The Role of a Supervisor Management Information Exchange

The Role of a Supervisor Management Information Exchange Supervising Legal Work Training

The Role of the Supervisor Why supervise? For the client For the program For the employee 2

The Role of the Supervisor – The Basics Be Knowledgeable about the Work Show a Real Interest in the Work Learn what it takes, how people spend their time Accompany them when they do it.

The Role of A Supervisor – The Basics Address Performance Issues Timely and Effectively Again, it’s for the client And for the program And also for the employee And it’s for the message it sends to all employees

The Role of a Supervisor – The Basics Model good work habits and high ethical standards (1) Good client service (2) Works efficiently and effectively (3) Maintains high ethical standards (4) Creatively solves problems (5) Furthers mission of organization (6) Is a team player

The Role of a Supervisor – The Basics Available when needed (1) “Open door” AND open mind (2) Dialogue about what to do (3) Use as a growth/teaching opportunity (4) But DON’T foster dependency

Supervision – A Core Job Duty - Define Supervision as top-priority work. - Develop your Supervision skills - Make the Time - Plan the work, Work the Plan (1) Comprehensive list of what needs doing (2) Prioritizing (3) Check-ins and ongoing communication (4) The tyranny of the urgent

The Role of a Supervisor – Advanced Concepts Good supervision is mostly Proactive, not Reactive Is focused on ensuring high quality legal services which change lives and transform communities A leader who can influence, not lead solely with authority Can be Tough when the Situation Demands It

The Role of a Supervisor – Advanced Concepts Invest in Everyone you Supervise The “Resisters” The Experienced Staff The Great Performers A Supervisor’s Mission is also to Develop skilled advocates and future leaders Build Trust with and have confidence in others Help everyone to improve and grow

The Role of a Supervisor – How do we do it? Learn the Skill of Giving Effective Feedback It is a learned skill It requires concerning yourself with other people’s perspectives and needs Remember, it’s for the clients, the program and the employee

The Role of the Supervisor. How do we do it? Design and Implement Systems that Work (1) Let form follow function (2) Don’t reinvent the wheel (3) Design, implement and then execute!

The Role of the Supervisor – How do we do it? Recognize the importance and value of Diversity Supervise Develop Individuals Cultural Competence

The Role of the Supervisor – How do we do it? Make use of technology and tools Work Plans, for yourself, for your staff Making use of your case management system

The Role of the Supervisor – How do we do it? Design and Manage Projects (1) Carefully craft the mission and goals (2) Use Gant, Pert, Critical Path Charts (3) Assign objectives and action steps to specific staff (4) Check-in meetings (5) Re-group, reformulate and execute!

The Role of the Supervisor – How do we do it? We develop a network of peers, we talk to them and broaden our view, add more arrows to our quivers. We inspire our colleagues to do their best work We stay “present” and open to new ideas, during this training Let's have a great training!