The Proper Way to Teach Work Readiness by

The Proper Way to Teach Work Readiness by Jay Goldberg

ABOUT JAY GOLDBERG Citibank n DTR Inc. n Work Readiness Training Programs n Entrepreneurship Training Program n “How to Get, Keep and Be Well Paid in a Job” n © Jay Goldberg, DTR Inc. written permission required to reproduce

IMPORTANCE of TRAINING Strategic Goals n Cut Costs Improved Productivity n Reduce Turnover n Streamline Processes n n Increase Revenues Customer Retention n Increase Sales n © Jay Goldberg, DTR Inc. written permission required to reproduce

TRAINING VENUES audience/effectiveness n Live Training Program School n Business n n Live Training Course School n Business n Live Informal (Workplace) n Live Webinar n Pre-recorded Material n © Jay Goldberg, DTR Inc. written permission required to reproduce

TOUGH ECONMIC TIMES n Eliminate n n Strategic Plan Cost Cutting Less Expensive Venue n Audience n © Jay Goldberg, DTR Inc. written permission required to reproduce

EDUCATION vs. TRAINING n ASSESSMENT BASED TRAINING School n Knowledge n n COMPETENCY BASED TRAINING Business n Demonstrated "Tell me and I forget. Teach me and I remember. Involve me and I learn. " — Benjamin Franklin n © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program Employer defined program n Main client = business community n Corporate training model (not education model based on testing) n Demonstrated competencies, teaching and verifying n Teacher = my company, my business, my hire n © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program Teacher requirements n Participants must pass all competencies n Some competencies are module-based, some are program-based n Participants must be in control of their time (no built in excuses) n If pass all competencies, must pass a “certification” test n © Jay Goldberg, DTR Inc. written permission required to reproduce

ATTRIBUTES of an IDEAL Work Readiness Training Program “Certification” test is a check and balance on program n Common curriculum = businesses rely on certification n Graduates demonstrate ability to learn and perform n Significantly increases probability for success n © Jay Goldberg, DTR Inc. written permission required to reproduce

COMPETENCY STATEMENTS n SAMPLE COMPETENCY STATEMENT Demonstrates good on-time program attendance (start of day, back from breaks, etc. ) by having no incidences of tardiness as evidenced by instructor observation. n Skill/behavior n What needs to be accomplished n How demonstrated © Jay Goldberg, DTR Inc. written permission required to reproduce

COMPETENCY STATEMENTS n SAMPLE COMPETENCY STATEMENT Demonstrates knowledge of decimals, fractions, and percents by scoring 80% or higher on a quiz as evidenced by question and answer. n SAMPLE COMPETENCY STATEMENT Demonstrates the ability to leave a proper voicemail message by using a phone to call the instructor and leave a voicemail message as evidenced by work product. © Jay Goldberg, DTR Inc. written permission required to reproduce

STRUCTURE of an IDEAL Work Readiness Training Program n Participants Go to a program orientation meeting n Take the full program n Program includes “shops” of workplaces n Pass all competencies n Pass final test n © Jay Goldberg, DTR Inc. written permission required to reproduce

STRUCTURE of an IDEAL Work Readiness Training Program n Instructors Take an instructor training course n Pass (with a higher score) same final test n Pass process test annually n Attend program update meetings n Understand that business community is primary client n © Jay Goldberg, DTR Inc. written permission required to reproduce

WORK READINESS TOPICS Workplace Behaviors n Workplace Skills n Workplace Ethics n The Importance of Business Profits n Getting Along with Co-Workers n Getting Along with Supervisors n Understanding the Role of Supervisors n © Jay Goldberg, DTR Inc. written permission required to reproduce

WORK READINESS TOPICS Communication Skills n Customer Service n Sales Skills n Computer Skills n Safety in the Workplace n Reading in the Workplace n Writing in the Workplace n Mathematics in the Workplace n © Jay Goldberg, DTR Inc. written permission required to reproduce

AN INFORMAL APPROACH n Modifying Behavior and Changing Attitudes Understand Why n Use Examples Can Relate To n Correct Approach n Use Testing? n Book (“How to Get, Keep and Be Well Paid in a n Job”) Read and Discuss n Participation Checklist & Demonstrated Competencies n © Jay Goldberg, DTR Inc. written permission required to reproduce

CONTACT INFO Website: www. DTRConsulting. BIZ n Email: Jay. Goldberg@DTRConsulting. BIZ n (in subject field write: webinar) n Voicemail: 561 -842 -9942 (leave message and phone number, I will call you back) n Q&A © Jay Goldberg, DTR Inc. written permission required to reproduce