The Professional Support Unit Jon Fairey Senior Careers

The Professional Support Unit Jon Fairey Senior Careers Adviser London KSS

Overview • The role of the Professional Support Unit (PSU) • Common referral reasons • Key resources • Referral and accessibility

The Professional Support Unit • Provides free multi-professional support for health clinicians in London & the Southeast • Works entirely through self-referral • Running for over 7 years seeing an average of 1400 health clinicians per year • Is somewhere trainees can come to discuss issues confidentially and impartially away from the workplace • Information about all of our services is at: http: //www. lpmde. ac. uk/professional-development/professionalsupport-unit

Trainee Doctor Eligibility • Postgraduate Doctors and Dentists who hold a London / KSS training number (Foundation years until CCT) • London doctors who have completed and passed the entry requirements and have been offered a placement on the London Inducting, Returning and Retaining the Workforce schemes

Challenges during training Common reasons why learners come to the PSU: • Examinations – recurrent difficulty passing • Relationships – patients and colleagues • Psychological problems – stress, burnout, anxiety, depression • Life events & pressures outside Medicine • Career doubts • Returning to work after a break • Often a combination of these reasons

Examinations/Assessments • Lack of time to prepare – pressures within and outside work • Not using the most productive revision approach • Performance anxiety • Unfamiliarity with exam/assessment technique • Recurrent lack of success can have an adverse effect on confidence and create a vicious circle • Unrecognised dyslexia

Examinations/ Assessments – How we can help Individual Support team http: //www. lpmde. ac. uk/professionaldevelopment/individual-support-team To consider dyslexia: http: //www. lpmde. ac. uk/professionaldevelopment/dyslexia Examination support e. Learning on our website: http: //www. lpmde. ac. uk/professionaldevelopment/elearning-support-and-self-reviewmodules/examination-support

Examinations/ Assessments – Courses Examination preparation workshop: http: //www. lpmde. ac. uk/professional-development/sccls/course-information Performance anxiety - Stress & examinations workshop http: //www. lpmde. ac. uk/professional-development/sccls/course-information Oral presentation and simulation practice http: //www. lpmde. ac. uk/professional-development/sccls/course-information

Relationships • Stressful environment with resource pressures, emotional pressure, risk & uncertainty • Relationships with colleagues – giving and receiving feedback – are common problems • Linguistic and cultural challenges • Competitiveness, system changes affecting team cohesion • We can support each other through informal supervision

Relationships – how we can help • PSU Coaching Service http: //www. lpmde. ac. uk/professional-development/coaching-service Useful e. Learning on: • Undermining & conflict in the workplace http: //www. lpmde. ac. uk/professional-development/elearning-support-and-self-reviewmodules/undermining-and-conflict-in-the-workplace • Personal & Professional Effectiveness http: //www. lpmde. ac. uk/professional-development/elearning-support-and-self-reviewmodules/personal-and-professional-effectiveness • Professionalism http: //www. lpmde. ac. uk/professional-development/elearning-support-and-self-reviewmodules/professionalism

Relationships - Courses • One-to-one specialist clinical communications & linguistics support: https: //www. lpmde. ac. uk/professional-development/sccls/course-information • Assertiveness for clinical practice workshop http: //www. lpmde. ac. uk/professional-development/sccls/course-information • Resilience & Assertiveness Course https: //www. lpmde. ac. uk/professional-development/sccls/course-information

Psychological problems • Doctors may not always be good at recognising when they are unwell & seeking help • Fear of stigma and reluctance to consult colleagues are factors • There are ways to build resilience and prevent problems developing

Psychological Support Practitioner Health Programme (PHP)/ Trainee Doctors & Dentist Support Service (TDDSS) https: //www. lpmde. ac. uk/professional-development/php-hee e. Learning modules: Stress, mental health & well being in the workplace http: //www. lpmde. ac. uk/professional-development/elearning-support-and-self-reviewmodules/stress-mental-health-and-wellbeing-in-the-workplace Resilience http: //www. lpmde. ac. uk/professional-development/elearning-support-and-self-reviewmodules/resilience General Support Links: Feeling good app http: //www. foundationforpositivementalhealth. com/listen-now/download-our-appfeeling-good/ Feeling overwhelmed? Feeling Distressed? You’re not alone: http: //www. lpmde. ac. uk/professional-development/feeling-overwhelmed

Career doubts • It is common to have doubts about career pathways • Sometimes career doubts reflect underlying problems • It is important to reflect very carefully before making a career change – decisions made in haste may be regretted

S C A N Structured Career Planning When and what do I have to do to achieve my career goal? Setting goals Supporting goals Specific goals Selfawareness Career Next steps Which is the best choice for me? Making career decision Making YOUR decision Checking how robust your decision is What type of Doctor do I want to be? Values & work preferences Skills & interests Personality & Stressors exploration Arriving at YOUR decision What options are open to me? Options available Information research Networks & opportunities

Careers Support PSU Careers Unit http: //www. lpmde. ac. uk/professionaldevelopment/careers-unit e. Lf. H E-Modules • Career Planning for Foundation Doctors • Career Planning for Core Doctors • Career Planning for Pharmacists • Supporting Career Conversations for Educators https: //portal. e-lfh. org. uk/

Suppo. RTT overview • Trainees OOP for 3 months or longer • Individualised training package from menu of options • Structured and systematic process Suppo. RTT Animation

International Medical graduates • Doctors practising in English as a second language can encounter difficulties when language patterns are unconsciously transferred • Different perspectives on professionalism, ethics, teamwork, teaching and learning can cause positive intent to be misunderstood • Misunderstandings may be ‘decoded’ as behavioural or attitudinal issues

PSU support for IMGs • Specialist clinical communication & linguistic support – one to one sessions, tailored to individual needs • Specialist facilitators & role players & a safe environment to rehearse difficult encounters with patients or colleagues • Expert feedback on aspects of language such as writing, pronunciation & the impact of culture on professional communication http: //www. lpmde. ac. uk/professional-development/sccls

Differential Attainment PSU Framework for supporting safe transition of internationally educated health professionals (IEHPs) – includes resources for educators and IMGs http: //www. lpmde. ac. uk/professional-development/iehp E-learning materials and podcasts for IMGs/educators https: //www. lpmde. ac. uk/professionaldevelopment/iehp/emodules Differential Attainment Toolkit A series of train the trainer workshops that can be rolled out in trust using materials developed by the PSU https: //www. lpmde. ac. uk/professional-development/courses-andconferences/differential-attainment-workshop

Thank you - Any Questions? careersunit. lase@hee. nhs. uk www. lpmde. ac. uk/professional-development/careers-unit