The Power of Coaching Using Coaching To Lead

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The Power of Coaching: Using Coaching To Lead 1

The Power of Coaching: Using Coaching To Lead 1

Goals and Objectives To Increase Your Understanding of Coaching and How to Use it

Goals and Objectives To Increase Your Understanding of Coaching and How to Use it by: § Providing a Coaching Demonstration. § Defining ‘Coaching’. § Explore two 'core' coaching skills. 2 Coaching out of the Box ®

What if everyone had coaching skills? Our Vision is that they will. Our Mission

What if everyone had coaching skills? Our Vision is that they will. Our Mission is to see that they do. 3

Alison Hendren, MCC CEO & Founder • • Coaching since 1996, Master Certified Coach

Alison Hendren, MCC CEO & Founder • • Coaching since 1996, Master Certified Coach since 1999 • • Global coaching business – execs & business owners • • • Charter Faculty UT Dallas Texas Executive Coaching Program & 13 yrs. DOT Royal Roads University Exec Coaching Program Founded Coaching Out of the Box ® - created programs to make it as easy as possible for EVERYONE to learn how to coach Develop individual and organizational coaching capacity using Onsite, Blended and All Virtual programs 17, 000 plus participants in over 38 countries Presented qualitative findings to Harvard Medical School, Institute of Coaching based on external research using Coaching Out of the Box®

Qualitative Results presented to Harvard* 1. 2. 3. 4. 5. 6. 7. Improved Listening

Qualitative Results presented to Harvard* 1. 2. 3. 4. 5. 6. 7. Improved Listening Improved Communication Improved Ability to Give Feedback Improved Conflict Resolution Positively Impacted Relationships Improvement in Team Dynamics & Team Communication Increased Ability to Engage Staff in Conversations that are Solutions-Focused and Promote Accountability Far reaching with unintended trickle down effects *evaluation framework and logic model developed and designed to measure outcomes related to implementation of a coach approach program, data collection via pre and post surveys, focus groups and external consultant analyzed data and summarized conclusions. These results were presented to Harvard Medical School, Institute of Coaching and Mc. Lean Hospital 2015.

Infectious Spread of Coaching Teams Diabetes Research Leadership Child Life Specialists Eating Disorders Acute

Infectious Spread of Coaching Teams Diabetes Research Leadership Child Life Specialists Eating Disorders Acute Rehab Team Family Practice Physicians Patients, Family & Clinicians The original intention was to work with teams and leadership, but with the infectious spread of coaching it expanded and integrated into unique and untapped projects, programs and groups.

The Case for Coaching Another way to look at the spread of coaching is

The Case for Coaching Another way to look at the spread of coaching is that it bridges the growing chasm between what managers are being asked to do and what they have been trained to do. (Do you need an Executive Coach? …Fortune Magazine 2000)

Coaching & Leadership ’Coaching is one of the fundamental skills of leadership. Effective coaching

Coaching & Leadership ’Coaching is one of the fundamental skills of leadership. Effective coaching is inspiring, motivating, challenging, building confidence, providing actionable feedback and unleashing creativity and talent. It is leadership in action. ’ - The CEO Refresher 8 Coaching out of the Box ®

Coaching Demonstration q What differences did you see in each ‘coaching exchange’ demonstrated? 9

Coaching Demonstration q What differences did you see in each ‘coaching exchange’ demonstrated? 9

Defining Coaching 10 Coaching out of the Box ®

Defining Coaching 10 Coaching out of the Box ®

Coaching As Defined by The International Coach Federation (ICF) q Partnering with clients, customers,

Coaching As Defined by The International Coach Federation (ICF) q Partnering with clients, customers, colleagues or employees, in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. 11

What Coaching Is and Is Not X X X ü Objective Feedback ü Self-Directed

What Coaching Is and Is Not X X X ü Objective Feedback ü Self-Directed Growth ü Supplementary Support ü Accelerated Goal Achievement ü Skill Integration ü Thought Partnership ü Career Direction (C) Coaching Out of the Box(R) X X X

Where does the wisdom come from? Coaching Coachee Mentoring Mentor Mentee 13

Where does the wisdom come from? Coaching Coachee Mentoring Mentor Mentee 13

Leader As Coach: What Happens? 14

Leader As Coach: What Happens? 14

Leader as Coach: What happens? Ask Coaching Problem Solution Tell 15

Leader as Coach: What happens? Ask Coaching Problem Solution Tell 15

Leader as Coach: What happens? 1. You ask Questions 2. You Listen 16

Leader as Coach: What happens? 1. You ask Questions 2. You Listen 16

What happens when you use coaching? Observable Results………………………. The Outcomes Behaviors…………………. . Our Habits

What happens when you use coaching? Observable Results………………………. The Outcomes Behaviors…………………. . Our Habits Emotions…………………. What We Feel Invisible Thinking………………. . . …………What We Think 17

What happens when you use coaching? Move From Move To ü ü ü Making

What happens when you use coaching? Move From Move To ü ü ü Making person wrong Telling Hierarchical Judgment Manage for results Why did you do that? Supporting the person’s strength Listening Collaborative Endorsement Develop strengths of staff What can we do differently? 18

5/5/5 Coaching Model Coaching Excellence 5 Core Coaching Skills 5 Step Coaching Exchange 5

5/5/5 Coaching Model Coaching Excellence 5 Core Coaching Skills 5 Step Coaching Exchange 5 Guiding Principles 19

The 5 Core Coaching Skills Listenin g 1. Listening 2. Encouraging 3. Questioning 4.

The 5 Core Coaching Skills Listenin g 1. Listening 2. Encouraging 3. Questioning 4. Requesting 5. Action Planning Action Plannin g Requesting (C) Coaching Out of the Box(R) Encouraging Question ing

The 5 Step Coaching Exchange Indentif y 1. Identify 2. Discover 3. Strategize 4.

The 5 Step Coaching Exchange Indentif y 1. Identify 2. Discover 3. Strategize 4. Clear the Way 5. Recap Clear the Way (C) Coaching Out of the Box(R) Discover Strategi ze

The 5 Guiding Principles Curious 1. Be Curious 2. Be Supportive 3. Be Accepting

The 5 Guiding Principles Curious 1. Be Curious 2. Be Supportive 3. Be Accepting 4. Be Focused 5. Be Committed Commit ted Focused (C) Coaching Out of the Box(R) Supportive Accepti ng

Listening 23

Listening 23

Listening - What happens when you REALLY listen? 24

Listening - What happens when you REALLY listen? 24

3 Levels of Listening Level 1 Listening: Surface Listening § The attention is on

3 Levels of Listening Level 1 Listening: Surface Listening § The attention is on me, my filters, my context. § Gathering information for yourself like getting directions or ordering in a restaurant or a store. 25

3 Levels of Listening Level 2 Listening: Active Listening § There is a deeper

3 Levels of Listening Level 2 Listening: Active Listening § There is a deeper focus on the person being listened to. § Our awareness is totally on the other person. 26

3 Levels of Listening Level 3 Listening: Contextual Listening • We are aware of

3 Levels of Listening Level 3 Listening: Contextual Listening • We are aware of coachee’s context and the impact of the context on all parties. • We include all of our senses. 27

What Stops Us from Listening? 28

What Stops Us from Listening? 28

Asking Questions 29

Asking Questions 29

Powerful Questions § A critical skill and perhaps one of the most essential tools

Powerful Questions § A critical skill and perhaps one of the most essential tools in your toolkit.

Coaching is about Asking Questions! What happens when you are asked a question instead

Coaching is about Asking Questions! What happens when you are asked a question instead of being told what to do? 'Coaching is about encouraging quality thinking!’ 31

Ask Questions! ‘Leading from good to great does not mean coming up with the

Ask Questions! ‘Leading from good to great does not mean coming up with the answers. . it means having the humility to grasp the fact that YOU DO NOT HAVE THE ANSWERS and then to ASK QUESTIONS that will lead to the best possible insights’ - Jim Collins, Good to Great 32

Coaching Courage (C) Coaching Out of the Box(R) Brilliance!

Coaching Courage (C) Coaching Out of the Box(R) Brilliance!

Bibliography • The Art of Powerful Questions. Vogt, E. , Brown, J. and Isaacs,

Bibliography • The Art of Powerful Questions. Vogt, E. , Brown, J. and Isaacs, D. 2003. http: //www. sparc. bc. ca/the-art-of-powerful-questions. • Coaching, A Global Study of Successful Practices. Current Trends and Future Possibilities, 2008 -2018. AMA. http: //www. opm. gov/WIKI/uploads/docs/Wiki/OPM/training/i 4 cpcoaching. pdf