarking Families and Work Institute’s Workplace Effectiveness and Flexibility Benchmarking – New Report! Paid Leave www. shrm. org/Benchmarks 2 21

RESEARCH & METRICS Customized Research Services § Access the world’s largest global community of HR professionals for custom survey research projects. § We explore a variety of topics for clients. Some examples of recent projects include perceptions about online university degrees, hiring veterans with disabilities, employee benefits and diversity. § SHRM will develop the survey questions in conjunction with your organization, administer the survey, analyze the data and deliver a comprehensive survey/poll-findings report. www. shrm. org/customizedresearch 22

RESEARCH & METRICS Research Concierge Service § Have a unique or complex research challenge — but lack the time, expertise or resources? § SHRM stands ready to help. Just call 703 -535 -6366. § SHRM does all the hard work — collecting, analyzing and organizing the information you need to make smart, evidence-based decisions for your organization. § SHRM will deliver the output in a format that meets your specific needs and connects with your key constituencies. § Fees are based on scope of project. www. shrm. org/researchconcierge 23

RESEARCH & METRICS Leading Indicators of National Employment (LINE) § The SHRM LINE Employment Report covers the service and manufacturing sectors on key areas for recruiting each month: – Projects hiring expectations a month ahead – Presents month-to-month data on new-hire compensation – Reports degree of difficulty recruiting highly qualified candidates – Released one month prior to Bureau of Labor Statistics Employment Situation Report www. shrm. org/Research/Monthly. Employment. Indices 2 24

RESEARCH & METRICS People Insight – Customized Job Satisfaction Survey Service § SHRM’s People In. Sight survey service focuses on more than 35 different aspects of job satisfaction and 34 additional factors relating to employee engagement — providing very specific information on the type of work environment employees value. § The survey will be administered online by SHRM to your employees. Results are provided by individual department and overall employee population, and benchmarked against overall norms, including industry and organization staff size, in SHRM’s database of 10, 000 employees. § Receive a final comprehensive report within 10 days. www. shrm. org/peopleinsight 2 25

HR COMPETENCY MODEL DEVELOPMENT § Literature Review § 35 different competency models § Development § 111 Focus Groups § 29 cities globally § 1200 HR Professionals globally § Survey of 640 CHROs CONTENT VALIDATION § 2012 Competency Validation Survey § 32, 000 HR Professionals globally at all § career levels (entry, mid, senior, executive) § 33 Nations represented in total 26

Being a Career Partner SHRM HR Professional Competencies www. SHRM. org/competencies 27

SHRM EDUCATION § Educational Opportunities with SHRM – Certification Preparation – Recertification – Graduation Exam for Students § Available Delivery Methods – – – Seminars (Face-to-Face and Virtual) Onsite Training Executive Education e-Learning Webcasts 2 28

SHRM E- LEARNING § Earn recertification credits. § Choose from more than 200 courses and webcasts § Comply with laws, regulations and policies with compliance courses. § Self-paced learning – you decide where and when. § Volume discounts available for both individuals and organizations. § Free demos are available. www. shrm. org/elearning 2 29

SHRM’S WORLD CLASS CONFERENCES § Annual Conference & Exposition – June 22 -25, 2014 – Orlando, Florida § Strategy Conference – September 30 – October 2, 2014 – Las Vegas, Nevada § Diversity Conference & Exposition – October 13 -15, 2014 – New Orleans, Louisiana § Talent Management Conference & Exposition – April 28 -30, 2014 – Nashville, Tennessee www. shrm. org/conferences 3 30

HR CERTIFICATION INSTITUTE www. hrci. org § Certifying body for the PHR®, SPHR®, GPHR®, or PHRCA™/SPHR-CA™ exams. § Has awarded more than 130, 000 credentials to HR professionals in more than 80 countries § Member discounts available on exam fee and learning materials through SHRMStore § Test your knowledge with the online assessment exam § www. hrci. org 31

CERTIFICATION STUDY MATERIALS Earn the credentials that set you apart Certification gives you recognition, credibility, a competitive advantage, professional growth and increased earning potential. SHRM offers premiere certification preparation tools with a unique SHRM Learning System for the PHR/SPHR, GPHR and California certification exams: § For the PHR/SPHR exams – Professionals who use the #1 PHR/SPHR cert prep tool to prepare for the exams consistently beat the national pass rate. § For the GPHR exam – designed for HR professionals with international and cross-border responsibilities. The #1 GPHR cert prep tool. § For the PHR-CA/SPHR-CA exams – designed for HR professionals who practice in or do business with the state of California. The #1 PHR-CA/SPHR-CA cert prep tool. www. shrm. org/certification 3 32

PHR/SPHR CERTIFICATION PREPARATION SHRM Learning System for the PHR/SPHR exams is the #1 study tool! § § § § Printed workbooks & Online Resource Center Mobile/e-reader accessibility for on-the-go studying Pre- and post-tests to assess knowledge Flashcards and glossary of key terms 1, 500 practice questions Self-Study member price $695 Many chapters and local colleges also offer certification preparation courses that include the Learning System 33

RECERTIFICATION WITH SHRM § Ways to get FREE recertification credits § SHRM membership, 3 credits each year § SHRM webcasts and archives Earn FREE Recert Credits § Each webcast counts for at least 1 credit, and some are HR (PHR), some business (SPHR) and some global (GPHR) § On-the-job learning § If you are doing something NEW at work that broadens your knowledge of HR, it will count for credit (examples: rolling out a new 401 K plan, developing a strategic planning for your department, researching new healthcare plans, developing a new compensation system § Instruction: 1 hour taught = 1. 5 credit hours awarded. § Includes courses taught at work such as workplace violence prevention, sexual harassment prevention, supervisory training, safety training, etc. § Research, write, or publish on HR topics, even in your local newspaper or chapter newsletter or website. 34

RECERTIFICATION WITH SHRM NEW! Read Books for Credit! § The SHRMStore now offers a select number of HR books that have been approved for either General or Strategic recertification credit. § Purchase your book from the SHRMStore and receive a link for an e-learning test. After reading the approved book, simply complete the online test and score 70% or higher. § You will then receive a program ID that entitles you to 2. 5 credit hours. Up to 20 total credits are available in a three-year recertification cycle. § Visit the SHRM Book Club for a list of the approved books. 35

NETWORKING SHRM Connect § SHRM Connect contains your connections, your groups (communities), and your blogs with added benefits § Now you see all open discussions on the SHRM Connect Home Page; write a blog, read a blog AND rate a blog!! § Posting files is now easier and you can now tag them for search capabilities. Join the largest HR chat room in the world! § Connect with thousands of SHRM members § Start discussions; join groups § Your profile is already there – just fill it in! 36

NETWORKING SHRM Social Media Sites § Like us on Facebook: https: //www. facebook. com/societyforhumanresourcemanagement – Join discussions, share opinions, see HR news and events § Follow us on twitter: @SHRM http: //twitter. com/SHRM – For all things #HR § Link in with us on Linked. In www. linkedin. com/company/shrm – Receive weekly emails with motivational stories, events, discussions and more § Read the SHRM Blog http: //blog. shrm. org/ – Follow SHRM chats, promotions and other events § Subscribe to the SHRM You. Tube channel http: //www. youtube. com/shrmofficial – Watch Focus on HR and other SHRM and HR videos 37

NETWORKING Get Involved in a Local Chapter; Volunteer § 575+ local chapters give you a network of professional peers you can turn to for support § Help you establish relationships and contacts with local companies § Allows you to gain valuable information on state and local labor market conditions and issues § Is a unique opportunity to develop leadership skills through volunteering § Volunteering qualifies for recertification credits § www. shrm. org/Communities/SHRMChapters/Professional. Chapters 3 38

A Leading Voice of HR Top 10 list of accomplishments for 2013 Advocacy 1. SHRM Advocacy Team 2. Immigration Reform 3. Compensatory Time 4. Legal Action on Presidential Appointments 5. Member Advocacy 6. Retirement Security 7. Labor Certification Applications 8. Supreme Court Action 9. Workplace Flexibility 10. Affirmative Action for the Disabled & Veterans Guide is available for download and includes history of the issue and SHRM’s stance with talking points www. SHRM. org/advocacy 39

ADVOCACY Public Policy Position Statements § SHRM develops Public Policy Position Statements on emerging HR public policy issues with the active participation of the volunteer members. § To view a listing of these statements, go to www. shrm. org/Advocacy/Public. Policy. Status. Reports/Federal 4 40

ADVOCACY HR Issues Update E-newsletter § HR Issues Update is SHRM's e-newsletter delivered every other week when Congress is in session. § Provides current information on HR public policy topics like health care, leave rules and other workplace issues. § No government jargon — just quick and concise news to help the HR professional stay informed on the issues that affect their jobs today or in the future. Sign up for the newsletter at www. shrm. org/Advocacy 4 41

ADVOCACY SHRM’s Advocacy Team (A-Team!) • Developed to ensure when public policy decisionmakers are developing workplace policy, the voice of the HR profession is heard through a “local network” • SHRM members best understand are best suited to communicate how public policy affects employees, employers and the HR profession as a whole • Informs legislators of policy impacts upon employers in their districts • In year four of five-year implementation 4 42

SLOAN AWARDS Applications Opened Up in January, 2014 § The Sloan Award recognizes exemplary employers for making work “work” with workplace flexibility § When Works offers free workflex assessment surveys of employers and employees as part of the Sloan Award application process § All applicants get free, confidential reports comparing their responses to the biennial National Study of Employers § Please visit www. whenworks. org for more information and to apply. 43

SHRM MEMBERSHIP Join or Renew Today! § $170 for first-time SHRM members ($. 46 per day) § First-time members in a chapter can use discount code 0118 when joining online § $185 for renewing members § $40 for students (6+ credit hours) § Discounts are available for multi-year renewals § SHRM Membership Nets Positive ROI § Annual fee = cost of half-hour of consultant/attorney time § Membership offers professional development without attending seminars § Share the SHRM benefits with your employer to convince him/her of value to your organization 4 44

ROI OF SHRM MEMBERSHIP We’ve run the numbers for you: 12 Issues of HR Magazine $70 Reading 3 of the more than 50 research reports $299. 85 Participation in 12 webcasts from other organizations $1, 500 Savings by not having to pay some consultant fees Your estimate Full access to SHRM sample forms, policies, how-to guides and presentations $300 SHRM Membership Value = $2169. 85 or higher You Pay Only $185 for 1 year full professional membership 45

SHRM… LEADING PEOPLE. LEADING ORGANIZATIONS. § MAKING YOUR JOB (AND LIFE) EASIER. § Information, education, networking, and advocacy information § The latest HR news and compliance information § Helping you become and stay certified in HR § Developing the competencies needed for a successful HR career SHRM IS THE SOLUTION 4 46

Thank You Dianna Gould, SPHR, CAE Field Services Director AK, ID, MT, OR, Pacific Council (GU & NMI) WA, WY Dianna. gould@shrm. org 703 -535 -6267 (W) @SHRMDianna www. shrm. org 47